Contact VK Customer Service

Why should I report an Issue with VK: music, video, messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VK.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Restarting my device doesn't help it either.I installed this app and tried to signup, i got a call from a unique number and asked to enter my last 6 digits number when i entered it's saying invalid code, i didn't even get a code and showed invalid number.

2. The chats block is laggy, messages aren't being sent, chats won't update, pictures won't load, etc.... I would suggest working on optimization and stabilizing it's work instead of adding new features.

3. Very poor responseand very very poor and experience, i didn't received verification code, I'm trying from two day regularly but I didn't get code 😑 Very very poor response rateVery bad experience.

4. Very disappointed ☹️😞.If I had a chance to add no star I would This was the only account linked to my gaming account and I can't even login 😡 I requested for code so many times and nothing happened.

5. A big waste of time and more than likely a scam.Hi the app is not loading even after last update its totally stopped working.

6. I think this app is invalid.It has worked well for me for years and with the recent update i cant login back to my account due to the verfication process.

7. I downloaded it, tried to sign up and was met with an error saying my phone number was banned?? No way to contact support or anything either.

8. Im not receieving the calls or sms messages, please fix this issue quickly it is really annoying.This app is getting worse with each update.

9. It constantly changes my notifications settings every time I update it and then I try to disable pop-ups for another 30 minutes.

10. I'm trying to sign up and it says no internet connection.

11. Не могу добавить в сторес картинку без прав на микрофон, фото, геолокацию.

1. Fix VK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VK: Restarting the app will resolve most errors.
2. Update the VK App. Here is how:
   1. On Android goto PlayStore » Search for "VK" » Open VK: music, video, messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VK » click "UPDATE".
3. Clear VK: music, video, messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from VK servers.
   1. On Android, goto Settings » Apps » Select "VK: music, video, messenger" » click Storage » click "Clear Cache".
4. Check VK app permissions. If any of these permissions required to use your device's features are disenabled, VK might not work.
5. Uninstall and reinstall VK. If nothing else has worked, completely uninstall VK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VK not working

2. Fix VK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VK may not be able to connect to the Internet when running in the background.