Contact MediaMonkey Customer Service

Why should I report an Issue with MediaMonkey?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ventis Media, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new UI is too fiddly and cumbersome to use whilst driving (the play action pop-up when pressing and holding on an album, artist, genre, track, etc., was a brilliant way to quickly select and play music and the home screen tiles were the perfect size for quick selection and their independent ordering was amazing).The new version of the MMA app that recently installed itself on my phone is, IMHO, a big step backwards.

2. Now I have to select an album > ... button > play last Edit 2: Thank you! If you restore that feature and make it a little bit more difficult to accidentally scroll sideways on certain pages (e.g., artist list) I will restore 5 stars.

3. There is not a single benefit to the user with the most recent update.I have to degrade my rate review because the new version (Android app.) ruins my years of great experience with this player.

4. Say you click on the 'Genres' tab - Along the top, you can see 'albums', 'artists',and 'tracks', but notably cannot add the integral 'Album Artist' option as sub menus.

5. Also I miss the hold track pop up menu!This recent update has made Mediamonkey a chore to use while driving.

6. This almost has me wanting to go back to RocketPlayer because I drive for work and need Android Auto, considering it's illegal to mess with my phone while driving.Utter garbage.

7. When holding a track down you used to be presented with options such as play now, play next, play last and search at the bottom of screen.

8. Why the "Rate star bar" have to be placed over the album art and in this way block the bottom view of the album picture? It is totally not necessary to have this rate option always on top (or at all).

9. Ventis, please give us the old version back!Recent update removed functionality and overall made the app worse.

10. It looks like "America's Got Talent".Unfortunately have to update my review, I originally gave the new update 5 stars for the changes they made to the UI and general functionality of the app.

11. Edit: specifically I used to be able to select an album and add it to the end of my "now playing" queue with a single button press.

1. Fix MediaMonkey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MediaMonkey: Restarting the app will resolve most errors.
2. Update the MediaMonkey App. Here is how:
   1. On Android goto PlayStore » Search for "MediaMonkey" » Open MediaMonkey » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MediaMonkey » click "UPDATE".
3. Clear MediaMonkey app cache: Clearing cached data will force your app to retrieve the latest data directly from MediaMonkey servers.
   1. On Android, goto Settings » Apps » Select "MediaMonkey" » click Storage » click "Clear Cache".
4. Check MediaMonkey app permissions. If any of these permissions required to use your device's features are disenabled, MediaMonkey might not work.
5. Uninstall and reinstall MediaMonkey. If nothing else has worked, completely uninstall MediaMonkey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MediaMonkey not working

2. Fix MediaMonkey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MediaMonkey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MediaMonkey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MediaMonkey may not be able to connect to the Internet when running in the background.