Published by BIGO TECHNOLOGY PTE. LTD. on Nov 3, 2023

Report an issue with Bigo Live.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Bigo Live - Live Streaming App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BIGO TECHNOLOGY PTE. LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Bigo Live - Live Streaming App image 1 contact Bigo Live - Live Streaming App image 2

Bigo Live Customer Insights

1. The second major change I would like to see happen (though I doubt it ever will) is adding a section for those who are 18 years above age so that more explicit content can be showed.Good app but after going live for a bit it goes really slow and then all of a sudden the app turns off and your live is off.

2. Thank youHi guys, I'm having a problem with the app, the live won't appear, no matter how many times I switch between users, and turn the VPN off and on, and restart the app, the video is not showing, and sometimes I only hear the voice and that's it.

3. The first being more filter options rather than just hashtags when searching for a livestream, for example, I keep running into a lot of broadcasters who speak everything but english, I wish there was a filter option for languages.

4. I haven't gone live nor watched any lives because of this ☹️ I love the app and its experience, I've met many friends there, but I can't use the app anymore, it's just not working even with the latest update.

5. But it seems easier to navigate and there's plenty of variety, although there is a pretty good chance that most of the people who almost immediately ask for your number and personal info, ie., home address, etc, are fakes.

6. There are a few bugs with the BIGO LIVE app when Install from the Google Play Store on an Amazon Fire HD 8 Tablet.

7. It's very annoying and also when trying to match with people so many times it fails to connect and then after a few times connects.

8. If these features were fixed it could be a great app and top contender for its format.I started using this, and it was easy, fun.

9. Please help me guys, I miss the app 😞Runs the in the background without permission they show notifications even though you say no and disable everything.

10. Sorry if this pisses anyone off, just thought I'd give a heads up with a REAL disclaimer.Very not userfriendly, the close button sometimes is in the top left and at times it's on the top right.

11. It was sending notifications even though I shut them off on your site AND on my phone; somehow it was using my ear buds.

Steps to Troubleshoot & Fix Bigo Live Issues

1. Fix Bigo Live Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Bigo Live: Restarting the app will resolve most errors.
  2. Update the Bigo Live App. Here is how:
    1. On Android goto PlayStore » Search for "Bigo Live" » Open Bigo Live - Live Streaming App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bigo Live » click "UPDATE".
  3. Clear Bigo Live - Live Streaming App app cache: Clearing cached data will force your app to retrieve the latest data directly from Bigo Live servers.
    1. On Android, goto Settings » Apps » Select "Bigo Live - Live Streaming App" » click Storage » click "Clear Cache".
  4. Check Bigo Live app permissions. If any of these permissions required to use your device's features are disenabled, Bigo Live might not work.
  5. Uninstall and reinstall Bigo Live. If nothing else has worked, completely uninstall Bigo Live then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bigo Live not working

2. Fix Bigo Live Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Bigo Live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bigo Live not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bigo Live may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Why I can't open my account in bigo live, I tried all the steps but still not working

    — by Eric 1 week ago

  • mg bigo fan lottery was ban. i can't share dia. please help me to check.Id issah005

    — by star 1 week ago

  • Hi there,

    I took place to a Fan Group Lottery and I won 25 diamonds which have not been credited to my account. Can you please help me? My Bigo ID is ID: 939614676 (Zig&Zag).

    Thank you

    — by Zig 2 weeks ago

  • Fan lottery "not available" error

    — by Dapikos Tsokinados 3 weeks ago

  • BIGO live chat live

    — by Hafijul islam 1 month ago

  • BIGO live pornographic live stop now

    — by Hafijul islam 1 month ago

  • 63519330
    of this live
    Too much sexual live this

    — by Md Junayed al faraby 1 month ago

  • Everytime I do an lottery in my room I keep getting an error message I am trying to get to my 5th star and also when someone comes in the box it not letting them up

    — by Lorraine Manley 1 month ago

  • I feel as tho I was banned falsely or mistakenly

    — by Bando🤓🦹‍♂️ 3 months ago

  • Please delete Joshua Tolliver ID:785934674

    — by Joshua Tolliver 6 months ago

  • My feedback on these topics might help with some practical options for my work placement or call.

