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1. I have bluetooth turned on on my phone (Samsung S8) always but I am constantly having to manually re-sync my watch to my phone, usually daily, in order to get texts on my phone and sync data.

2. The frustration with connecting watch and phone has grown weekly; don't think the watch has ever connected immediately and often now I need to turn the phone off/on two or three times to prompt the sync.

3. It seems to be most successful if I stare at it the whole time and keep touching my phone to prevent the screen from turning off, which is less than an ideal experience.I like the features of the app like keeping track of mileage, splits, and maps but an area that needs much improvement is the bluetooth pairing/syncing.

4. It will sync, but requires a phone restart to sync with the watch, and a 2nd restart to sync with the cloud (and does not show activity til then).

5. I'll keep tinkering with it, but if I have to connect to a computer each time to log ola run on my STRAVA profile, I'll soon be switching watches and fitness apps.The activities list and stats given and everything to do with storing my data is great.

6. Been using the phone app to track runs and sync with strava.

7. Shane, as the watches are actually very goodI've used a TomTom watch for many years ; gone through three different versions.

8. BUT it has a really hard time syncing with my watch using my phone.

9. At this point my watch is 'full' and I can't download = no usable watch + no usable app.Think the app would be a be star if you could manually add a run or workout in case you forgot to charge device.

10. The app constantly crashes and freezes, and will not allow me to connect to either watch, or even send a message to the support team.

11. In my opinion it should do this automatically whenever it is nearby to my phone, with the bluetooth turned on.I live my tom tom! It offers everything a casual user could need.

1. Fix TomTom Sports Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TomTom Sports: Restarting the app will resolve most errors.
2. Update the TomTom Sports App. Here is how:
   1. On Android goto PlayStore » Search for "TomTom Sports" » Open TomTom Sports » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TomTom Sports » click "UPDATE".
3. Clear TomTom Sports app cache: Clearing cached data will force your app to retrieve the latest data directly from TomTom Sports servers.
   1. On Android, goto Settings » Apps » Select "TomTom Sports" » click Storage » click "Clear Cache".
4. Check TomTom Sports app permissions. If any of these permissions required to use your device's features are disenabled, TomTom Sports might not work.
5. Uninstall and reinstall TomTom Sports. If nothing else has worked, completely uninstall TomTom Sports then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TomTom Sports not working

2. Fix TomTom Sports Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TomTom Sports be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TomTom Sports not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TomTom Sports may not be able to connect to the Internet when running in the background.