Published by Treasury Wine Estates

Report an issue with Living Wine Labels.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Living Wine Labels?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Treasury Wine Estates to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Living Wine Labels image 1 contact Living Wine Labels image 2

About Living Wine Labels

1. Listen to history’s most interesting Rogues and Rebels share their stories behind the 19 Crimes, hear from the Doggfather himself, Snoop Dogg, and interact with John Boyle O’Reilly and the Warden.

2. Meet the Living Wine Labels app and watch as your favorite wines come to life through Augmented Reality.

3. Create your own Curly Tales and watch curly movies in the Squealing Pig cinema.

4. Explore the Barossa Valley and see why Wolf Blass is one of Australia’s most awarded winery.

5. Create your very own Lindeman’s artwork and share it with your friends and family.

6. Learn how to be a Gentleman with tips from Dr. Henry Lindeman.

7. Meet the Beringer Bros and fill in to be their personal photographer.

Living Wine Labels Customer Insights

1. Samsung 10+, Android 11, System Update 26.This used to be a really impressive app, but now I've tried installing on Android and iOS, in both instances after several installations the app just plays the Living Wine Labels animation over and over, and if you leave it eventually it says "Connection Error There was an issue connecting to the internet.

2. Shouldn't he tell them what happens to inmates who fail to obey the rules and the types of punishments? I hope the app developers get the bugs worked out and work on the story telling each character because this is a good premise and they could do so much more with it.

3. Actually, this app didn't work when my friend tried to show this to me a couple of months ago; but it worked on another friend's phone.

4. What bothers me is that for every single time except for the very first, the app crashes out about 1-2 seconds into the video, making it completely unusable.It would be awesome if it'd actually work.

5. Fix the crashes - maybe allow a crash report to be sent in the next update?It's great, when it decides to actually work.

6. Luckily the wine wasn't a waste... And that other reviewer was right, it would be nice if they gave a bit more information.Worked great, then stopped.

7. When I finally got back to rescan the label it started to work but again closed mid story.

8. I work in a store that sells wine and like to show the app to customers, but we get very poor cell service there.

9. Now, just like everyone else with an Android, you download the experience (I used it on several different bottles of 19 Crimes wine), it plays for 2 seconds, then the app just closes.

10. However, when I first tried the app a couple months ago it worked great.

11. 11/27 new Pixel 5, app still brokenApp worked great...once. I understand and don't mind the extended download.

Steps to Troubleshoot & Fix Living Wine Labels Issues

1. Fix Living Wine Labels Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Living Wine Labels: Restarting the app will resolve most errors.
  2. Update the Living Wine Labels App. Here is how:
    1. On Android goto PlayStore » Search for "Living Wine Labels" » Open Living Wine Labels » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Living Wine Labels » click "UPDATE".
  3. Clear Living Wine Labels app cache: Clearing cached data will force your app to retrieve the latest data directly from Living Wine Labels servers.
    1. On Android, goto Settings » Apps » Select "Living Wine Labels" » click Storage » click "Clear Cache".
  4. Check Living Wine Labels app permissions. If any of these permissions required to use your device's features are disenabled, Living Wine Labels might not work.
  5. Uninstall and reinstall Living Wine Labels. If nothing else has worked, completely uninstall Living Wine Labels then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Living Wine Labels not working


2. Fix Living Wine Labels Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Living Wine Labels be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Living Wine Labels not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Living Wine Labels may not be able to connect to the Internet when running in the background.

Reported Issues