Published by Facebook on Nov 6, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Facebook?



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What users are saying

1. If you browse through several items, you have to hit the back button through all of them to return to the search window, you can't unsave search items, search notifications doesn't work, filters don't work well either, you can't tell whether you save or unsave an item, it annoying categorizes items for you, there isn't an easy way to remove sold items from saved list.I just noticed that I sometimes have no option to delete photos.

2. Where's the common sense?The app has not worked right in MONTHS! Videos won't play, pictures don't load, search just buffers with gray screen, notifications won't show, randomly just shuts down etc...I have sent SEVERAL bug reports and even on those it won't upload the attachment showing what's wrong.

3. I've sent bug reports to Facebook several times over the last several months, but they do not care, and it's still an issue.I am unable to click on any videos I come across on my feed.

4. Update: the search box was bringing up results this morning, now nothing.. it says no results found even though the same results came up an hour earlierThe dating part isn't that great.

5. Why have the settings option for distance if it isn't going to work? They only let a small portion of users use the dating section of the app.

6. I decided to try it again, but the algorithm of what shows in your feed is so frustrating and ends up only showing activity from 5 people and the rest is ads.

7. What is the point of using this to stay connected when you can't find what people are up to! Plus a whole mess of other issues.

8. The option to set it for people close to you doesn't work they show you a mix of close people and far.

9. Also it only shows some comments on posts and you have to change the setting to "all comments" for every single post you view.

10. For one example, I follow a page for severe tornado weather alerts, and I want to be notified immediately when this page posts updates, but I'm not.

11. My notification will say it's from a few minutes ago, then when I click said notification, the post date says it was posted several days prior.

Steps to Troubleshoot & Fix Facebook Issues

1. Fix Facebook Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Facebook: Restarting the app will resolve most errors.
  2. Update the Facebook App. Here is how:
    1. On Android goto PlayStore » Search for "Facebook" » Open Facebook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Facebook » click "UPDATE".
  3. Clear Facebook app cache: Clearing cached data will force your app to retrieve the latest data directly from Facebook servers.
    1. On Android, goto Settings » Apps » Select "Facebook" » click Storage » click "Clear Cache".
  4. Check Facebook app permissions. If any of these permissions required to use your device's features are disenabled, Facebook might not work.
  5. Uninstall and reinstall Facebook. If nothing else has worked, completely uninstall Facebook then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Facebook not working


2. Fix Facebook Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Facebook be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Facebook not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Facebook may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by DUARTE M R MAURICIO

i want to delete permantly my account from yours servers!!

— 1 year ago by Rafael

I would like to delete my account.

— 1 year ago by Rocky humar

My account is hack but recovering in Facebook account permanent deleted this account

— 2 years ago by Issac

I don't want to use your service anymore.

— 2 years ago by Nyjae

I don’t need it it anymore.

— 2 years ago by Leonardo Ninja

Hey! I would like to delete my Facebook account and my fb account is named Leo Kay, the account details Leo Kay, nigel.kuphal189@redacted & tccstzvq100@redacted. Please this account is locked forever by some mistake that happened,

— 2 years ago by Leonardo Ninja

I would like to delete my facebook account that has been locked with an app that´s called Google Authenticator. In Arabic name is ( هيمن الزهيري ) and the date of birth is 2002-05-29. And the email address is ( marktarbarati@redacted ), please this account needs to be deleting at all cost & as soon as possible.

— 2 years ago by Leonardo Ninja

Hey! I like to delete my Facebook account. My account detailes is: lionshadow9@redacted ( Hayman Chasib ) You can contact me via: misterwrath782@redacted

— 2 years ago by Mustafa

Lithmac hesap silme

— 2 years ago by [email protected]

So if taxi

— 2 years ago by Melinda prater

A couple years ago a friend of mine got obscene pics sent to her phone they got off Facebook profile I removed some of my personal information to keep from getting those kinds of pics you guys disable my account I would love to have my account back in action I was protecting my self and my children I took my phone number off and my birthday plus my address I think I been fighting with you ever since to get my I’d back that’s my main I’d I have had it over 20 yrs please help me 9192759064 is my phone number the pic is of my dark hair in a red pull over shirt with a gold chain my cover photo is of my 2 yr old grandson behind me in blue with a cap on backwards..thank you your help will be appreciated Melinda foster prater

— 2 years ago by Melinda prater

A couple years ago a friend of mine got obscene pics sent to her phone they got off Facebook profile I removed some of my personal information to keep from getting those kinds of pics you guys disable my account I would love to have my account back in action I was protecting my self and my children I took my phone number off and my birthday plus my address I think I been fighting with you ever since to get my I’d back that’s my main I’d I have had it over 20 yrs please help me 9192759064 is my phone number the pic is of my dark hair in a red pull over shirt with a gold chain my cover photo is of my 2 yr old grandson behind me in blue with a cap on backwards..thank you your help will be appreciated Melinda foster prater

