Published by Instagram on Nov 5, 2024

contact Instagram Chat with our AI-based Instagram Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Instagram?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This app drives me so nuts sometimes.In the last couple of weeks, when I am using the app, it will randomly change to either an all white screen with photos or everything other than the photos will be black.

2. I use IG mostly for video chats and all of a sudden I can connect to Bluetooth and I no longer have a full screen of the person I'm talking to nor do they get a full screen of me it's just two half photos on top of each other.

3. The screen also becomes partially white and black at times, making it difficult to read text.The app is honestly my favorite social medias, and the only one that I reliably use, but there's just so many thing wrong with it that it's hard to recommend it to anyone.

4. Or the fact that only some devices get newer content such as notes, chat themes, and most recently the ability to use songs in notes, and I'm also able to use said features on my 2nd account but not the primary one.The app has always had issues, my confusion is that they continue to get worse.

5. I have two "Video can't be posted" notifications stuck at the top of my page from the first attempts, now my reel has been stuck loading for half an hour.

6. Another example, when I'm scrolling through reels, after a certain point, I will scroll where the reel says, "This reel is unavailable" and the app will immediately crash.

7. There's the fact that the screen will randomly become half light and half dark mode.

8. Ex: The messages could be in light mode, then you exit to the home screen and it's in dark mode.

9. These are both broken essential features.The color scheme is constantly turning white and once it's done that your unable to select anything.

10. When the screen is black, I am unable to see any words, only the photo.

11. But every update seems to introduce new bugs rather than features while keeping the old bugs.

Steps to Troubleshoot & Fix Instagram Issues

1. Fix Instagram Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Instagram: Restarting the app will resolve most errors.
  2. Update the Instagram App. Here is how:
    1. On Android goto PlayStore » Search for "Instagram" » Open Instagram » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Instagram » click "UPDATE".
  3. Clear Instagram app cache: Clearing cached data will force your app to retrieve the latest data directly from Instagram servers.
    1. On Android, goto Settings » Apps » Select "Instagram" » click Storage » click "Clear Cache".
  4. Check Instagram app permissions. If any of these permissions required to use your device's features are disenabled, Instagram might not work.
  5. Uninstall and reinstall Instagram. If nothing else has worked, completely uninstall Instagram then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Instagram not working


2. Fix Instagram Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Instagram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Instagram not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Instagram may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by My parvendar singh

Please sir my I'd unwan kar dijiye 9193872520

— 2 years ago by Hannah

Delete my IG account

— 2 years ago by حمید

09352151894

— 2 years ago by Shin hun

Swimming Traveling

— 2 years ago by Selim

Hesabım kapandi acil dönüş bekliyorum

— 2 years ago by Afzal

__64242021

— 2 years ago by Sophie-Anne Donaghey

Dear Instagram I have two accounts on your database both under the phone number 07706139605 I no longer have access to these and therefore I am kindly requesting that you delete my account and erase any notification of under the GDPR law.

— 2 years ago by Phumza Saula

I can’t connect my Instagram account to Humanz it says it’s already connected to another user and I must log out of that user . I don’t know why because that number shown is mine . Please fix this ASAP

— 3 years ago by Leow

I would like to delete my instagram account

— 3 years ago by Rahul singh

https://www.instagram.com/reel/CY_uv3zoByp/?utm_medium=copy_link

— 3 years ago by Yassine

Hello and hope this message will find you in a good mood, I had a problem with my phone and I changed it but got disconnected from my Instagram account : Yassine_bou_v3 And I need help to relogin because I lost the email adresse associated with it. Regards, Yassine

— 3 years ago by Viktor

Hello Support, Thank you so much for approving my Ad feature on Facebook and reaching out to me. However there is a slight setback for my business promotion moving forward. I want to also go big and Promote my Ad activity on my instagram Platform: (https://www.instagram.com/__.viktor) I have an audience of almost 12,500 people there. The problem is on August 5th, my account was compromised with a hacker (b*****4@redacted) whilst the mail accounted for in that account is “victor.mtui2018@redacted” I would love to recover back my account. I was clearly hacked and you can see this in the direct conversations I had with @kieradanielleee21 who gained access to my email and sabotaged my instagram account. The hacker immediately even permanently deleted the recovery options Instagram sent to my mailbox so there is nothing much I can do. And in search for a solution I was told to talk to A Facebook Support Agent. Please may you be as kind as to help me with this situation moving forward. My Large Instagram engagement is key to Ads I enquire upon to make my Business work. I BLOCKED my card in accepting any Ad payments at the moment since I don’t know if I am in full control of my Facebook Account. The hacker may have acquired my personal details. If you’d like any additional information, please don’t hesitate to let me know. (victor.mtui2018@redacted) is my direct mail. Looking forward to hear from you Soon Have a good one, Cheers :).

