Contact CleanPay Customer Service

I am trying reset my password I forgot and the reset email is not getting to my email account. I double check spelling errors, I tried making a new account (it won't let me as I only have one phone number.) I have received Washboard emails before and do not understand what the problem is now. I cannot remember my password from last ski season and now can't wash my clothes please reply soon.

I'm trying to resign into my account that I used from Nov 2023 - April 2024. I cannot get into my account and cannot get an email for a password reset. Can you help restart my app or delete my account completely so that I can start over?

I've tried adding funds twice and my balance went from $1.25 to $0.00.
I've uninstalled the app and reset my phone twice. Still $0.00
How can I fix it?

The new APP does not recognize my email address of joycesmith2@redacted This is the only email address ever used

Hello! I just tried to add funds to my card (which I've been using for several months now) and it says "24: Invalid Expiration Date"
Can you tell me what that means and how to resolve the issue?
Best, Mark

I need to change the email address on my account. My correct email address is Katelyn231@redacted. I accidentally swapped the 1 for a 2 when I created my account. Could please correct this?

I’m not requesting to close my account, nor do I have a general complaint nor requesting “Delete”. When someone opens up your customer support line and wants to tell you have a kick ass you guys are doing… I think it’s pretty crappy but that’s not one of my choices.Okay there: I made up a complaint. Last summer I opened an account while I was visiting a sick friend with a failing liver. Outside of her handicap apartment is a little laundry mat attached to the apartment managers office. I let Laura use my account and I keep it full for her. Today I opened up my account because I think she’s down to $11… I wanted to write you and ask you can you make that “under $20”?
And today when I opened my account it went to a new page and it doesn’t allow me to see how much she has, to see if I can add more money for her. The new box that’s requiring me to say the room ID machine ID. I did the laundry while I was there you gotta use the app too often. Can you go back to the screen that opened up to my main page so I could click on the amount of money and add? I don’t wanna have a problem using you and you’re the only ones near my handicap friend. Just coming up Summer she’s having a liver transplant, or at least waiting in Oklahoma City where I will join her and be her caregiver for 24 months. I really don’t want a problem with CleanPay
It’s been working SMOOTHLY for a year. Why go fixing things that aren’t broken when they’re perfected from the start!? You guys are great company can you give this note/email to your IT guy so that he can make the proper adjustment. At least for me… And if you’re gonna do something nice for me might as well do it for everybody. Not everybody that has an account with you is physically doing the laundry. Sometimes, a caregiver, on the other end is doing it. I thank you for acknowledging and adjusting my heartfelt letter. You guys really are a good company. Please don’t change my ability TO PAY an account.. In My NAME for a friend in Oklahoma. I NEED My Front screen
To Have Balance & One click to “ADD Funds” available. I am in North Carolina I don’t know codes and machines that are open for her over there? And her neighbor does her laundry half the time.
Your new screen with somebody bored… Thought they just change it. It was perfect. Please go back to where I can pay and add to my account so that I never have a problem do you know how many people are helping handicap persons this way? There’s whole apartment complexes with just handicap people in there. And some are low income housing with a handicapped section. And I would like to help another tenant in that building but I cannot have a problem with you guys you need to allow me to put a little old man in Vivian Wisconsin who can’t afford to wash his clothes I’m a caregiver. I travel to US taking care of people who want me to be next to their dying father or been sitting with a friend who had a liver transplant I cannot afford to have problems with of all things… The laundry room 20 feet from my friends back door.
If you need me you can call if you’d like 919-799-3405

I have moved out and will like a refund of my money in cleanpay mobile. I tried submitting this request on the app but it wouldn't/t go through.

I submitted a refund request weeks ago, but it still hasn't gone through. The app wasn't picking up on the machines near me, so I couldn't use it to pay for my laundry. Give me my money back. I need it.

