Contact [verify-U] VideoIdent Customer Service

Why should I report an Issue with [verify-U] VideoIdent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of verify-u GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The call quality was totally fine and it just worked.There's is a bug in the application whenever the operator take the step of taking a photo of the passport, no audio or video reach the other partyThere is no words to describe how horrible this application is.

2. The app worked fine, however, the agent literally started almost screaming at me and hurrying me up because I couldn't properly hold my phone and passport IN THE EXACT SAME MOMENT he asked me to, I just asked for a moment to do it properly and he started treating me poorly.

3. - In my WiFi network I gave the phone permission to open Ports (just in case there were some weird ports used for connection) Maybe not all these adjustments are necessary, but after those I had no more issues with the App.The worst app and service ever.

4. 0 stars.Had the call with the agent, everything worked flawlessly, identification was successful.

5. - I had to restart my phone after installation, - also had to deactivate the energy saving for the app - and give the app the permissions to access camera and microphone.

6. ive tried several internet connection and several device's.This app crashes extremely often, mostly while in calls, furthermore you have to wait like 50 mins to get into a callCrashes unnecessary, just not the right app.

7. Scheduled an appointment, which worked great and had less than 2 minutes to wait.

8. First try the app disconnected, so I did the following steps and it worked like a charm.

9. I would have given zero rating but do not have that option hereThe camera got forzen several times, the app is a mess, and the operators are rude.

10. At my third time, I thought I finally got connected but my call was terminated.

11. Not only am I not going to recommend this app but I advise anyone to stay away if you need to use it, I'm also going to direct a complaint to Fintiba.

1. Fix [verify-U] VideoIdent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart [verify-U] VideoIdent: Restarting the app will resolve most errors.
2. Update the [verify-U] VideoIdent App. Here is how:
   1. On Android goto PlayStore » Search for "[verify-U] VideoIdent" » Open [verify-U] VideoIdent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for [verify-U] VideoIdent » click "UPDATE".
3. Clear [verify-U] VideoIdent app cache: Clearing cached data will force your app to retrieve the latest data directly from [verify-U] VideoIdent servers.
   1. On Android, goto Settings » Apps » Select "[verify-U] VideoIdent" » click Storage » click "Clear Cache".
4. Check [verify-U] VideoIdent app permissions. If any of these permissions required to use your device's features are disenabled, [verify-U] VideoIdent might not work.
5. Uninstall and reinstall [verify-U] VideoIdent. If nothing else has worked, completely uninstall [verify-U] VideoIdent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing [verify-U] VideoIdent not working

2. Fix [verify-U] VideoIdent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make [verify-U] VideoIdent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to [verify-U] VideoIdent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, [verify-U] VideoIdent may not be able to connect to the Internet when running in the background.