Published by Haymarket Media on Oct 17, 2022

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Why should I report an Issue with myCME?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Haymarket Media to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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myCME Customer Insights

1. great to track my CME hours and set a goalThis app allows me to learn and keep track of my continuing education experiences.A quick and very easy way to obtain free CMEs for health care professionals.Great way to quickly and easily fulfill your CME's for P.A.'s!Ready to use.

2. But all in all, great job guyshow to download the cme credited certificates? when i click the envelop button on the side ut shows certificate sent to your email.

3. But there is no option to download our completed Certificates neither do we receive the certificate per email even though it says so.

4. When I pause, I have to re sign in, search for the presentation, click a few times and sometimes advance the presentation to where I left off.

5. Otherwise I love the informationVery easy to use, contents appropriate, thoroughly reseached and very comprehensive.

6. but then i have not received any email of the certificate.

7. please helpreally user friendly and easy to use.

8. Courses are current and relevant to my practice.I have learned alot on this app.

9. The info is great.

10. It provides a very accessible resource for personal development.

11. I recommend my medical colleagues to check it out for themselves.The app is good.

Steps to Troubleshoot & Fix myCME Issues

1. Fix myCME Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart myCME: Restarting the app will resolve most errors.
  2. Update the myCME App. Here is how:
    1. On Android goto PlayStore » Search for "myCME" » Open myCME » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCME » click "UPDATE".
  3. Clear myCME app cache: Clearing cached data will force your app to retrieve the latest data directly from myCME servers.
    1. On Android, goto Settings » Apps » Select "myCME" » click Storage » click "Clear Cache".
  4. Check myCME app permissions. If any of these permissions required to use your device's features are disenabled, myCME might not work.
  5. Uninstall and reinstall myCME. If nothing else has worked, completely uninstall myCME then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing myCME not working

2. Fix myCME Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make myCME be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to myCME not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, myCME may not be able to connect to the Internet when running in the background.

Reported Issues