Contact Local Customer Service

Why should I report an Issue with Local by Toast?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Toast, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Toast Takeout is now called Local by Toast.

2. Customize your order, pay in seconds, and pick it up in-store.

3. Order ahead at your favorite restaurants.

4. Local by Toast is your VIP access to the best food.

1. I like Toast as a platform for ordering food but the app serves zero purpose, just use the website.The Fort Knox of take out apps! Why make users jump through so many security hoops to order a sandwich?! Stupid app never remembers me on my own phone and makes me log in every time.

2. It also does not seem to be able to handle phone numbers linked to different email addresses (I had to change my email address and the seems to have confused the app which insists on linking to accounts based on a phone number.More often than not, will Not complete the transaction, saying card information is invalid or declined.

3. Irritating having to drive to restaurant when I was planning on staying in.When attempting to place my first order, I got an error about "Missing Customer Information".

4. I would be fine if it offered to clear the cart, but allowed me to decline.Everybody and their mother wants to get into the food delivery business, they just can't do it as well as the other apps.

5. I wonder every time whether it will complete my order, and it fails far too often.I wish restaurants would pick a better app.

6. It's also difficult to tell once the order has been placed whether or not the order is delivery or pickup.

7. One thing drives me nuts, though - if you reorder, or change pickup time, it clears out anything in your cart.

8. It's nice that they have the "reorder" function, but if O got delivery last time it should default to pickup.

9. Lack of mitigation instructions aside, I eventually figured out that my name and phone number had not been retrieved properly when I signed into the app (I have an account that I have successfully used in the browser interface before).

10. First it switched my order to pickup even though I was on the delivery tab.

11. But if you go to the website, like if the app isn't working that day, it will show my address correctly, but whenever you click on it it will show that address as Morgantown, West Virginia.

1. Fix Local Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Local: Restarting the app will resolve most errors.
2. Update the Local App. Here is how:
   1. On Android goto PlayStore » Search for "Local" » Open Local by Toast » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Local » click "UPDATE".
3. Clear Local by Toast app cache: Clearing cached data will force your app to retrieve the latest data directly from Local servers.
   1. On Android, goto Settings » Apps » Select "Local by Toast" » click Storage » click "Clear Cache".
4. Check Local app permissions. If any of these permissions required to use your device's features are disenabled, Local might not work.
5. Uninstall and reinstall Local. If nothing else has worked, completely uninstall Local then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Local not working

2. Fix Local Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Local be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Local not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Local may not be able to connect to the Internet when running in the background.