Contact Rakuten Viber Messenger Customer Service

Why should I report an Issue with Rakuten Viber Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Viber Media S.à r.l. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Edit: To emphasize, regular notifications are fine, but in-app sounds, while inside the app, are totally redundant and impossible to turn off (like/"heart" reaction on message, new message while in the chat, etc...)I have Viber installed on several devices - 2 Windows PCs, Android phone, iPad.

2. Video calls are good on the laptop version as well.I can't use the desktop app it keeps saying it can't send the messages.

3. Idk if it has a bug with the Android 13, but I can use my regular phone call app and everything works fine???Desperate to find an option which will eliminate all the sounds inside application (eg.

4. Send Video tooThe ads are minimal in the desktop version sand almost unnoticeable on the phone.

5. I would be happy to change my rating if you could help me fix the problem and not just send another email.Seriously? I've used this app for years and it seems to be just getting worse.

6. When it does connect, the call quality is horrible! I tried to restart my phone, do a virus scan, uninstall and reinstall the app.

7. WhatsApp works fine under same conditions.Suddenly, my messages aren't being delivered 99% of the time.

8. It fails to deliver some of my messages, to update messages from others in chats, and to update the notification badge with the correct number.

9. But recently the reliability and quality of audio-only calls is getting much worse, not to mention video at all.

10. Video and voice calls are excellent as well both over WiFi and cell data plans.

11. reactions, new message received while browsing the group), without having to mute the phone completely.

1. Fix Rakuten Viber Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rakuten Viber Messenger: Restarting the app will resolve most errors.
2. Update the Rakuten Viber Messenger App. Here is how:
   1. On Android goto PlayStore » Search for "Rakuten Viber Messenger" » Open Rakuten Viber Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rakuten Viber Messenger » click "UPDATE".
3. Clear Rakuten Viber Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Rakuten Viber Messenger servers.
   1. On Android, goto Settings » Apps » Select "Rakuten Viber Messenger" » click Storage » click "Clear Cache".
4. Check Rakuten Viber Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Rakuten Viber Messenger might not work.
5. Uninstall and reinstall Rakuten Viber Messenger. If nothing else has worked, completely uninstall Rakuten Viber Messenger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rakuten Viber Messenger not working

2. Fix Rakuten Viber Messenger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rakuten Viber Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rakuten Viber Messenger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rakuten Viber Messenger may not be able to connect to the Internet when running in the background.