— 3 years ago by Txema navarrete

@txemsnmix txemanmix1969@redacted

— 3 years ago by Nashorn

Chu Papi

— 3 years ago by Chawline

Hello, I have 10,2k followers on Instagram after 1 year of grinding. I’m a content creator and a gamer streamer on the game FORTNITE. And I hope I can get verified on Instagram to help me grow up more on my career. Thank you for your comprehension

— 3 years ago by Chawline

Hello and hope this message will find you well. I want to report an Instagram account and I want him to be banned or deleted because it got stolen from me. Regards, Chawline

— 3 years ago by Nora Stanley

Please I want to cancel my subscription with hashtag expert, but I can’t download the app and cancel it because my App Store has been Disabled. Please I want to be able to do it through a website

— 3 years ago by Ahmed

Bonjour à vous popularisation mondiale Chic média ex...stard Un j'estime une reconnaissance récompense de votre part Par adresse 15 cours de la République 93290 tremblay en france Département ile de France France Un jeste un simple chèque Pour la popularité et stard ex... Merci

— 3 years ago by Parshwa

I want followers

— 3 years ago by Alexandra Fasano

I requested a jobber to do my garden on the 25th of April and he cancelled. He confirmed monday the 26th of April and he did come. You debited on my credit card 41.00 Euros and no service has been done. I do not want to be debited if the service has not been done. I have sent several emails and no reply also the jobber does not answer. I want to be reimbursed or a complaint will be filed to the Police and ofcourse I must cancel my credit card, it is unacceptable. alexandra Fasano

— 4 years ago by Rajesh Kumar Meena

Verification code Kau ni aaty h

— 4 years ago by Karla Fox

Contacted by a scammer, he got me for $100 but had me online all day long, I had to contact police and block him; several people using his name: Michael Weirsky scam, supposedly a lottery winner

— 4 years ago by Alix

Hi. Your app charged me a lot of money and it doesn’t work. I need my money back. It’s covid and I’ve lost my job. I need that money to eat this week.

— 4 years ago by Arnaud

Je veux d’aide

— 4 years ago by jamyapate08

ty for inst

— 4 years ago by Xavier_frefeau

Merci

— 4 years ago by TEO THUAN KHOO

Hi, I am Mr Teo THUAN KHOO. I order 1 Solid State Drive 1 Tb on 9 /2 /2021 references number 20210209061761 promotion code 9G7Q-24D5-9999-2426. But, I only received the 512gb Solid State Drive instead of 1 Tb SSD. Can you please contact me via email or phone number 0138638119 immediately. Tqvm

— 4 years ago by Aliya Murphy

This application hacked my account and now I can not access it at all through Instagram. I am infuriated with this application and I want my money back ! Third party applications I will never use again! I have nothing but bad things to say about this application!

— 4 years ago by Okan Kortarla

I was banned even though I didn't scam or try anyone, it would be nice if you unbanned me

— 4 years ago by Wiiz_emmanuel_officiel

Mon compte wooz a été suspendu temporairement sa fais mtn 3 a 4 mois que j'ai plus de nouvelles sa ma pas dit quand je le récupère svp aider moi j'y tiens beaucoup à se compte

— 4 years ago by Al-Amin

I am Al-Amin, I'm a Student. I am from Bangladesh

— 4 years ago by Eric

Why is poker face saying login error device blocked and won’t let me use app

— 4 years ago by Biranchi Narayan Biswal

I wrongly sent 31 USDT to my tron address , please help me to get back to my tron address please

— 4 years ago by Walid djenane 52

Story

— 4 years ago by Mael

Je veu des abonnés

— 4 years ago by Shreya

fit x pro watch is not working

— 4 years ago by Zainab

Kindly return the cash you extracted from me please am from Tanzania.. Dear ZAINAB TZS 29900.00 has been drawn from your account 0011......373 Ref:S242184 on 31-DEC-2020 17:49:17 PM. For any queries, contact 0768985500

