Published by Skip Transport Inc

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Why should I report an Issue with Skip by Helbiz?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Skip Transport Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Skip by Helbiz

1. Ride your electric powered Skip scooter on city bike paths and roadways.

2. How it works: Find a Skip scooter on the corner, scan it with the app, flip up the kickstand and go!

3. Skip is cheaper than ride-sharing and less effort than bikes.

4. When you're done, instantly end your trip by parking your scooter on the sidewalk and completing the ride in the app.

5. Skip is currently available in Washington DC, Arlington, and Alexandria.

6. We continue to update the app as we partner with cities across the country.

7. No docks or locking required.

8. If you'd like to see Skip in your area please send us a note, we'd love to hear from you: hello@skipscooters.

Skip Customer Insights

1. Scooters sometimes are not easy to find as they are placed in very random spots all around San Francisco and ive dealt with an abnormal amount of mechanical issues.First time I used a skip, the app rejected my "End Ride" picture four times because it wouldn't adapt the camera to low light or flash / activate the flashlight.

2. My very first Skip ride stopped on me short of my destination and the second ride the app didn't allow me to take the final picture resulting in a very expensive ride fee.

3. I won't be using Skip anymore - not only is it more expensive, which normally I wouldn't mind....but it shouldn't be THAT difficult to figure out what rates to ride are.

4. I work in San Francisco and i was really excited to hear the scooters were coming back but my experience with Skip as compared to Lime has been very dissapointing.

5. Doesn't occur w other Scooter apps.The major problem with Skip is they do not put what the rate is anywhere in the app or the app install page...I had to go to their website and dig around to see what the cost was.

6. The ride can feel a little slow, but let's be honest that's probably safer!Pretty good time.

7. 2nd make a refresh button, you have constantly open n close the app after every drop to make sure the skip you going to next hasn't been picked up.

8. 3rd allow us to reserve one skip at a time that way no one is fighting over skips or wasting time and gas.

9. Only caveat is you can't pause the ride like other scooters.

10. Either way a pause feature would be good.Problems closing out of a ride happens too often.

11. Haven't figured out if it's more cost effective to end the ride while you go in somewhere, or just let the meter keep running.

Steps to Troubleshoot & Fix Skip Issues

1. Fix Skip Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Skip: Restarting the app will resolve most errors.
  2. Update the Skip App. Here is how:
    1. On Android goto PlayStore » Search for "Skip" » Open Skip by Helbiz » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skip » click "UPDATE".
  3. Clear Skip by Helbiz app cache: Clearing cached data will force your app to retrieve the latest data directly from Skip servers.
    1. On Android, goto Settings » Apps » Select "Skip by Helbiz" » click Storage » click "Clear Cache".
  4. Check Skip app permissions. If any of these permissions required to use your device's features are disenabled, Skip might not work.
  5. Uninstall and reinstall Skip. If nothing else has worked, completely uninstall Skip then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Skip not working


2. Fix Skip Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Skip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Skip not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Skip may not be able to connect to the Internet when running in the background.

Reported Issues