Published by TransferWise on Nov 11, 2024

contact Wise Chat with our AI-based Wise Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Wise?



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Why chat with our AI Wise Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Wise.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Been many times I've had to jump through some SERIOUS hoops because it just decided to take a LOT longer to transfer, for no apparent reason, and with no reliable indication of how long its going to take.Easy to use, their UI is simple and making transfer in domestic / International are also easy.

2. Update: it gets even worse! I now cannot add the money to pay for a transfer because the app gets stuck in a loop!When Wise works it's great.

3. A bit confusing with the US side: wire transfer requires a separate transfer which costs an unspecified amount of money and requires external action.

4. Also transfers show in the primary window just 'Wire transfer' as an option, even though both are subsequently possible.

5. Gets you to transfer money into an account and charges a fee.

6. Not very confident about using it to send money to anyone.I ended up paying over $4 in fees because the option for scheduling was hard to find.

7. I pressed on the X button at the top and then it told me the transfer has been cancelled.

8. Once a transfer is set up with manual bank payment, there is no visible way to exit that page.

9. You pretty much have to initiate your transfer and cross your fingers hoping it will transfer in the 13 minutes it claims.

10. Otherwise, it is a pretty easy service with what seems to be competitive fees.Works... most of the time.

11. Was really frustrated to pay fees because the option to not pay them was hidden and I didn't find it until later.Has always been the cheapest option for me UDS or GBP into EUR and back.

Steps to Troubleshoot & Fix Wise Issues

1. Fix Wise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wise: Restarting the app will resolve most errors.
  2. Update the Wise App. Here is how:
    1. On Android goto PlayStore » Search for "Wise" » Open Wise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wise » click "UPDATE".
  3. Clear Wise app cache: Clearing cached data will force your app to retrieve the latest data directly from Wise servers.
    1. On Android, goto Settings » Apps » Select "Wise" » click Storage » click "Clear Cache".
  4. Check Wise app permissions. If any of these permissions required to use your device's features are disenabled, Wise might not work.
  5. Uninstall and reinstall Wise. If nothing else has worked, completely uninstall Wise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wise not working


2. Fix Wise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wise may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!