Published by The Events Calendar on Feb 21, 2024

contact Event Tickets Plus Chat with our AI-based Event Tickets Plus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Event Tickets Plus?



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Why chat with our AI Event Tickets Plus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Event Tickets Plus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Edit: they've made changes to the app that make it much better, however, they really need to list the ticket name and not the "ticket ID" in order for this app to be ok.DOES NOT WORK! ABANDONNED APP! As many people here say the app scans a second time almost immediately and says user already checked in.

2. Please fix ASAP!Avoid this app and solution for your WordPress website! Our site has been down 2 days due to an update crashing the attendence list and we have been waiting for the support to get back with no replies for the last 48h.Really easy to connect this app to our website and working flawlessly to scan our attendees.

3. Has not been mended in over a year and no responses from developers here.Can you add a prompt or a confirmation button before it scans again? I noticed that if you have shaky hands or if the camera is moving it tends to scan twice.

4. I can't manage tickets here.love the system, works well on my phone but the camera on my tablet does not want to focus when I'm in the app.. yet the camera works fine when I'm not using the app.Same issue as described by Malo Jaffre.

5. The 5 second rule thingy doesn't seem to work.It's gotten a little better.

6. But it's better than before! Keep on good work and add more features to app!Doesn't work.

7. The app scans the qr code multiple times instantly and throws out the Already Scanned message.

8. The is worse than helpful and I regret going with event tickets plus.

9. Scans code, then restarts the app.

10. This app doesn't tell you anything about the ticket.

11. Makes whole check in system useless.

Steps to Troubleshoot & Fix Event Tickets Plus Issues

1. Fix Event Tickets Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Event Tickets Plus: Restarting the app will resolve most errors.
  2. Update the Event Tickets Plus App. Here is how:
    1. On Android goto PlayStore » Search for "Event Tickets Plus" » Open Event Tickets Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Event Tickets Plus » click "UPDATE".
  3. Clear Event Tickets Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Event Tickets Plus servers.
    1. On Android, goto Settings » Apps » Select "Event Tickets Plus" » click Storage » click "Clear Cache".
  4. Check Event Tickets Plus app permissions. If any of these permissions required to use your device's features are disenabled, Event Tickets Plus might not work.
  5. Uninstall and reinstall Event Tickets Plus. If nothing else has worked, completely uninstall Event Tickets Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Event Tickets Plus not working


2. Fix Event Tickets Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Event Tickets Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Event Tickets Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Event Tickets Plus may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!