    — by Chong Di Fo 6 months ago

  • J’ai un compte BIGO le ID c’est 229 mimi j’ai lancé un live audio et on me bannir ce qui n’est pas normal remettez immédiatement mon compte activé car sa devien un peux chiant de votre part merci

    — by Prisca 6 months ago

  • Joshua Tolliver id:785934674 need to unbanned account

    — by Joshua Tolliver 8 months ago

  • I was charged over $1000 on January 1st someone charged my cash app over 18 times in a row within a two minute span 9 of the transaction were completed and 9 were denied I never made these transactions and I never
    did business or hand an account or had app with bigo live and I would like to be refunded for these fraudulent transactions because they were not made by me I can be contacted at 3124099855 I will keep trying to contact your company until a refund is given and I will send complaints to everyone that I possibly can over the fraudulent charges

    — by Eric 10 months ago

  • air i want ti put privcy for my live striming how i can put live striming no body can reod my live streem plz tell me

    — by Rehan 10 months ago

  • Hello there has been a video on your website of me posted on your site without my consent. I will get authorities involved and take legal actions if the content isn't removed immediately

    — by Tashera Haven 11 months ago

  • I have no idea what your company is. I do not have an app of any kind of yours and you have charged my credit card nearly $1000 this am. Please reverse charges immediately

    — by Dustin Daub 11 months ago

  • هغنتابتفلت

    — by yehya ahmed 1 year ago

  • i did not have a subscription i was hack card please return my money that you have taken out twice today

    — by Shawn A Booker 1 year ago

  • Dera sir my hello yo id beleglist please open sir id 1578077512

    — by Abhijit rajkhowa 1 year ago

  • 7707

    — by kidss 1 year ago

  • Hello, I'm from Germany hamburg . I want a family start immediately. This is my whatsapp number 017676509283

    — by Alan Dakkore 1 year ago

  • Why was I charged??!! I don’t have or use your service.. refund me

    — by Khalid Watson 1 year ago

  • My balance frozen

    — by Nenalyn 1 year ago

  • My account frozen balance what can do please help me

    — by Nenalyn 1 year ago

  • I have been permanently banned I try a lot to unbanned my I'd but I couldn't please help me to unbanned my I'd
    Details of I'd is
    Bigo I'd karmafruit
    Phone number registered 8813080177 please unban my id

    — by vishal jhamb 1 year ago

  • Dear sir my accounts of bigo live Id# 400637086 id # 662103543 id#854690492 id#796055684 id#822456981 id#832887319 fan lotteries and diamonds balance frozen are shown I did not do any recharge from illegal sources of resellers I recharge my accounts very less than why are my id's having this problem kindly resolve this issue and reply me on this email id

    thank you!

    — by Rehan 1 year ago

  • Hello my name Eriqson My ID Is Montromd my account is Freezing I can’t not send Diamonds or beans no nobody is way you can help about this ??

    — by Eriqson Silveira 1 year ago

  • Joshua Tolliver id:785934674 need help

    — by Joshua Tolliver 1 year ago

  • Need to unbanned my account

    — by Joshua Tolliver 1 year ago

  • I want to bring Bigo ID

    — by Md Babu 1 year ago

  • They said I’m underage WHEN IM NOT!

    — by Aisha 1 year ago

  • I cannot get what's app fam admin to work can I please get someone to delet my family Life Changers<LC> I am the founder king_harris420 please help me

    — by [email protected] 1 year ago

  • Je souhaiterais créer une agence bigo

    — by Julien Gordon 1 year ago

  • My fan lottery is not working. Please fix it.

    — by Queen Mafia 1 year ago

  • Someone was asking to send gift on live broadcast her user id number is 405824649 i refused to send gift then she started talk rubbish and abusing me on live broadcast then kick me her sender was also abusing me then i replied to him then he reported my bigo I'd swtDeenu , kindly help me

    — by Ravi Dutta 1 year ago

  • Hi!