The app can’t verify my phone number. Says it will send me a code but I never get it

I need to update my emailaddress from rkkulzer5914@redacted to rkulzer59@redacted

my name is robert kulzer . I am having trouble with my cleanpay account , have not been able to use my account for a while. i would delete my account and start over if thats possible?

I have a serious complaint but not with you guys! Our owner bought speed queen quantum machines but they don't address any 3rd party pay services. I am not sure how to set your Clean pay app up on these machines so that they read the machines so that I the tenants can use the app for the machines. Please help!

Forgot password on your app. Requested 2x to send to the above email and it's not. Can't us it now. Android phone.

I think you guys updated the app. I try to reset my password but do not get the email from you to reset. I have a bit of money on the app. I don’t want to register again and lose my money. I have tried on several different occasions.

Hello,
I was using CleanPayMobile in a prior complex and now I am at my sisters complex and understand that I need to get registered under this wifi since my prior complex used a different wifi for their laundry machines. What I did was delete my previous account so that I could set up a new account to use at my sisters place. When I deleted it and tried to register under this wifi, it is not letting me register because it is stating that my phone number is already registered, but I deleted my other account already. Please let me know what to do so I can resolve this issue with the app, so I can easily do my laundry. Thank you.

I got signed out of the app. My password wasn't working. Have attempted to recover several times. Have received zero emails from you guys for the recovery. I have checked my folders several times. I now have laundry with detergent all over them. No way to start the machine or recover my account. Or create another account because my phone number is attached to the original account. Slow clap for you guys. Your service is top tier.

I want to cancel an order I’m paying for as I haven’t got it

I’m dealing with Leo Vegas, and they have sent me to contact you guys for proof of payment. I made a $40 e-transfer it was successful but i haven’t received my funds.

When I tried to start the app on the first page where it says Start “locating your laundry room” it says can’t identify server even though I have Bluetooth on and it’s showing I have service. Others in my building say theirs works. Please help?

Having retrieving my password

Hi, I am trying to do laundry at the building I live in (509 East 87th Street). We use Clean Mobile Pay, but when I try registering, I never receive the confirmation code I am supposed to receive by phone. I have tried with 2 different numbers, and it doesn't work with any. What can I do in this case? I really super appreciate the help and its important for me to do the laundry asap, thank u so much

Hello, this is my second time with the app not being able to refill my account. I have a registered card on the app but when I go to refill my account says “no card registered” and “refill failed - forbidden”. Can you fix this?

it will no allow me to refill my account keeps saying http:forbidden , i try signing out changing passwords and even try different credit cards , i also tru creating a new account but my phone is already registered Thank you.

Won't take any of my credit cards

My debit card is on file, always has been. When I go to refill account it says “card not registered”. But when I go to “edit my card” it says it’s registered and wants me to re-enter it. It won’t let me add another card because when I do it says error code and it wasn’t registered right. Basically it says my card is on file but it’s not registered when I go to refill my account.

It’s really bad 4 working washers for 1,000 residents I have called numerous times about maintenance and used the app to report service and we get nothing. It’s been a month know contactact me ASAP 5754998458 or my lawyer will

I reside in a condo building at 927 N. Kings Road, West Hollywood CA 90069. When we were given the NEW replacement cards a while back, I was told that there was a balance on All of them; But when I went to use mine today for the first time, a balance of $0 was indicated, causing me to use my credit card to remedy the situation. What's up?

I reside in a condo building at 927 N. Kings Road, West Hollywood CA 90069. When we were given the NEW replacement cards a while back, I was told that there was a balance on All of them; But when I went to use mine today for the first time, a balance of $0 was indicated, causing me to use my credit card to remedy the situation. What's up?

I can’t load any funds on the app

The Clean Pay Mobile app fails to open/load on my android phone. I've tried hard reboots along with uninstalling and reinstalling the app, and I still cannot get the app to open. Please advise.

