Contact MediaMonkey Pro Customer Service

Why should I report an Issue with MediaMonkey Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ventis Media, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MediaMonkey is the music manager for serious collectors. • Wi-Fi Sync: wirelessly sync your device's library (incl. ratings, play history, volume levels, etc.

2. MediaMonkey Pro acts as a license to unlock these features in the free MediaMonkey app, and removes the 15-day trial limit for individual builds of MediaMonkey Beta.

3. You will need to install MediaMonkey or MediaMonkey Beta first.

4. Thanks for supporting the ongoing development of MediaMonkey!

5. Accept no substitute.

1. If you have a music collection, and you once spent a decade or so slowly building your own personal Hi-Fi system in the years before everything became all-digital..... then THIS is your media player.The sync process is jank incarnate.

2. This just doesn't work as well as it should for a paid product.So about the new UI, while the homescreen tiles are too small and fiddly to use while driving, the new UI works great in landscape mode; all the controlls that used to appear via press & hold now are now appear in the upper right hand corner upon press & hold and the shuffle & repeat controls are much clearer.

3. I have never been able to get the WiFi sync to work, so I have to use a cord.I have been using the paid version of Mediamonkey for many years.

4. # # # Thankfully I already solved the issue of .nomedia files that doesn't seem to be in the docs and the app certainly doesn't let you know that hey, the folder you added to the library cannot be scanned because of those pesky files.Worked for a month or two, but now it crashes when I try to add a podcast to a playlist.

5. Any changes on Android for auto playlists require two syncs to take effect - if the sync works at all.

6. Not as ideal as the old UI, so I dropped a star.It's not as user friendly as itunes, but it is the only android based music app that can handle my 60+ GB library.

7. I just tried to sync 650 songs over, having long ago sync'd my entire library of 60k songs.

8. Automatic playlists only work on the desktop, not on Android.

9. Does not sync ratings from mobile to desktop.

10. Ive been using MediaMonkey since 2014 and this update is giving me reason to change.

11. Now it wants to duplicate my entire library if I sync again.

1. Fix MediaMonkey Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MediaMonkey Pro: Restarting the app will resolve most errors.
2. Update the MediaMonkey Pro App. Here is how:
   1. On Android goto PlayStore » Search for "MediaMonkey Pro" » Open MediaMonkey Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MediaMonkey Pro » click "UPDATE".
3. Clear MediaMonkey Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from MediaMonkey Pro servers.
   1. On Android, goto Settings » Apps » Select "MediaMonkey Pro" » click Storage » click "Clear Cache".
4. Check MediaMonkey Pro app permissions. If any of these permissions required to use your device's features are disenabled, MediaMonkey Pro might not work.
5. Uninstall and reinstall MediaMonkey Pro. If nothing else has worked, completely uninstall MediaMonkey Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MediaMonkey Pro not working

2. Fix MediaMonkey Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MediaMonkey Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MediaMonkey Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MediaMonkey Pro may not be able to connect to the Internet when running in the background.