Contact Virgin Australia Customer Service

Why should I report an Issue with Virgin Australia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Virgin Australia Holdings Pty Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download today and make travelling with us even more wonderful. • Search and book trips, Search and book your next holiday or business trip with just a few taps. • Manage trips with ease, You can select a seat, edit your details and check in for domestic flights. • Track whatever you pack, Receive real time updates on the whereabouts of your bags when travelling on eligible routes. • Access your boarding pass, Check in online domestically and skip check-in at the airport.

2. Check into your flight, view your boarding pass, watch movies, and track your bags all from your phone.

3. We're working on many more exciting new features to improve your experiences with Virgin Australia. Love our app?

4. The Virgin Australia app is your perfect travel companion.

5. Leave us a rating on the Play Store.

6. Any questions or feedback?

7. Reach out using the App feedback form on the More screen.

1. Also, rang their helpline when trying to do the booking online to see if flight from Perth to Sydney involved a plane change (to check that I would not be rushed getting to it) at the Melbourne (Tullamarine) stopover.

2. Guess I'll book with Qantas and see if the next app update allows me to book a flight with virgin.seems to cover off everything that it should.

3. However, helpline person hung up on me when I could not quote flight numbers or booking reference to her.App is a glitchy mess.

4. Probably it's okay if you've used it successfully ten times already, but as a first-time user, it's intimidating.Please fix! I'm unable to check in on the app - whenever I try, it takes me through all the screens but at the end, I dont get a boarding pass (just keeps saying "Check in").

5. Whilst I did get home, albeit 30 hours later, to receive notifications of cancelled flight and rescheduled times at 1:11am, 11:49 pm, 12:00pm is NOT ideal.

6. occasionally a little annoying in that it does not automatically link your FF number to the flight when you load the flight to the app.

7. Can I please be informed of changes during acceptable hours.We just flew return Perth to Brisbane, and the the staff at every point both sides of Australia were outstanding.

8. Currently I can't book flights through the app as the "book flight" screen is just a blank white page.

9. Yes, I have tried multiple times uninstalling and reinstalling, multiple times clearing all caches on my phone, looked up multiple times the reason it keeps doing this.

10. Does everything I need it to, with no issues.Sadly, my recent return trip to Brisbane was cancelled and changed 4 times.

11. Equally appalled the number of staff who don't understand English.Works well for check-in and seat selection.

1. Fix Virgin Australia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virgin Australia: Restarting the app will resolve most errors.
2. Update the Virgin Australia App. Here is how:
   1. On Android goto PlayStore » Search for "Virgin Australia" » Open Virgin Australia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virgin Australia » click "UPDATE".
3. Clear Virgin Australia app cache: Clearing cached data will force your app to retrieve the latest data directly from Virgin Australia servers.
   1. On Android, goto Settings » Apps » Select "Virgin Australia" » click Storage » click "Clear Cache".
4. Check Virgin Australia app permissions. If any of these permissions required to use your device's features are disenabled, Virgin Australia might not work.
5. Uninstall and reinstall Virgin Australia. If nothing else has worked, completely uninstall Virgin Australia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virgin Australia not working

2. Fix Virgin Australia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virgin Australia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virgin Australia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virgin Australia may not be able to connect to the Internet when running in the background.