Contact Wise Customer Service

Why should I report an Issue with Wise?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TransferWise to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Wise account is built to save you money round the world. 170 countries. 50+ currencies. One account. All in one place.

2. Wise is regulated by the FCA in the UK, and other authorities globally. Check out wise. com for our full coverage and product availability.

3. Join 16+ million people moving and saving money internationally. - Always pay in the local currency.

4. So you can send, spend, and receive money simply, with high speeds and low fees.

5. Going somewhere?

1. Been many times I've had to jump through some SERIOUS hoops because it just decided to take a LOT longer to transfer, for no apparent reason, and with no reliable indication of how long its going to take.Easy to use, their UI is simple and making transfer in domestic / International are also easy.

2. Update: it gets even worse! I now cannot add the money to pay for a transfer because the app gets stuck in a loop!When Wise works it's great.

3. A bit confusing with the US side: wire transfer requires a separate transfer which costs an unspecified amount of money and requires external action.

4. Also transfers show in the primary window just 'Wire transfer' as an option, even though both are subsequently possible.

5. Gets you to transfer money into an account and charges a fee.

6. Not very confident about using it to send money to anyone.I ended up paying over $4 in fees because the option for scheduling was hard to find.

7. I pressed on the X button at the top and then it told me the transfer has been cancelled.

8. Once a transfer is set up with manual bank payment, there is no visible way to exit that page.

9. You pretty much have to initiate your transfer and cross your fingers hoping it will transfer in the 13 minutes it claims.

10. Otherwise, it is a pretty easy service with what seems to be competitive fees.Works... most of the time.

11. Was really frustrated to pay fees because the option to not pay them was hidden and I didn't find it until later.Has always been the cheapest option for me UDS or GBP into EUR and back.

1. Fix Wise Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wise: Restarting the app will resolve most errors.
2. Update the Wise App. Here is how:
   1. On Android goto PlayStore » Search for "Wise" » Open Wise » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wise » click "UPDATE".
3. Clear Wise app cache: Clearing cached data will force your app to retrieve the latest data directly from Wise servers.
   1. On Android, goto Settings » Apps » Select "Wise" » click Storage » click "Clear Cache".
4. Check Wise app permissions. If any of these permissions required to use your device's features are disenabled, Wise might not work.
5. Uninstall and reinstall Wise. If nothing else has worked, completely uninstall Wise then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wise not working

2. Fix Wise Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wise not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wise may not be able to connect to the Internet when running in the background.