Contact US Customer Service

Why should I report an Issue with US Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of US Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. US Mobile is America’s #1 Super Carrier, offering you the flexibility to use and switch between all three major US networks anytime.

2. Whether you need a plan for yourself or your entire family, we’ve got you covered with plans that cover every need.

3. Our app is your all-in-one dashboard for activation, management, and more.

4. Welcome to a new era in wireless.

5. Plus, enjoy a FREE 30-day trial to experience it all across all of our networks!

1. Update: now chat doesn't work at all! Customer service is actually pretty good although it was a complete pain to port my phone numbers over because of missing information.

2. Us mobile should start over from scratch!!!!! I've had service 2 weeks and app still says it's activating.Great phone service! You can adjust your usage each month and there are no contracts.

3. I just can't express how awesome the app and the service has been the last 5 or 6 months I've had it!Overall: Support is always helpful, Verizon-level service is great, the app/site functionality sucks.

4. I'm looking at other providers who can provide a cost-effective phone service without constantly trying to trick me.If I could give zero stars I would.

5. The phone service is decent and the data is horrible.

6. Trying to add my second line to a pool was a long, drawn-out process that should have been automatic, but wasn't.Latest big update makes things more cluttered & tries harder to trick you into auto-billing.

7. Activate a new account and the apps still doesn't recognize service is already setup.

8. I constantly have issues with connecting to calls over mobile data (Messenger, Google Voice) to where it's frustrating.

9. The app can be a little buggy at times, but if you update info through a web browser, everything is smooth.I absolutely loooove US Mobile as a service.

10. There doesn't appear to be anywhere to manage data usage, such as the 10GB limit for tethering.

11. US Mobile as a provider is fantastic and I'm glad to be a part of it! The app needs work.I pay almost half what I did with Verizon and get 90% of the experience.

1. Fix US Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart US: Restarting the app will resolve most errors.
2. Update the US App. Here is how:
   1. On Android goto PlayStore » Search for "US" » Open US Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for US » click "UPDATE".
3. Clear US Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from US servers.
   1. On Android, goto Settings » Apps » Select "US Mobile" » click Storage » click "Clear Cache".
4. Check US app permissions. If any of these permissions required to use your device's features are disenabled, US might not work.
5. Uninstall and reinstall US. If nothing else has worked, completely uninstall US then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing US not working

2. Fix US Server issues & Internet Connection

1. Check network connection: An unstable Internet will make US be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to US not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, US may not be able to connect to the Internet when running in the background.