Contact Ritual Customer Service

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1. Quick customer service when it does get messed up, but would be nice to make it harder to mess up.It's a great concept however there are few restaurants which offer discounts for points.

2. Other than that, it's a very good app but beware that their customer service sucks.So far I've had 3 free lunches (summing up promos and dollars I got via referral) and 2 great discounts.

3. Customer service is more interested in blaming the user than correcting the issue.Good app, nice to have little rewards.

4. I contacted customer service after issues with the total on my order and the issue was not resolved.

5. When I have had issues with my order, the customer service has been top notch.

6. While some of the restaurants could improve their ordering system to be a bit more customizable, it is still a very convenient way to get food when you want it...Not a totally unique idea but my favorite implementation of it and I use it all the time.

7. I requested (2) food cancellation refund requests (for the same order transaction) in Early May and they still haven't gotten back to me.

8. Offer more restraint choices and increase timer or allow a timer which can be set by the person picking up, give more incentive to use the app with rewards.Great app.

9. Now, I leave a bit earlier depending on the estimated time and I ask for status as soon as I get to the place.I love the variety included on Ritual... lots of different tastes included for whatever you crave at the moment.

10. However, I've been noticing that some restuarants turn their status to offline during peak hours (lunch time), this kind of defeats the whole purpose of the app.

11. I would rate the app higher but their customer service is lacking.

1. Fix Ritual Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ritual: Restarting the app will resolve most errors.
2. Update the Ritual App. Here is how:
   1. On Android goto PlayStore » Search for "Ritual" » Open Ritual - Order Local Takeout » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ritual » click "UPDATE".
3. Clear Ritual - Order Local Takeout app cache: Clearing cached data will force your app to retrieve the latest data directly from Ritual servers.
   1. On Android, goto Settings » Apps » Select "Ritual - Order Local Takeout" » click Storage » click "Clear Cache".
4. Check Ritual app permissions. If any of these permissions required to use your device's features are disenabled, Ritual might not work.
5. Uninstall and reinstall Ritual. If nothing else has worked, completely uninstall Ritual then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ritual not working

2. Fix Ritual Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ritual be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ritual not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ritual may not be able to connect to the Internet when running in the background.