Contact Entergy Customer Service

Why should I report an Issue with Entergy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Entergy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels.

2. Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen.

3. Entergy app provides a quick, easy bill payment method, view outages and usage.

4. Entergy’s mobile app offers customers a quick and easy way to manage their accounts.

5. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date.

6. Find outage information on our outage map, Entergy Storm Center, or via text alerts for your specific location.

7. Customers can also use the app to report an outage or check outage status via text messages.

8. After viewing account balance and due date, customers can pay with a single swipe.

9. With a bank account or debit/credit card, customers can pay as a guest.

10. Take control by viewing daily usage and costs or monthly trends.

11. You can customize your dashboard to suit your needs and find the information you need, fast.

1. I have no complaints so farSince the last "update" I have tried to pay my bill twice and it keeps getting returned, even with the correct amount in my account .. SO not only is my bill not paid but we have been charged about $60 in returned payment fees.

2. That is the only negative I see so far.Don't save login information, don't save payment information, the hardest bill to pay that I've ever had to payYou can not only view your bill but it makes paying your bill 10 times easier than beforeNo one answers phone, no text notices, just bad all around.This update is awful.

3. Because it would suck to have to pay for reconnection fee behind a few dollars past due.It's nice but I'm not happy with the payment process, needs a second option for debit cards as well as a quick pay functionwothout loggingin.

4. Keeps saying forbidden! I can log in Entergy web site but little info there.Got my bill 3 days before it got shut off.

5. Also if you request customer support to contact you don't expect to EVER hear from them! UPDATE .. They updated it to fix the bugs and now won't even load!!This is a scam.

6. Overall the app runs really smooth and in a technology based world, where folks rather text than talk to you in person, it's a wonderful app.

7. Can't use it to check my account to see when a bill is due.

8. Also make follow up calls to make sure you're account is paid in full.

9. Please just call them and handle all payments at an authorized payment center.

10. Where do we find power outages now instead of storm damage by parish??Can't log in.

11. The app is very convenient with reminders of due dates and allows you to start, stop, or move your service with ease.

1. Fix Entergy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Entergy: Restarting the app will resolve most errors.
2. Update the Entergy App. Here is how:
   1. On Android goto PlayStore » Search for "Entergy" » Open Entergy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Entergy » click "UPDATE".
3. Clear Entergy app cache: Clearing cached data will force your app to retrieve the latest data directly from Entergy servers.
   1. On Android, goto Settings » Apps » Select "Entergy" » click Storage » click "Clear Cache".
4. Check Entergy app permissions. If any of these permissions required to use your device's features are disenabled, Entergy might not work.
5. Uninstall and reinstall Entergy. If nothing else has worked, completely uninstall Entergy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Entergy not working

2. Fix Entergy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Entergy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Entergy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Entergy may not be able to connect to the Internet when running in the background.