Published by Wakeup on Oct 22, 2024

Report an issue with Wearfit Pro.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Wearfit Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wakeup to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Wearfit Pro image 1 contact Wearfit Pro image 2

Wearfit Pro Customer Insights

1. At times everything will pair except for the phone capabilities (which is the main reason I needed the watch in the first place).

2. I purchased 20 clock faces, and the are nice looking, but the store needs more and people should be able to change the clock face colors to what ever color they want on each clock face.

3. I'm not sure if it's the app or the watch, but when I tap "Find device", my watch face lights up and buzzes *slightly*.

4. The app does not seem to keep connection with the watch so I have to constantly remove the app and redownload, it will unpair when it feels like it for no reason.

5. Very disappointed about the software and the watch faces, I can't any serious one that I could use, even if you pay $2 each.

6. You should be able to add apps that give notifications or customize notifications (I don't want every single GMail notification showing up, just certain ones).The App is fine but it is not friendly to find all the configuration options.

7. I also ordered one of the business face but it will not let me put back on the watch.This app is horrible, terrible, and awful all in one.

8. You must turn your phone's power saving and limit background usage of the app.The software is missing appstore for regular apps for the phone.

9. I don't recomend this to anyone.My biggest gripe about this is the watch faces.

10. Phone and watch are paired.

11. I have the Bakeey I29, and the "Raise to Wake" feature is horrible, so I turned it off on the watch.

Steps to Troubleshoot & Fix Wearfit Pro Issues

1. Fix Wearfit Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wearfit Pro: Restarting the app will resolve most errors.
  2. Update the Wearfit Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Wearfit Pro" » Open Wearfit Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wearfit Pro » click "UPDATE".
  3. Clear Wearfit Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Wearfit Pro servers.
    1. On Android, goto Settings » Apps » Select "Wearfit Pro" » click Storage » click "Clear Cache".
  4. Check Wearfit Pro app permissions. If any of these permissions required to use your device's features are disenabled, Wearfit Pro might not work.
  5. Uninstall and reinstall Wearfit Pro. If nothing else has worked, completely uninstall Wearfit Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wearfit Pro not working


2. Fix Wearfit Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wearfit Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wearfit Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wearfit Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi the app wearfit pro doesn't work fine, I cannot acces to it it says bad gateway 502

    — by roberto 9 months ago

  • Good evening I’m a Italian tourist and Saturday 3 February I have buoyed in Bangkok one watch HK8PROMAX, after 3 showers he turn off and it doesn't work anymore, can you help me

    — by Fabio Zanenga 10 months ago

  • Hey hope you're doing well,i just buy a wear fit pro watch recently and there is a bug in watch the wrest light issue it's just works first time after that it is not working i did everything like restarts factory rests everything but it's not worked again just tell me how to fix this issue?

    — by Harris irshad 10 months ago

  • My Wearfit pro completely stopped working the instant that I first put it in the swimming pool. The screen is completely black. I tried to recharge it and it got very hot.

    — by Betsy Beineke 11 months ago

  • Bonjour, je suis un client qui utilise wearfit pro j’ai une smart watch, il y a une erreur sur le système au niveau du pourcentage de la batterie afficher sur l’ecran par exemple si la batterie elle est a 89% elle s’affiche comme ça ( 089%) il y a toujours une zéro avant le nombre du pourcentage.
    merci d’essayer d’améliorer ce problème

    — by Othmane 11 months ago

  • The main button is unresponsive on HK 8 pro max serial number 00010522309246777

    — by Martin 1 year ago

  • Hi please delete my wearfit pro account from my email

    — by Arman 1 year ago

  • Hello, I would like to request for the cancellation of my subscription because I will be selling it online and will not be using it anymore

    — by Sharisse Ong 1 year ago

  • Delete may werfit account

    — by D.D.J.KUMARA 2 years ago

  • Cannot register in wearfit pro

    — by Mohen 2 years ago

  • non riesco ad accedere a wearfit pro(wear are guarding health)

    — by felice 2 years ago

  • I bought a smartwatch for me to be able to get notified when I have a notification on my phone, but I can't get notifications from apps like Facebook Messenger and Google Calendar. Is there a way to solve my problem? Thank you.