— 2 years ago by Rishi

Sir my I'd contented with Facebook but don't open plz sir open my I'd 6213753

— 2 years ago by YAR NE

Cancel Subscription of Videoshow Video Editor & Maker for me

— 2 years ago by Beki Wabbs

Can't get confirmation notifications thru my mobile number

— 2 years ago by Precious Udeh

I used goggle aunthicator and my phone got stolen so I can't assess my app sending my ID the keep rejecting how can I log into my account I have an email in which I created my Facebook account is there no way to confirm my identity

— 2 years ago by Precious Udeh

I used goggle aunthicator and my phone got stolen so I can't assess my app sending my ID the keep rejecting how can I log into my account I have an email in which I created my Facebook account is there no way to confirm my identity

— 2 years ago by Khostiy

Cilpclaps

— 2 years ago by Phan sào Nam

Tôi bị khóa facebook vì không có mã xác nhận gửi về số điện thoại mà facebook gửi tới, vì số điện thoại đó tôi bi mất, tôi có gọi cho người hiện tại đang dùng số điện thoại đó để xin lại mã nhưng ko xin được, tôi đã cung cấp Gmail cho facebook nhưng vẫn không mở facebook cho tôi, Tên facebook Linh Tống

— 2 years ago by Tee Tee

Under GDPR

— 2 years ago by Tee Tee

I have a new account

— 2 years ago by Anjali

ag4089052@redacted

— 2 years ago by Gina Lim

I followed the logout and login and I am still unable to watch the VIP. In my account it showed I am not a VIP. Can please help to rectify the problem. Thank you

— 2 years ago by Joshua

I’m trying to Cancel a Carbitlink subscription. I created an account and don’t see it listed under the apps to send this to. Please let me know what steps I need to take to get the cancelation process started.

— 2 years ago by Yahya

أريد حساب فري فاير

— 2 years ago by Lori

I've been locked out of my Facebook account for 2 weeks. I've did the verification process and still can't sign in

— 2 years ago by Amanda Clouser

I do not have an account with Podercard but I'm getting texts Everytime a card is reloaded or being used! I believe someone used my phone number on purpose. His name is Dylan Powell. The reason I believe this is because the transactions are coming from Wickenburg & Dylan is my ex boyfriend who has been harassing me. Please try to detach my phone number. This is the phone number he is using for the notifications 928-232-0082 Thursday, July 28, 2022 1:14 AM

— 2 years ago by Sophie Anne Mamba

I don't want to use it anymore.

— 2 years ago by Marcus Crowley

Im trying to relink my paypal account to the qmee site and it will not allow me

— 2 years ago by Peggy annette

Delete account permanently please

— 2 years ago by Seunghei Mun

I was unable to login into my Facebook account for the past few months and I tried it today but unfortunately I found it banned please I request you to unbanned it

— 2 years ago by Lisa Taylor

AppContactor

— 2 years ago by Muhammad fahmi

Is ban

— 2 years ago by Pangambam Lanthoiba

354302571(3706) I suddenly send my diamond in this account sir please help me

— 2 years ago by Jorawar Singh

Our team wants to content with the Official of Facebook Application.

— 2 years ago by Rahab Garba

I answer the question for who wants to be a millionaire this week I have transfer the money but I have not received alert y

— 2 years ago by Zitouni

My compte 8ball pool Facebook error jeux 10 en game

— 2 years ago by htetyanko2025

511433

— 2 years ago by ramin

Please cancel whatever subscription in my Facebook account. today's past you deducted money from my bank account, no need ,no need..

— 2 years ago by Guei maxime

Je souhait avoir mon compte beevora

— 2 years ago by raviputhiyottil

Facebook

— 2 years ago by Igor

Elabog

— 2 years ago by Peggy

Delete +12154360343@redacted

— 2 years ago by maricar

5114399

— 2 years ago by Stuart Kidd

stop sending pills as I have asked in 2020 for my subscription to be cancelled

— 3 years ago by boniface

bonjour malgré plusieurs tentatives il m'est impossible de modifier mon adresse mail principale, n'ayant pas accès à mon ancienne adresse mail avec laquelle j'ai créé mon Facebook, il m'est aussi impossible de confirmer un ajout de nouvelles adresse mail car je ne reçois pas de code de confirmation sur la nouvelle adresse entrer,pouvais vous aider s'il vous plaît

