Contact EVENTIM DE Customer Service

Why should I report an Issue with EVENTIM DE: Tickets for Events?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CTS EVENTIM AG & Co. KGaA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the EVENTIM-App for Android, Europe’s market leaders offers you access to more than 200,000 events every year, in addition to a unique range of services and features: Buy original tickets for the original price on your mobile device, discover new artists, and benefit from lots of information and advantages relating to your next event visit in Berlin, Hamburg, Munich, Cologne, Frankfurt, Stuttgart, Düsseldorf, Dortmund, Essen, Leipzig, Bremen, Dresden, Hanover, Nuremberg, Duisburg, and many other towns and cities. With the EVENTIM.

2. Book tickets, discover artists, and find out about the details and benefits relating to your next event. Seating plan booking.

3. Favorite your top artists by clicking on the heart, or sync them from your local music library or from Facebook. Favorite event venues.

4. Your EVENTIM or Facebook login gives you access to your mobile tickets, your placed orders and your ticket alarms.

5. Manage your favorite artists across all musical genres from other events simply and conveniently.

6. Even if you’re looking for comedy, musical or dinner events, you’ll be sure to find what you want with the EVENTIM. App. The EVENTIM.

7. This way you’ll be automatically informed about upcoming events and will be sent service info such as route maps and parking details. News widget.

8. Keep tabs on all your favorite artists and never miss an event. Favorite artists.

9. Our tip: Activate the push notifications to always be kept up to date about when tickets go on sale. Event inspiration.

10. Choose your exact seat or seats, and specify how many tickets you require. List of events.

11. See when and where an event you wish to attend is taking place, and save it to your personal calendar with just one click on the calendar page. Personal start page.

1. Overall, the app is not reliable so I would rather use the website.I bought a ticketdirect and it got rescheduled after six months and I can't attend and I am eligible for a refund and they even sent me the link for refund via email but when I enter my barcode it tells me something is wrong and i should contact the customer service and when i call them it tells me that the call can't be completed, that is fraud and annoying.One of the worst ticketing platforms and apps I've used.

2. Bad customer service and inability to provide tickets on time from the app despite purchase and multiple emails to the company.Current App V4.14.13: When starting: Page cannot be loaded.

3. I won't be able to attend Ed Sheeran's concert and it's been a month that I've been trying to sell my ticket through the app (not possible to sell them through the fansale website) and the app is crashing right after I select "sell your tickets on fansale".

4. I recommend all those looking for tickets to use another service so you do not get caught in the same situation.Very disappointed with the whole Eventim experience.

5. I think the text stating that the extra insurance and refund is only for "extreme" cases should be more clear during the buying process.App launch not possible due to security reasons.

6. Even though the app and website is available in English, those on the customer service hotline do not (or will not) speak English.

7. The customer service of Eventim is also terrible the telephone line drops before you get to talk to a rep.

8. This is absolutely appalling customer service as I have yet to solve the issue or get an appropriate response.

9. I've called multiple times to get assistance with a ticket issue and multiple times had German speakers hang up when I request English.

10. Schlecht programmiert...The time of the events are incorrect in the Eventim app and do not match eventim website.

11. Not coolThe tickets are not refundable although a "Ticketversicherung" contract was closed and paid during the buying process.

1. Fix EVENTIM DE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EVENTIM DE: Restarting the app will resolve most errors.
2. Update the EVENTIM DE App. Here is how:
   1. On Android goto PlayStore » Search for "EVENTIM DE" » Open EVENTIM DE: Tickets for Events » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EVENTIM DE » click "UPDATE".
3. Clear EVENTIM DE: Tickets for Events app cache: Clearing cached data will force your app to retrieve the latest data directly from EVENTIM DE servers.
   1. On Android, goto Settings » Apps » Select "EVENTIM DE: Tickets for Events" » click Storage » click "Clear Cache".
4. Check EVENTIM DE app permissions. If any of these permissions required to use your device's features are disenabled, EVENTIM DE might not work.
5. Uninstall and reinstall EVENTIM DE. If nothing else has worked, completely uninstall EVENTIM DE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EVENTIM DE not working

2. Fix EVENTIM DE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EVENTIM DE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EVENTIM DE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EVENTIM DE may not be able to connect to the Internet when running in the background.