    Hi.This is my friend id has been ban in Pakistan please I request to you unban this Id on urgent bases bcoz I am in hard suffering please I request I hope you unban this Id on urgent .my friend bigo page I forward to you
    Bigo ID:AsiavShehzadi

    — by Abdul Rasheed 1 year ago

  • I want this App deleted from my six year old sons Ipad. He never downloaded that graphic and disgusting dating app he is SIX YEARS OLD GET THIS FLITH OFF HIS SCREEN. Thank you

    — by Lauren 1 year ago

  • I’ve had multiple accounts use my face and troll me for no apparent reason and have them making threats towards me I have photo evidence and some recordings from The valyrian empire/family due to me leaving their family

    — by Bella 1 year ago

  • I made bigo live ,I have A picture highlighted in green that says im the owner ,how do I get payed ?

    — by Justin Ballard 1 year ago

  • So sorry sorry sorry sorry sorry sorry sorry sorry sorry

    — by 🕉️🇮🇳 Gupta G 🕉️ 1 year ago

  • A host is live doing inappropriate things

    — by Tjuante Lewis 1 year ago

  • Asdf2ghj

    — by S6070 1 year ago

  • I didn't find greedy and cat dog game in my bigo account can you add all game in my bigo account my bigo ID ranjodh506g

    — by Ranjodh singh 1 year ago

  • I can't enter any broadcaster room it's showing the broadcaster id was ban so how to fix this problem

    — by Ranjodh singh 1 year ago

  • My account has been banned and it won't let me appeal it

    — by amanda j ward 1 year ago

  • hi this is my second time doing an account beàcuse i got banned from nowhere why?? it says that i am underage when i am not! what is the problem u cant just banned me when I already said that I am 18, I am 18!!! help Mr get unbanned please!!

    — by maria messto 1 year ago

  • I have problème

    — by Belkacemi adel 1 year ago

  • Y’all took all my money an I want a refund I never authorized y’all to do that nor did I download this app

    — by Heather Page 1 year ago

  • Pk still in effect but banned for a few more hours

    — by Brittny Moine 1 year ago

  • I don't now how I violate the rule on the app. Am new to it how can I sign it I can't wait 3business day what did I do wrong. It my first time on it.

    — by Bianca23 1 year ago

  • Why can't I follow people and can't see people live?

    — by Luis 1 year ago

  • Yes Detroit thot is tricking and buying drugs and abusing his supporters telling them their kids is going to die and he hope they family dies that is unexceptiable and bigo keep letting him go live

    — by Angela Landrum 1 year ago

  • Hi,

    Someone is keep reporting a hosting id without any reason using SVIP points .
    After that the Id is being banned . Please suggest and why bigo is supporting these types of report without taking a valid proof either it is reported by SVIP user or without SVIP user . There was no issue at all .There were no vulgarity ,there were no nudes ,& there were no abusing comments against any one, then why it is happening all the time.

    — by NIKHIL MISHRA 1 year ago

  • They ban my lives for 24 hours
    I would like my stuff unban I did not have any violations that it says I do

    Bigo iD is

    ID: 304212957

    — by Brittany wirshels 1 year ago

  • Dear all

    Can u plz reopen my account?

    I really appreciate that i never break bigo rules again just give me one chance please id no Ghayal123

    — by Rahul 1 year ago

  • Hi,

    I would like to raise a concern about the account of JLF Jhoe with bigo ID Jhums22 who is disclosing personal information of Joy-Joy with bigo id spamjamm to third party people.

    I am alarmed that this may cause any scams or harm to spamjamm.

    I hope to hear from you soon.

    Thank you.

    — by Denina Ludette Bayas 1 year ago

  • There is a user called ID: cherrrr who violates at least 2 of your guidelines. One is 2.5.1 : indecent and adult content in connection with 2.5.4 : false and misleading information. Both in connection are advertising for something she 1. Knows is against the guidelines 2. Doesn’t actually want to keep her end of the “agreement” 3. Is literally begging for people to give her “gala shields” for “private” out of greed. ( which brings us back to the second point) . BIGO please help the normal user to not get scammed all the time . Thank you

    — by Sascha 1 year ago

  • I keep receiving the message saying my account is permanently frozen. I can’t cashout, convert , or send any gifts. Can y’all please fix and unfreeze my wallet. My ID is DreBlacc

    — by Dre Blacc 1 year ago

  • I guess there's a chance I might've inputed my age wrong, as I was mulitasking at the time. but I'm well over 18, in fact Im 27 and I have proof of my age. Bigo banned me for 10 years unfairly. I've tried to do the "self-unbanning" on the app twice and it keeps rejecting me. I have proof of my age, this isn't fair. I love Bigo, please respond

