Contact VELUX ACTIVE with NETATMO Customer Service

Why should I report an Issue with VELUX ACTIVE with NETATMO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VELUX A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The solution includes a gateway to ensure the Wi-FI connection, a departure switch and an indoor climate control.

2. You can remotely monitor and control your home’s indoor climate with key indexes for temperature, humidity and air quality, and receive alerts on your Smartphone when automatic regulation is on-going.

3. VELUX ACTIVE with NETATMO is the first smart automated control of electric roof windows, blinds and shutters.

4. The Indoor Climate Control pack is a starter pack with a gateway, a departure switch and an indoor climate control.

5. Whenever you want, wherever you are, you can use the App or voice control to open and close your VELUX INTEGRA roof windows, blinds and shutters.

6. Pressing the remote activates a preset departure sequence, closing all the smart roof windows throughout your home and activating the secured ventilation mode.

7. This smart home solution provides you a healthier indoor climate and more comfort.

8. Smart sensors measure the temperature, humidity and air quality to automatically open or close your roofs windows, blinds and shutters.

9. The solution ensures healthier indoor climate while saving energy.

10. It is compatible with motorised VELUX INTEGRA roof windows including ones that have already been installed.

11. Placed at the front door, the wireless departure remote adds a layer of convenience to leaving the house.

1. It also has a few Quick actions like "good morning", and "good night", to open all the roller shutters and blinds with the press of a button, or closing all rollers/blinds and windows at once.

2. I'm able to control my skylight blinds with this, and set schedules for the automatic opening and closing based on day, time, and temperature.

3. Furthermore, in this process, the "security key" to my Velux Remote Control would change and I would have to manually reset the skylights (no easy task).

4. The app overall just seems unstable and not that useful.Just WOW+++++ Linked all my 4x Velux skylight windows/solar blackout blinds DSL MK06 and DSL M04.

5. Now, out of the blue, the blinds work but only one skylight works, and the one that decides to work seems to change every day or so.

6. Extremely easy to setup, synchronised easily with my basic controller BG-RC011-02, paired 1x basic controller with all 4x blinds, opening all 4x of them at the same time.

7. What I am missing is the possibility to define your own quick actions, like "open windows 1,2 and 4 while leaving the shutters closed"; or " Open south facing windows".

8. Moving the base station more in the middle of the house fixed the issue.First, I have a Pixel 3 with Android 10 and I could not get the gateway to connect to the WiFi network.

9. That said, once you fight your way through, it works.2 stars because it worked when I set it up with 2 skylights and 2 blinds.

10. We got new skylights with blinds and I have tried all weekend to get this app to work.

11. I simply bought Active system so I could open and close from my phone because the physical remotes are big and ugly; I just didn't want them on display in my house.

1. Fix VELUX ACTIVE with NETATMO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VELUX ACTIVE with NETATMO: Restarting the app will resolve most errors.
2. Update the VELUX ACTIVE with NETATMO App. Here is how:
   1. On Android goto PlayStore » Search for "VELUX ACTIVE with NETATMO" » Open VELUX ACTIVE with NETATMO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VELUX ACTIVE with NETATMO » click "UPDATE".
3. Clear VELUX ACTIVE with NETATMO app cache: Clearing cached data will force your app to retrieve the latest data directly from VELUX ACTIVE with NETATMO servers.
   1. On Android, goto Settings » Apps » Select "VELUX ACTIVE with NETATMO" » click Storage » click "Clear Cache".
4. Check VELUX ACTIVE with NETATMO app permissions. If any of these permissions required to use your device's features are disenabled, VELUX ACTIVE with NETATMO might not work.
5. Uninstall and reinstall VELUX ACTIVE with NETATMO. If nothing else has worked, completely uninstall VELUX ACTIVE with NETATMO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VELUX ACTIVE with NETATMO not working

2. Fix VELUX ACTIVE with NETATMO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VELUX ACTIVE with NETATMO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VELUX ACTIVE with NETATMO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VELUX ACTIVE with NETATMO may not be able to connect to the Internet when running in the background.