    — by Iye 2 years ago

  • Kindly delete my account as am not able to access it.

    — by Sheila Sabiiti 2 years ago

  • Aug 23 2022

    My new wearfit pro hw7 Max smart watch display damaged i need to new display please you Provide me. Or please kindly send addres of service centre in karachi Pakistan or contact number.

    My contact no +923331230579
    Thanks

    — by Mehdi Naqvi 2 years ago

  • My Hw7 MAX IS CONNECTED TO BLUETOOTH. BUT I CANT GET IT TO PAIR BY ADD A DEVICE OR SCAN IT SAYS TRY AGAIN AND I HAVE TRIED MANY. WHAT DO I DO? I want the information on my I phone 22 pro max.
    Thank you please reply
    Janet

    — by Janet prussman 2 years ago

  • Hw28 glass broken

    — by Mohammad Tariq 2 years ago

  • My wear fit pro hw 22 plus smart watch speaker not working.

    — by Dhineshkumar 2 years ago

  • sir,my watch not working hangover stuck yesterday not able to reset or do anything screen shows half time and half black kindly advise

    — by sathyamoorthy 2 years ago

  • I am not able to on my watch

    — by Jishaan Gujral 2 years ago

  • My watch isnt working to be more specific it is a black screen and nothing is showing and it is charged and everything but it is just a black screen i have shutdown the watch retsarted the watch and also factory reset the watch but it still shows a black screen the only way it doesnt show a black screen is if i apply pressure to the back of the watch and i mean a lot of pressure then the screen shows and it works fine but if i remove the pressure it is frozen again

    — by Tauheed Rehman 2 years ago

  • M’y Wearfit Pro BRA215L1. S7 is not working anymore after only two days.
    The screen is black and does not seen to be charging. I tried pressing both buttons as mentionned but noting working.
    What can i dodo?

    — by Genest Denise 2 years ago

  • Hello wearfit pro support,
    I don't get snapchat notifications in my wearfit Pro app I don't know why please solve the problem as soon as you can

    — by Nasser 2 years ago

  • The watch is not charging. It is full charge.. It has been three days since the purchase.. You should see an answer for this please.

    — by Mohammed Rashid pp 2 years ago

  • dear Mrs/Mr Hi, my smart watch is able to have call with it but I can't connect the call servies to the wearfit pro, what should i do?

    — by Uchiha Itachi 2 years ago

  • Not reaseving acvoun

    — by Abdul Razak 2 years ago

  • Not

    — by Haleemath sahadiya.p 2 years ago

  • I am unable to receive notifications from my phone when i attach my watch
    It shows that a new update will come soon and then i will be able to receive phone notifications on watch
    Please tell me when the new update is releasing

    — by Hamza 2 years ago

  • Watch ke andar Pani gaya tha to on nahin ho rahi hai

    — by Shaban Khan 2 years ago

  • I have an hw16 smartwatch that didn’t want to update until now not only that I can’t change the themes any more and I want a solution to this problem please

    — by HOSSAM HEMDAN 2 years ago

  • My watch stopped charging. I have only had a week. Charged 2x before no issue. Very upset loved this watch! Own 10 other ones and this was my favorite! I review products and was just about to do one on this. Before the charging issue it was gonna get a 9/10. I hope you will replace the product asap and if so I will gladly still review and give a great rating for both product and customer service

    — by Kelly Quinn 2 years ago

  • i have just received my new watch and cannot get logged in on my wearfit app

    — by Michael Pugh 2 years ago

  • Subscription not copleted

    — by Shihabudheen 2 years ago

  • hello, my problem is the following. I have an i19 clock, I connect it, everything works except when they call me, the clock does not respond.