Mobile registration code is not working and says location not found. Code is NLE0005 for Belle Water Apartments in Gallatin, TN

Your clean pay app registration is not allowing me to register my e-mail and password to get my qr code and payment for my laundry. When I pressed submit the message said location not verified and it kept blocking my registration with the not verified message bar

I did two loads of laundry and they came out with dirt on them I could physically see dirt and grime left on the clothes. Could I be refunded the money or have it put back on my account?

I cannot do my laundry because I forgot my password and when I forgot a reset the email never arrives in my mailbox. Since it is attached to my phone, I cannot create a new login. My husband is having the exact same issue.

your stupid app doesn't allow me to create an account without adding a phone number which is already linked to another account whcih i no longer have access to that email. Fix your stupid ass app and allow me to do my damn laundry.

I got overcharged I used 2 washers and 2 dryers totaling 6.50 but got charged 12 dollars all together I would like a refund

I have been trying to get into the app to do my laundry and it wouldn't let me log in. I tried to reset my password and I never got any emails. I finally let me make a username and let me usse my email address which is the same when I did it the first time. Hopefully it works from here on out. Just wanted you to be aware.

I need to request a refund to the credit card on file but was not able to.

Hi, Can you please tell me about Smartphone registration code at 2515 Chicago St. SD 92110? There is no info in our laundry room, and my apt manager doesn't know it. She pays by coin instead. Thank you.

I just put $30 on my acct not realizing that the laundry room we've used in the past changed apps. I Uninstaller and reinstalled the app and nothing works because it's a different app. How can I get my money back?

I am trying to setup with the cleanpay mobile app for laundry but can not find the src that it is requesting. So, our laundry room is useless for me at this time. 4085 N. Fruit Ave. Fresno, CA 93705. Please help.

I am trying to establish an account on the mobile app (Apple). When I register, the app does not send me a 4-digit code. I have attempted this several times today. No success. My building number is FPL0069 (Malibu East) What should I do?

Yeah I need a code so I can finally do my laundry since it's been 2 months since I did any laundry it's not sending any codes to our cell phones so we were told to contact you I need a code ASAP

Hello, I installed the app, and under the My Account page entered my laundry card and the 3-digit code. I am not seeing the laundry card balance on my account. Does the laundry card balance show up on the app, or is it completely separate account? Thanks.

a laundry service closed on weekend? whatever. my names james wooters i live in parkside east apartments 3560 e douglas ave des moines,iowa 50317. like every other time i do laundry clean pay mobile wont let me log on phone is 515-218-4853
jimmy

My app has told me for the past 2 weeks that it cannot Update my balance due to a connection issue and I have 15 dollars on the account that I'm un able to use

I’m not sure why but my phone number is showing registered, but I have not been registered until today in order to lodge this complaint. Can you release my phone number so I can register against my email. My phone number is 706-726-9403. Please feel free to call or text me at this number to confirm. Thank you

I am a senior citizen, and it's very hard for me to get my heavy clothes to the laundry. It's a real problem when the app does not work.

App isn't working correctly. Says I don't have internet connection but I do. Happened to another guy here, too.

Won’t let me get into app Bc says phone number is already used, can’t start washer

Please I use clean pay app. But my email and password not working.

Morning,yes last night did sme laundry,and the first load I put to dry on dryer#09 took $ from app but dryer didn't start and was askn to put another $1.50 that I didn't cuz had to budget my $ I put into app which was $10. I just move to dryer #07,dried clothes but knew had to put another $1.50.
I would just like the $1.50 refund to my mobile account. But on that note when I was submitting refund it read awaiting refund of $20 submitted a while back. Didn't get that refund yet. Can you please fix this issue It be appreciated. Thank you for your help and consideration.

My refund has yet to be sent. It’s been 2 weeks

App not working out of nowhere worked three times then bot working telling me my phone number was already used

I forget my password, but when I click the forgot password button there was no link send to my email. I have still balance on the account.

Hi there, my card stopped working. I still have a lot of money in it too. What could we do about that.