Published by VELUX A/S on Mar 7, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data VELUX ACTIVE with NETATMO collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view Wi-Fi connections
  4. view network connections
  5. change network connectivity
  6. allow Wi-Fi Multicast reception
  7. connect and disconnect from Wi-Fi
  8. full network access
  9. control vibration
  10. prevent device from sleeping
  11. modify system settings
  12. receive data from Internet


1. Delete VELUX ACTIVE with NETATMO Account through Email

There are 2 methods to get your data (and account) deleted by VELUX ACTIVE with NETATMO:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete VELUX ACTIVE with NETATMO account remove VELUX ACTIVE with NETATMO account


Now you understand what the Law says, Send your Request directly to VELUX ACTIVE with NETATMO using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get VELUX ACTIVE with NETATMO to delete your account/data:


  1. To delete your VELUX ACTIVE with NETATMO account, contact VELUX ACTIVE with NETATMO via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify VELUX ACTIVE with NETATMO of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to active-support@redacted... Login to see email.



2. How to Delete VELUX ACTIVE with NETATMO on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete VELUX ACTIVE with NETATMO".


3. Delete VELUX ACTIVE with NETATMO on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "VELUX ACTIVE with NETATMO" and Click "Uninstall".



12 details about VELUX ACTIVE with NETATMO app

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1. The solution includes a gateway to ensure the Wi-FI connection, a departure switch and an indoor climate control.

2. You can remotely monitor and control your home’s indoor climate with key indexes for temperature, humidity and air quality, and receive alerts on your Smartphone when automatic regulation is on-going.

3. VELUX ACTIVE with NETATMO is the first smart automated control of electric roof windows, blinds and shutters.

4. The Indoor Climate Control pack is a starter pack with a gateway, a departure switch and an indoor climate control.

5. You can also purchase additional departure switch and indoor climate control, in order to extend your installation.

6. Whenever you want, wherever you are, you can use the App or voice control to open and close your VELUX INTEGRA roof windows, blinds and shutters.

7. Pressing the remote activates a preset departure sequence, closing all the smart roof windows throughout your home and activating the secured ventilation mode.

8. This smart home solution provides you a healthier indoor climate and more comfort.

9. Smart sensors measure the temperature, humidity and air quality to automatically open or close your roofs windows, blinds and shutters.

10. The solution ensures healthier indoor climate while saving energy.

11. It is compatible with motorised VELUX INTEGRA roof windows including ones that have already been installed.

Liked VELUX ACTIVE with NETATMO? you may also like other Lifestyle apps like Mary Kay® Interactive Catalog​; Tractive GPS for Cats & Dogs; Netatmo Energy; Wisdom Within Oracle Cards;

Reported Deleting Issues

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