Published by Step Up Labs on Dec 13, 2024

contact Settle Up – Group Expenses Chat with our AI-based Settle Up Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Settle Up?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. and it provides a good overview of where the mony went and what to do to settle the debts.This is a very useful app with a lot of features that really helps with handling debts and spending money in a group of friends.Best app ever.

2. Works great, our friend group generally enjoys it, but we are slightly annoyed with the feature that automatically includes all people of the group in the process of creating an expense.

3. The debt settlement algorithm can get a bit weird at times, so some of your friends may need a bit of convincing to go along with the app's ideas, but overall it's not bad at all.The is a very easy to use app that makes recording group spending very easy.

4. Most of the time, I'm splitting food delivery with my colleagues and the ability to input delivery fees separately, where they would get equally split between all members, would greatly reduce the calculations we have to go through each meal.I chose this app specifically because premium wasn't necessarily needed for multi currency.

5. I believe there should be option to disable this, since it frequently adds people to an expense they are not part of.I have been using your app for several years and I really like it because it is very easy to use and has a great user interface.

6. So please add feature for monthy and members wise expenses details.Long term user, enjoyed settle up for years.

7. It also has a useful feature to split a bill differently like for example when one person pays for a but each person has a different amount.

8. However, I would suggest adding a feature that shows the monthly expenses of all members.

9. It works great with multiple currencies also.CSV export cant handle non unicode.

10. When splitting by amount, it would be great to have an extra section for "equal" share.

11. Now, my friends and I never have to ask for separate bills at restaurants, and separate tickets at train stations.

Steps to Troubleshoot & Fix Settle Up Issues

1. Fix Settle Up Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Settle Up: Restarting the app will resolve most errors.
  2. Update the Settle Up App. Here is how:
    1. On Android goto PlayStore » Search for "Settle Up" » Open Settle Up – Group Expenses » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Settle Up » click "UPDATE".
  3. Clear Settle Up – Group Expenses app cache: Clearing cached data will force your app to retrieve the latest data directly from Settle Up servers.
    1. On Android, goto Settings » Apps » Select "Settle Up – Group Expenses" » click Storage » click "Clear Cache".
  4. Check Settle Up app permissions. If any of these permissions required to use your device's features are disenabled, Settle Up might not work.
  5. Uninstall and reinstall Settle Up. If nothing else has worked, completely uninstall Settle Up then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Settle Up not working


2. Fix Settle Up Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Settle Up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Settle Up not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Settle Up may not be able to connect to the Internet when running in the background.

Reported Issues

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