    — by Тихомир Анастасов 2 years ago

  • To whom it may concern : Hello, I just purchased a smart watch and was directed to your app in order to activate it and pair it with my phone. I purchased an already installed dial for it and then seen that if I paid for a membership I could get free dials . So I was directed to PayPal where I signed in as a guest and paid the 4 dollar monthly membership fee but when I go back to the app, I am not a member yet still and it just directs me back to PayPal to pay for it again when I try anything. How can I resolve this issue ???

    — by David C Smith 2 years ago

  • the application counts steps only in real time, does not memorize data for previous days and does not record any sports for me, why ???
    Please fix that . I need this app

    — by Željka Pospiš 2 years ago

  • need update 2022

    — by Sunny 2 years ago

  • PLEASE REMOVE ACCOUNT

    — by Paola 2 years ago

  • Hello, I would like to aks you how can I get all notifications from all apps(now I can get notifications only from 6 apps), and also I would like to ask why I can download only a few watch faces on my w37 pro watch?

    — by Skaistė 2 years ago

  • After updating....I find letters in screen apperaring blur ....plz help me out

    — by Sreejith 2 years ago

  • Hello, i am not receiving the verification code to register my new account. kindly assist

    — by Reeza Sookoor 2 years ago

  • When I received my HW22 watch, I set it up with the Wearfit Pro app with no problem. I used it for a week until the battery finally died. I recharged the watch but could never get the app to connect to the watch again. I've tried everything including deleting the app and downloading it again. My iOS Bluetooth says HW22 is connected yet I cannot get the app to find the device. I have a iPhone 8 Plus running iOS Rev 14.8.1.

    — by ROGER C. KOSTMAN 3 years ago

  • Why there isn’t snapchat notifications??? 😡😡😡😡😡🤬

    — by Mustafa 3 years ago

  • Trying to connect phone to watch. Keep getting flashing " you have rejected wearfits permission application". What have i done wrong.

    — by Martin Blake 3 years ago

  • Watch ain't turning on at all.

    — by Dillon Wilkerson 3 years ago

  • I have a Wear Fit Pro and does not work. I have spent hours trying to get it to work. I would like to return for a refund.

    — by Laurie C Paxton 3 years ago

  • I no longer need wearfitpro

    — by Peer Syed 3 years ago

  • Dear Wear fit Pro,
    I can’t register, I have tried numerous times to paste in the code but it doesn’t work, please help.
    Regards,
    June Evans

    — by June Evans 3 years ago

  • The network connection is abnormal, please check the network

    — by PARMAR KAUSHALKUMAR SHAILESHBHAI 3 years ago

  • Cannot get a verification code
    Keeps saying abnormal network connection
    I have home wifi and Verizon internet thru phone and it says the same using both
    So I can't register on the app

    — by Colene L Pottinger 3 years ago

  • Please delete my Wearfit account sibtain.abbas1988@redacted as same created by mistake.

    — by Sibtain 3 years ago

  • I cant connect in this app

    — by Pepe 3 years ago

  • Hi,
    I made all the settings in latest edition (2.06.17) but I can not control the mobile camera or scan with the smart watch and the reject message is displayed repeatedly. All permission are activate.
    Please help me.
    My smart phone is Samsung A50.

    — by shahram 3 years ago

  • I would like to add a custom watch face from scratch since the available builder is poor. How can I do that? I am ready to work with the wearfitpro team

    — by rashed azzam 3 years ago

  • i want to delete my account wearfit pro because a various of reason

    — by Nur Idayu 3 years ago

  • Hi I really need Snapchat notifications to be enabled in the notifications tab as this is the reason for purchasing the watch. Please inform me if this is a possibility so I can buy a new one that is compatible if not.

    Kind Regards,
    Steven.

    — by Steven Joseph McKeon 3 years ago

  • I have i12 smart watch and it doesn’t pair with app i try every thing i allow all permissions restart watch fone etc but doesn’t work

    — by Jahanzaib raza 3 years ago