— 3 years ago by Reynold

Tolong pa unban acc ko 1544235919 BAN_ID 3715930

— 3 years ago by Benoît nontonwanou

Mon compte est bloqué

— 3 years ago by Narcisse Bazié

Je viens juste de faire la connaissance de Billion Cash et tente ma chance mais comment puis-je m’identifier ?tous mes gains me sont retirés Aussi,comment faire les retraits?ayant une carte Visa avec laquelle j’ai fait la commande de l’application,je pense que cela pourrait faciliter les virements

— 3 years ago by Ethan Warren

I’m mad about your security/privacy and data mining. There are under 18yo’s on Facebook. Please comply with coppa

— 3 years ago by Tagel Amsal

i need young Women for hot love and sex

— 3 years ago by gianfranco

Chiudete il mio abbonamento!!!!!!!

— 3 years ago by Sean

My account has been hack and the customer service is not replying or helping at all

— 3 years ago by Olalere Michael

No program available

— 3 years ago by Justine

1685738721 please ubanned my account please bullying

— 3 years ago by Khim Jay

My account locked so i can't log in

— 3 years ago by Muhammad Asim

15961862094 this I'd has smuggler and sale fake daimond and coins in yalla ludo she very our react and abusing for any people so be Please chek this room I'd

— 3 years ago by Rosalyn

Gusto kong laruin yang binggo clash win sana pag bigyan nyupo

— 3 years ago by Tedi heryanto

Saya kmrin tgl 24 februari merekam,,trus rekamannya blum saya dengar sudah k hapus,,tolong pulihkan kembali rekaman yg khapus

— 3 years ago by Bello Adegoke Kazeem

Please I upgrade my Kuda app and I was trying to login back but it asking for code and the number I used to register my Kuda account as been lost please help me out

— 3 years ago by SOGO ADIGUN

Cancel my subscription and refund my money

— 3 years ago by PHILIPPE Home

Impossible to connect camera the message appear : Content of the error. Your connection is beyond authorized hours, try again

— 3 years ago by Bennie Harris

Someone changed my name on there and I requested to change it back but never heard anything back.. Bennie Harris Jr. is suppose to be my name on there

— 3 years ago by Anup chettri

My account got hacked the hacker has put his moonton account

— 3 years ago by Nito

My account got hacked and what are you guys still doing moonton...help me getting back my account please... I'm in desperate pain and agony

— 3 years ago by Anastasia

Zen match game, fail connect with fb. Its the only game i have this problem. I hope gets fixed. Thank you.

— 3 years ago by Carolyn

Delete all photos contacts phone numbers

— 3 years ago by Hosein Moradi

احساس ناامنی میکنم

— 3 years ago by ABID Ali

My new account verification update Play open please

— 3 years ago by Thangvoi

Cs not working in my ml bang bang

— 3 years ago by kmbrly_anne

Good day. I am requesting that can you delete these facebook account that not using. Thanks https://www.facebook.com/lourdes.rile.5 https://www.facebook.com/lourdes.rile https://www.facebook.com/lourdes.palconrile.94 https://www.facebook.com/lourdes.palconrile https://www.facebook.com/ondeth.palcon

— 3 years ago by kmbrly_anne

I am requesting to delete these facebook account that not using. https://www.facebook.com/rosel.carino https://www.facebook.com/rosel.carino.9 https://www.facebook.com/rosel.rilecarino https://www.facebook.com/rosel.carino.77 https://www.facebook.com/rosel.carino.10 https://www.facebook.com/rosel.carino.7 Thanks!

— 3 years ago by Muhammad zeeshan

My id was hacked plz help me

— 3 years ago by Della Adams

MY ACCOUNT WAS HACKED SO YOU LOCKED ME OUT AND WILL NEVER RESPOND NO MATTER HOW MANY TIMES I SEND MY id I HATE YOU ALL!!!!!!!!!!!!!!!!!!

— 3 years ago by Filip Sandev

Hi , my account got deleted a months ago(during corona pandemic) and facebook support didnt wanted to get it back to me. I would like to get my account back , the email was filipsandev87@redacted.