    — by Samantha 1 year ago

  • Ich brauche hendy numer vön bigo admin

    — by Cosma Razvan-Cristian 1 year ago

  • Unbanned bigo app hi

    — by Sumudu tennakoon 1 year ago

  • Yes and thanks

    — by Tia Jordan 1 year ago

  • banni sans raison

    — by camo 1 year ago

  • je me suis fait bann alors que je fesait rien

    — by camo 1 year ago

  • How Can I Unfreeze My Account ? I Wanted To Drop A Gift On Someone And It Wouldn’t Let Me So I Asked For A Refund . . But Instead I Gifted Already And Now It’s Telling Me To Make Sure To Have Enough Diamonds In My Account . Should I Purchase More Beans Or What ?

    — by Mark Clement Jr 1 year ago

  • on ma banni alors que je fesait rien de spécial

    — by camo 1 year ago

  • I wil build a Agency in bigo Live what can i make for this?

    — by Atche kamberova 1 year ago

  • Hello I quit my TikTok and wanted to try bingo and I like it so far. I went live twice and got banned both times. I really don’t know why I got banned I was playing a Disney cartoon. Other people on the platform are playing action movies which seems very adult compared to a Disney cartoon. Do you think someone reported me just to be mean? And can you please lift my two ban off ? I really wanted to make beagle my new platform to be creative but it seems like I can’t play movies because I keep getting banned can you tell me what’s going on am I being reported? Thank you

    — by Daniel 1 year ago

  • If

    — by Kamal 1 year ago

  • Mon compte a été geler comment faire pour dégeler mes beans merci avec mon numéro de téléphone

    — by Veronick 1 year ago

  • Bonjour

    Mon compte a été banni définitivement c est mon fils qui a pris mon téléphone et a fait n importe quoi j ai toujours eu du respect je viens de le réprimander il ne prendra plus mon téléphone pouvez vous rétablir la situation cela ne se reproduira plus merci

    — by Chris Waddle 1 year ago

  • Bonjour je vous contact car j'ai un probleme je vien de recharger mon compte pour envoyer des cadeau est sa marque echec d'envoi

    — by The Joker 1 year ago

  • On nightwear on bigo I want banned from bigo now to Jan 2023and not right she me get out room she on bigo I want off of bigo ok why I litte upsets did you me why she on bigo banned bigo ok

    — by Mark storey 1 year ago

  • These a person using fraudulent page on the app using bigo Id of ladieyes

    — by Melvin debro 1 year ago

  • i want to talk ith you

    — by mboma rigobert Rijea 1 year ago

  • i wwat sex

    — by Anthony 1 year ago

  • Not necessarily

    — by Anthony 1 year ago

  • Group LiveRoom
    Welcome to imo Official Group LiveRoom Channel. You can Go Live, Watch Live and Make Friends international wide.
    Click the link to view more

    — by Sumon 1 year ago

  • Sex696969

    — by Chris 1 year ago

  • theirs a host thatgoes by the name chaise that is takin people money doing a raffle calling it the bakery she taken people money on her cashappand not paying and its not fair she needs to stop those raffle everynite thank u

    — by kim 1 year ago

  • When i my cctv in my mobile then i show that my camera is offline. Please tell me how can solve it

    — by satrughna Jana 1 year ago

  • My name is princess & my BIGO ID TheRealSunflower

    — by Princess 1 year ago

  • Please open my bigo id ABHINAW

    — by ABHINAW CHATURVEDI 1 year ago

  • Bonjour j'etait banni de bigo live pour aucune raison je faisais mon travail et une personne ma signaler pour publication pornographique ceux qui est totalement car j'ai toute les preuve cordialement

    — by Jérémy Duhamel 1 year ago

  • I really think someone needs to look into Dee Didders he’s a live streamer on your APP and he’s on BIGO threatening other live streamers, use racial words, threatening viewers, and I totally think it’s wrong. He’s on live smoking pot, I didn’t think this was what your app was about. The racial comments he makes during a live is disgusting. Threatening people he’s gonna send ppl after them. And I really think you need to look into this streamer. His name he goes by is Dee Didders. Thank you I appreciate your time in this matter.