— 4 years ago by Alena

Dear sir or madam, since a few days I try to login to your App Xprofile with my Instagram Account leneeee123 but I always get the information that my password is incorrect- but it is not! What shall I do now? Please contact me. Thank you & best regards Alena

— 4 years ago by Nigel Moloney

I've lost access and only joined a couple of months ago

— 4 years ago by Celine Ben Oubaidallah

Dear Instagram Team, I have an unsolvable problem with one of my two Instagram accounts, for inexplicable reasons I can no longer login to the first one, I've already tried everything. This is very important to me because there are still feeds which I no longer want them to be public. I also want to delete the account because I have been inactive for a long time I were 12 or 13 when I started this(the last posts were 3-4 years ago) and the second account I want to use as my main account. I see this message as my last chance I really hope someone can help. The username of the Account that shouldn't be in public is: oubaidallahcelineben If it helps you to check it out >The account wich I only wanna use is: celinebenoubaidallah13 With best regards, Celine

— 4 years ago by Celine Ben Oubaidallah

Hallo liebes Instagram Team, Ich habe ein unlösbares Problem mit einen meiner zwei Instagram Accounts, unzwar kann ich mich aus unerklärlichen Gründen in den ersten nicht mehr einloggen, ich habe schon alles probiert. Dies ist mir aber sehr wichtig, weil dort noch Feeds vorhanden sind wo ich nicht mehr möchte das sie öffentlich sind außerdem möchte ich den Account löschen, weil ich lange Inaktiv wahr (die letzten posts sind 3-4 Jahre her) und den zweiten Account als mein Hauptaccount nutzen möchte. Ich sehe diese Nachricht als meine letzte Chance ich hoffe mir kann jemand helfen. Der Nutzername des Accounts ist: oubaidallahcelineben Liebe Grüße Celine

— 4 years ago by hatric

i want many followers

— 4 years ago by Kymani

man I am trying to download cant

— 4 years ago by maj

i paid for a year subscription but the app isn’t in the app store anymore

— 4 years ago by Antzela Bekiou

Hello, I’m working with a brand on Brand Brandbassador and I’m trying to link my Instagram account but it keeps saying that my account is already linked with my account but I haven’t. I need to find out what to do so I can complete missions with the brand that I’m working with . Kind Regards, Angela Bekiou

— 4 years ago by Hadiyal hardeek

I need followers for Instagram

— 4 years ago by kabkia

seduction

— 4 years ago by Qkaskew

My order number is Order #44460. Green Currencies Stacked Track Pants - 3X Tracking #9405511202555689715147 it says delivered BUT IT WASNT THERE..??

— 4 years ago by Janice Mitchell

Having trouble login

— 4 years ago by Daniel

Claim. Is. Active.

— 4 years ago by Daniel

Card. Is. Locked. SSN. 128580646 Fla. Unemployment. Daniel. Neal.

— 4 years ago by Daniel

Card. Is. Locked. SSN. 12858046. Fla. Unemployment. Daniel. Neal.

— 4 years ago by Bastian Hoffmann

Hello, I was banned from the app for an indefinite period of time just because I offered an item a little too high. The ban has been in place for 2 weeks now and I would like to know how long it will last.

— 4 years ago by tom ulickey

unable to sync fitpro

— 4 years ago by Reginald Levesque

Why can't I upload photos from my photo Gallery on to PARLER? It won't accept them for some reason.

— 4 years ago by Eze Amos Amaechi

Good afternoon sir, I need a help. I invested 16000 tron in tron wallet and I can't find it there. Please can it be recovered.

— 4 years ago by Shawn Griffin

I have a business account. As a news media network I use instagram.com to network with viewers and follow various people and entities that I want to stay up to date on. When I follow people it shouldn't block me from that. Because I'm not asking them to follow me or having them do so they are on instagram.com to be followed thats the point. Please lift the block

— 4 years ago by rosemerychiristian

Insgaram

— 4 years ago by Rebecca Ngolo

My brother accidentally paid for a game on toca life by accident and we are looking for a way we could cancel it and get a refund ?