Contact Hello Vino Customer Service

Why should I report an Issue with Hello Vino: Wine Assistant?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hello Vino to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ability to scan wine labels to search a flavor profile when the bottle has no description and even save my favorites to the app for future reference is helpful.Great appThe prior version was awesome, but the new version with the updated UI needs some work.

2. I want to know where these wines are from, which is hugely important in my decision making process.Pay to scan.Great app! As someone just getting into wines, I have found this app useful in identifying wines I enjoy.

3. I am someone who enjoys all wines and will not drift to 9ne or the other.On first glance it seems like a nicely thought out app, but I do not find it useful.

4. However the phone version doesn't give enough real estate to your personal wine list.

5. Overall not a huge deal but it would be nice if it worked, especially for special edition Civil War labels from local Virginia wineries.Overall its a decent wine app.

6. I can also scan wines on Vivino for free so why would I use this.I just downloaded this app and am disappointed that I have to choose either a red or white as my preference.

7. I'll stick with Vivino for keeping track of my wines and wishlist and just use Google for pairing ideas.

8. Please bring back the functionality.I like the app to keep track of my own preferences, but I'm not able to load pictures that I took from my camera, and pictures that I previously took and uploaded are no longer showing.

9. It's weird because in the tablet version out doesn't allow vertical.

10. Also the phone version doesn't allow rotation horizontally.

11. I have over 300 wines entered and now I have duplicates, can't sort, can't search.

1. Fix Hello Vino Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hello Vino: Restarting the app will resolve most errors.
2. Update the Hello Vino App. Here is how:
   1. On Android goto PlayStore » Search for "Hello Vino" » Open Hello Vino: Wine Assistant » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hello Vino » click "UPDATE".
3. Clear Hello Vino: Wine Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from Hello Vino servers.
   1. On Android, goto Settings » Apps » Select "Hello Vino: Wine Assistant" » click Storage » click "Clear Cache".
4. Check Hello Vino app permissions. If any of these permissions required to use your device's features are disenabled, Hello Vino might not work.
5. Uninstall and reinstall Hello Vino. If nothing else has worked, completely uninstall Hello Vino then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hello Vino not working

2. Fix Hello Vino Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hello Vino be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hello Vino not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hello Vino may not be able to connect to the Internet when running in the background.