    — by Ryann Rivera 1 year ago

  • Agency apply

    — by Adii Rajpoot 1 year ago

  • Bonjour, je vous ai écrit sur un autre mail, ne sachant pas si c'est le bon je vour reécrit ici.
    Cela c'est passer entre la nuit passer et ce matin, j'étais comme inviter sur un live audio d'une personne que je suit. Il étais 21h environ quand je me suis endormie en étant toujours l'inviter et avec le micro. En me réveillant se matin pour aller travailler j'ai vue avoir été banni. Avez vous une possibilité de me dire pourquoi ou se qu'il c'est passer?
    Mes meilleurs salutations Océane Urru

    — by Urru Océane 1 year ago

  • Bonjour

    Il est claire que vous avez commis une erreur et je peux comprendre. J'ai lu vos raisons probantes du motif d'avoir banni mon compte Bigo, mais il est impossible que ce soit ces raisons car je suis gendarme donc je ne peux critiquer mon gouvernement etc. Le soir où j'ai été bannie, il y avait une équipe et une organisation terroriste (daesh) qu'i on signalé mon compte et en plus ils elles m'ont proféré des menaces de mort, donc pourquoi vous m'avez bannie moi alors que en face de moi il y avait des personnes qui sont très très dangereux comparé à moi ??? Je demande un retour de votre part s'il vous plaît car je suis en train de subir une injustice et de plusieurs personnes d'un membre d'une organisation terroriste, qui par après quelques uns d'entre eux sont venu s'excuser car j'ai créé un deuxième compte, et ils sont venu vers moi d'eux même..

    Vous hébergez des prostituées dans votre application, des mineurs également, et eux sont tout les jours sur des lives. Il est strictement interdit aux mineurs d'entrer et de s'inscrire dans le site Bigo live, ainsi qu'aux prostitués et aux organisations terroristes qui utilisent aisément votre application pour et recruter des nouveaux membres terroristes !

    Mais moi ce soir là je n'avais absolument rien dis de mal ni même insulté contrairement à ces gens qui m'ont proféré de menaces de mort des insultes...

    Dans l'attente d'une suite de votre part, veuillez recevoir mes salutations les plus distinguées.


    — by Sinannocomment 1 year ago

  • Please unban my live streaming i requested u dear

    — by Macgregor...Eos 1 year ago

  • haroon

    — by haroon 1 year ago

  • Compte bloqué

    — by Als 1 year ago

  • Unban my I'd

    — by Al Amin 1 year ago

  • My account has been banned for 10 years unfairly.. please Un-ban.

    — by Enrique 1 year ago

  • Ich will bitte eine Agentur gründen

    — by John Carlo Delos Santos 1 year ago

  • Bonjour J'aimerai récupérer mon compte il y a une erreur de votre part

    — by Danu 1 year ago

  • Mon compte bigo et pirater

    — by Achraf 1 year ago

  • Hello I was contacted by someone that said their were a bingo live account manager and that I won 46K diamonds but had to recharge and pay for 4,630 diamonds before I would have unlocked 46K diamonds.

    I asked for proof if they were real and they sent me a bingo live account manager card for proof.

    Once I told them that I purchased 5,216 diamonds they sent a code to my phone and hacked my account then took all my diamonds. I bought and paid for. I have proof in photos

    — by Matthew 1 year ago

  • There are two people that’s on bigo that are constantly bullying, communicating threats and harassing others that are on bigo it is to the point where it has cause someone to harm to themselves. This is a type of behavior that is against bigo rules and they should not be able to ever be a part of bigo this is a platform for you to be able to meet new people and start a business relationship not to come here and be harassed. Their bigo ID is chunkii_smoke and chucksnpearls

    — by Simone Morning 2 years ago

  • There is a host on Bigo who is trying to get another host banned out of spite. The host ID is LadyMunch18 she said she’s talking to all the high Bigo host in order to get this other host banned for no legitimate reason. I find this to be unfair and unjust. I am not a host but I enjoy watching people entertain folks, good clean fun. *there is video clips of LadyBrown18 that confirms exactly what I’m saying. Please look into this. Thank you.

    — by Doreen 2 years ago

More from the developer