Contact Virgin Atlantic Customer Service

Why should I report an Issue with Virgin Atlantic?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Virgin Atlantic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can still do all the basics like find, book and manage your flights. •You can pick seats as you’re booking a flight instead of waiting for check-in. •You can manage your booking - sort any assistance you need, check if the sun’s out in your chosen destination and even treat yourself that upgrade. Go on, you deserve it. •You can also check in for your flight.

2. We’ve heard your feedback, we’ve taken it onboard and we’ve been working on loads of cool stuff meaning you’ve got even more at your fingertips and on the go.

3. So here it is – your brand new Virgin Atlantic mobile App.

4. Meaning a hassle free breeze through the airport – dreamy!

5. We’re still adding a few finishing touches to make your experience really sparkle.

6. We got to keep busy somehow!

7. And that’s where you come in - let us know what you think and how we can make the app even better.

8. When downloading the Virgin Atlantic app, you agree that your personal data will be processed in accordance with Virgin Atlantic's Privacy Policy which can be accessed via the link below or on our website at virginatlantic. com.

1. Take a screenshot just in case!!Print your boarding pass!! Don't trust this app!! I read the reviews saying the app can stop working just when you need to show your boarding pass, but they were from 2019 so I assumed it was fixed by now but no, it happened to me at JFK just as I'm getting to the front of the security line my boarding pass becomes unavailable! What a crazy joke, they need to fix this urgently!Can't log in 99% of the time, but shows my flights as a guest.

2. Book with VA if you want unpredictable flights and having to wait 40 minutes to get in contact with them about an issue.Take a screenshot of your boarding pass, because this app can literally log you out at the worst possible time.

3. The boarding pass was up working on the app 1 minute before the security agent, then right as I turned my phone back on to hand to security agent, the boarding pass was gone and the app was asking for my name and confirmation number again.

4. Every single time I get the same error message and then it asks would I like to continue as a guest...NO...I WOULD NOT BECAUSE I CANNOT VIEW MY BOOKING! Have tried contacting them as they suggest via Twitter several times.

5. Where to start... My flight has been cancelled twice in a single week and the app is slow, glitchy, and I'm not able to select my seats without getting an error message.

6. I wouldn't want this app to be holding my boarding pass if it's that hard to log in.Absolutely infuriating rubbish.

7. The QR boarding pass was accepted at the travel desk and gates.

8. I know I have my sign in details correct, but all I get is a message saying... "We are unable to process your request.

9. Immediately tried to use the "successful" password to be greeted with "Something is not quite right!" Correct the app!! It is a pity the airline's reputation is put in question by poor IT.

10. I've been trying for a month to log in to check details of an upcoming flight for 6 of us.

11. Please try again later or log in as a guest" Absolutely terrible App... Will now have to uninstall permanently.A very poor app zero stars for password updates.

1. Fix Virgin Atlantic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virgin Atlantic: Restarting the app will resolve most errors.
2. Update the Virgin Atlantic App. Here is how:
   1. On Android goto PlayStore » Search for "Virgin Atlantic" » Open Virgin Atlantic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virgin Atlantic » click "UPDATE".
3. Clear Virgin Atlantic app cache: Clearing cached data will force your app to retrieve the latest data directly from Virgin Atlantic servers.
   1. On Android, goto Settings » Apps » Select "Virgin Atlantic" » click Storage » click "Clear Cache".
4. Check Virgin Atlantic app permissions. If any of these permissions required to use your device's features are disenabled, Virgin Atlantic might not work.
5. Uninstall and reinstall Virgin Atlantic. If nothing else has worked, completely uninstall Virgin Atlantic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virgin Atlantic not working

2. Fix Virgin Atlantic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virgin Atlantic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virgin Atlantic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virgin Atlantic may not be able to connect to the Internet when running in the background.