Contact Zain KW Customer Service

Why should I report an Issue with Zain KW?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zain Kuwait to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new Zain App brings the world of Zain to your smart device.

2. Manage your line, shop and pay in a new and easy way.

1. Edit: I've sent the email as you requested and it has been about a month without any reply or call back.I just recharged 5 KD to renew my prepaid bundle, which was set to automatic renewal, instead some international add-on _that I bought more than a month ago and expired more than a week ago_ got renewed automatically, so I just clicked the button to disable it, and there you go, the 60-minute international bundle valid for a month disappeared, i.e., it's not there anymore.

2. my plan meets all my needs.Terabel App, can't show all my mobile numbers in the application like Ooredoo dose, contacted the Airport office ,they said they will call me back, they did call, but wanted me to come to the main office and sign some papers to get it done.

3. Very disappointed.I have been trying reactivate my acct and every time I go to do the payment it only says thank you, we have received your request and nothing happens I even went to the store and it didn't want to take my payment.

4. It's already implemented by your competitors guys!Can't change plan unless I pay money, pay money to change plan, auto-charges to my old plan and I can't disable auto-recharge due to a glitch.I love my Zain.

5. They couldn't help me on anything there assistance was just as bad as when I reached out to the customer service agents online.

6. It shows my data plan is unlimited and my free voice minutes are unlimited when they are in fact limited.

7. Very poor service as well.For easier and faster payment, I'd suggest adding Google Pay as a payment method.

8. The bundle needs another 5 KD to renew, and customer care said nothing could be done.

9. They don't mind losing the faith of a lifetime customer, just over 7kd! Embarrassing.What an absolutely rubbish, laggy and unresponsive app.

10. I told them why, it was a small issue, but they refused to help me, and said they don't care if I switch provider.

11. Their is no point of emailing them because they can't help us.The app does not show correct information with samsung z fold 2.

1. Fix Zain KW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zain KW: Restarting the app will resolve most errors.
2. Update the Zain KW App. Here is how:
   1. On Android goto PlayStore » Search for "Zain KW" » Open Zain KW » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zain KW » click "UPDATE".
3. Clear Zain KW app cache: Clearing cached data will force your app to retrieve the latest data directly from Zain KW servers.
   1. On Android, goto Settings » Apps » Select "Zain KW" » click Storage » click "Clear Cache".
4. Check Zain KW app permissions. If any of these permissions required to use your device's features are disenabled, Zain KW might not work.
5. Uninstall and reinstall Zain KW. If nothing else has worked, completely uninstall Zain KW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zain KW not working

2. Fix Zain KW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zain KW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zain KW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zain KW may not be able to connect to the Internet when running in the background.