— 3 years ago by Filip Sandev

Hi , my account got deleted a months ago(during corona pandemic) and facebook support didnt wanted to get it back to me. I would like to get my account back , the email was filipsandev123@redacted

— 3 years ago by kmbrly_anne

I am requesting to kindly delete the account of https://www.facebook.com/rosel.carino.9 because it is not used anymore. Thanks

— 3 years ago by Juma kimuli mwambu

Please assist me to log in for vacation certificate, I changed my mobile no (51104506) to 96931160 I can't receive code no through my new mobile. Please assist me

— 3 years ago by Cary Duby

I joined veiw points a while ago they paid out good then out of no where they stopped paying me on October 19 2021,I text them several times and they don't reply or tell me why they still give me programs and I complete them and still don't pay me they now owe me 65.00 and I can't get any answers why they won't pay me

— 3 years ago by Bernard Tourre

Comment contacter in pixio car j'ai un gros problème. J'ai payé le logicile et cela apparait nul (on me dit que je l'ai acheté) mais je ne trouve pas le telechargement How to contact in pixio because I have a big problem. I paid for the software and it appears zero (I am told that I bought it) but I cannot find the download

— 3 years ago by Mark

D kona uulitin

— 3 years ago by Sonia

My account is temporary suspended please help me open it

— 3 years ago by Sanjay Bansal

My chamet id lost so i request you my first chamet app id

— 3 years ago by LovePreet

Hi facebook Team! My name is LovePreet, I am using Facebook since this year and my DATE OF BIRTH is 25/05/2002, but right now I lost my Facebook account and I can't access my login account I think someone hacked my Facebook account & change my password please help me and other information I mentioned below it. Mobile: +917528933742 User name: Lovepreet.Official75 Last password: Justin7528

— 3 years ago by LovePreet

Hello Facebook Team, My Personal Facebook Account Has Been Disabled By Community Standards Because I didn't read Community Standards & I did Mistakenly Use Fake Name On Account (Jüśťìñ Łøvę). I'll Changed It Name Into My Real Name LovePreet Please Review & Recover It My Personal Account It's Very important to me. i won't again use fake name. Thank You. Facebook Account Name : Jüśťìñ Łøvę Email : Lovepreettoorai75@redacted Phone Number : +917528933742

— 3 years ago by Steven Johns

I want my account datas removed from Facebook, if it can be done I'll be greatful

— 3 years ago by Justin jutt

Please send me money on my Facebook page I love you with Facebook

— 3 years ago by Jennifer

Unathorizees user gaines access and this is one of the apps that was installed by them. What do I need to do to get this tsking care of? Cordially Jennifer 9184579239

— 3 years ago by Viktor

Hello Support, Thank you so much for approving my Ad feature on Facebook and reaching out to me. However there is a slight setback for my business promotion moving forward. I want to also go big and Promote my Ad activity on my instagram Platform: (https://www.instagram.com/__.viktor) I have an audience of almost 12,500 people there. The problem is on August 5th, my account was compromised with a hacker (b*****4@redacted) whilst the mail accounted for in that account is “victor.mtui2018@redacted” I would love to recover back my account. I was clearly hacked and you can see this in the direct conversations I had with @kieradanielleee21 who gained access to my email and sabotaged my instagram account. The hacker immediately even permanently deleted the recovery options Instagram sent to my mailbox so there is nothing much I can do. And in search for a solution I was told to talk to A Facebook Support Agent. Please may you be as kind as to help me with this situation moving forward. My Large Instagram engagement is key to Ads I enquire upon to make my Business work. I BLOCKED my card in accepting any Ad payments at the moment since I don’t know if I am in full control of my Facebook Account. The hacker may have acquired my personal details. If you’d like any additional information, please don’t hesitate to let me know. (victor.mtui2018@redacted) is my direct mail. Looking forward to hear from you Soon Have a good one, Cheers :)

— 3 years ago by Mazharbutt

I want otp code by email because I haven't mobile no yet I am stuck in Pakistan

— 3 years ago by Shawna

I can not yous my cones need help

— 3 years ago by Arnold Lagrosa

Activate

— 3 years ago by Rahul

I had turned on two-factor authentication on facebook to secure my profile but recently I formatted my device so now I can't get the codes from google authenticator to login my profile. Please help me get my id back please!!

— 3 years ago by Joni Kite

Delete all my Facebooks

— 3 years ago by Freya001

I discovered my account disabled without my consent

— 3 years ago by Mujitafa labaran nasiru

How are you and please help me with the bank My phone number 09036532729 My name gtbank account 09036532729 My name mujitafa labaran nasiru

— 3 years ago by MUHAMMAD KHAIRUL NIZAM BIN KAMAL ARIFIN

Promblem

— 3 years ago by Tomek Bronk

Pls back me money I lost id I cant verify

— 3 years ago by Kim Szabo

I am sick and tired of your targeting. No matter what I say you ban me but let the "other guy" who started the issue get away scot free. Last week you sent me a "we got it wrong" message, which you very much did, but didn't lift my ban! Total b.s.

— 3 years ago by Bapirau

On the Facebook to order meant are too smart watch is not working from written