Published by Deutsche Bahn on Mar 1, 2024

Report an issue with DB Streckenagent.
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Why should I report an Issue with DB Streckenagent?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Bahn to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DB Streckenagent

1. Save your routes or set alerts for your personal routes and schedules and receive push notifications about delays and train cancellations in real time. • Door-to-door connection search: You can enter stops, stations, or addresses for the start and destination. • Multimodal travel information: Whether trains, buses or trams and underground trains - with the DB Streckenagent app you can find the fastest connection from A to B.

2. The app also provides you with an overview of sharing offers such as scooters or bicycles in your area. • Real-time information: Real-time data keeps you well informed throughout your journey. • Deutschland-Ticket subscription: With the Deutschland-Ticket subscription, you can travel throughout Germany for 49 euros per month on all means of public transport from May 1, 2023.

3. Get real-time alerts on malfunctions, delays, and alternative routes for all relevant connections. • Connection pre-notification (only in Bavaria): To catch a connecting train, you can request it to wait directly in the app using the connection pre-notification function.

4. With the help of filters, you can determine the mode of transportation, the transfer time and number of transfers, as well as the possibility of taking bicycles on your route. • Alarms for single or multiple connections: Monitor single or multiple connections in a period of up to two hours.

5. Up-to-date, intuitive to use and accessible throughout Germany: The DB Streckenagent app is the ideal travel companion for commuters, frequent travelers, and leisure travelers on public transport.

6. The subscription ticket can be purchased in the app from the start of the presale and is always available for you to view in the booking bar! • Favorites and filters: Personalize the app according to your needs.

7. For faster results, you can set stops, stations and addresses as well as your commuting routes as favorites.

8. Whether your request was successful, and the connecting train will wait is communicated via notification in the app.

9. To do so, open the service area in the "Account" menu item.

10. We appreciate your feedback either directly in the app or via our customer service.

11. In the FAQ section, you can also find more information on our app and services.

DB Streckenagent Customer Insights

1. Live data is not visible.. many things missing.. new design is ok, but not with such a loss of functionality.New version deleted all my route shortcuts and doesn't let me set up a frequent route anymore without a time attached.

2. Bring the old version back!Latest update has a bug! Whenever you enter new destination and the time is set to now, it's doesn't fetch the current time, however it fetches the time from the last search.

3. The new version 2.2.9 (59) tints the Android Lollipop status bar white, so you can no longer see the current time or signal strength, because the text stays white too.

4. Also, the bug from the beta with constant "Network Unavailable" at the bottom still exists.... It feels like the beta testers were ignored...😠Wasting screen space again, this time with ads.

5. Why replicate DB Navigator functionality and remove the existing functions? Thanks to this my workflow is hindered and I using the app is more painful and less useful.

6. I would like to be able to change the trip that I can walk certain parts.Why it needs a new account when I have one already from bahn.de? When selecting country in Profile, everything else resets, including country selection.

7. The app isn't as useful as before the update... Outdated: Great App! I would like to see one improvement: the option to configure trips to your liking.

8. In general pretty efficient to use, if you have a handful of connections you're relying on regularly.Please remove the map review, make it optional! Old app version had much better information at a glance.

9. Phone language: English.It's great this exists, but it wastes a lot of space and has no settings to hide UI elements you never need.

10. when I search for a route after I lock the screen and then unlock it, it shows me my previous search 2.

11. Previously, now time used to be always fetching current time.

Steps to Troubleshoot & Fix DB Streckenagent Issues

1. Fix DB Streckenagent Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DB Streckenagent: Restarting the app will resolve most errors.
  2. Update the DB Streckenagent App. Here is how:
    1. On Android goto PlayStore » Search for "DB Streckenagent" » Open DB Streckenagent » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DB Streckenagent » click "UPDATE".
  3. Clear DB Streckenagent app cache: Clearing cached data will force your app to retrieve the latest data directly from DB Streckenagent servers.
    1. On Android, goto Settings » Apps » Select "DB Streckenagent" » click Storage » click "Clear Cache".
  4. Check DB Streckenagent app permissions. If any of these permissions required to use your device's features are disenabled, DB Streckenagent might not work.
  5. Uninstall and reinstall DB Streckenagent. If nothing else has worked, completely uninstall DB Streckenagent then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DB Streckenagent not working


2. Fix DB Streckenagent Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DB Streckenagent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DB Streckenagent not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DB Streckenagent may not be able to connect to the Internet when running in the background.

Reported Issues