Published by PocketSights on Oct 19, 2023

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Why should I report an Issue with PocketSights Tour Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PocketSights to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PocketSights Tour Guide

1. Our goal is to provide you with an authentic experience that gives you the confidence and direction to explore and discover the places around you, while learning about history and culture.

2. The PocketSights Tour Guide allows you to take GPS guided walking tours on your phone.

3. Tours are created by local organizations that know the best way for you to get around and see everything their community has to offer.

4. If you're interested in showing the world the places you love, we could use your help!

5. We all have a natural impulse to explore, but it can be intimidating to step outside of what you know.

6. We are working hard to add new tours across the country.

7. Our tour builder is open to the public - Sign up on our website and start teaching others about your community.

PocketSights Tour Guide Customer Insights

1. Using PocketSights Tour Guide, I hope that it will help me get around and see everythingExcellent app to create walking tours.

2. This app is user-friendly, I had a walking tour and this app helped me discover the places around easily.5 stars for this great app.

3. I can easy get an authentic experience to explore and discover the places around.Awesome app guys keep up the good work.

4. Also, the customer service is relly helpful for meI love the tours made by local organizations so I can freely move around and see everything the community has to offer.

5. I’m using PocketSights Tour Guide and very sastisfied.

6. Thank you for a great app and hope that you keep in this way unlike others.Very nice interface.

7. I'm very worry about walking tour at weekend.

8. Don't clear your apps out in between stops though, because the app won't keep up with where you've been if you erase all active apps.Absolutely the Best app.

9. Love it!Used this for a driving tour.

10. Neat app! Used it for the first time this weekend and it was really easy.

11. It starts out with the stop you're closest to, not necessarily number one on the list.

Steps to Troubleshoot & Fix PocketSights Tour Guide Issues

1. Fix PocketSights Tour Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PocketSights Tour Guide: Restarting the app will resolve most errors.
  2. Update the PocketSights Tour Guide App. Here is how:
    1. On Android goto PlayStore » Search for "PocketSights Tour Guide" » Open PocketSights Tour Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PocketSights Tour Guide » click "UPDATE".
  3. Clear PocketSights Tour Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from PocketSights Tour Guide servers.
    1. On Android, goto Settings » Apps » Select "PocketSights Tour Guide" » click Storage » click "Clear Cache".
  4. Check PocketSights Tour Guide app permissions. If any of these permissions required to use your device's features are disenabled, PocketSights Tour Guide might not work.
  5. Uninstall and reinstall PocketSights Tour Guide. If nothing else has worked, completely uninstall PocketSights Tour Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PocketSights Tour Guide not working


2. Fix PocketSights Tour Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PocketSights Tour Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PocketSights Tour Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PocketSights Tour Guide may not be able to connect to the Internet when running in the background.

Reported Issues