Contact Türk Telekom Customer Service

Why should I report an Issue with Türk Telekom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TT Mobil İletişim Hizmetleri A.Ş. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can perform your transactions easily, safely and quickly from the Turk Telekom application. • You can review your remaining usage in your tariff and package from the Usages page of your mobile account, view your current invoice/balance, and earn GB, minutes and many other gifts by playing Sil Süpür with its gifts renewed every week. • From the Transactions menu, you can easily and safely perform bill payment, review invoice details, manage invoice settings, tariff and package information inquiry, commitment start and end inquiry, TL top-up and TL request transactions, manage line and call settings and many more. • You can access the tariffs and packages that suit you from the store menu, discover our other digital services and applications that suit your needs, and benefit from digital-only opportunities.

2. You can also review Bi’Dünya Opportunity campaigns and benefit from discounts on popular brands. • You can quickly access frequently used bill payment/TL top-up, package purchasing and Special for Me menus via Quick Transactions. • From the home page of your home internet account, you can access the campaign name, package speed information and commitment end date information for your subscription, and view special offers for you when your commitment is about to expire. • Viewing and paying invoice details from the transactions menu, giving automatic payment orders, updating invoice sending preference and invoice contact information, accessing campaign and package details, application and appointment inquiry, automatic control of your internet connection quality, changing your wifi name and password, changing secure internet profile, etc.

3. You can carry out your transactions quickly and safely. • You can renew your commitment with the most advantageous offers specific to the application from the store menu or switch to high speed packages. • You can quickly access frequently used bill payment, campaign/commitment renewal and speed increase menus via Quick Transactions. • You can access our advantageous offers and information about Turk Telekom products and services from the stories. • You can combine your other Turk Telekom subscription accounts from the Account Management area, switch to your other accounts whenever you want, and have the convenience of managing all your accounts through a single application.

4. Turk Telekom application is with you 24/7 for all your needs!

5. Thus, you can perform your mobile, internet, Tivibu IPTV and home phone transactions using a single application.

1. Also this app doesn't allow send feedback.Unfortunately Turk telecom should provide English version in the application.

2. In addition, bank virtual cards can't be used to buy fiks package, please consider this... without language support it is difficult to buy this package as the fields are not so clear and help is unavailable...1- if you have some money in your wallet in the app , and you want to buy an internet pack for 60 .

3. Istanbul is International place for business and others English service for non Turkish speaker is a challenge for this application.

4. Why is the app not developing???? where are your devs? why no one monitors application errors??English language support would be very much useful to understand the features of this app and to properly use it.

5. Also the latest version asks for your Turkish ID number buy doesnt recognise ikamet numbers... so i cant view multiple accounts from the same app.I got cheated by turkish telecom.

6. It happened at the Turk Telecom in Istanbul Sabiha Airport on 25.01.2023. At the Turk Telecom in Müdürlüğü (Istanbul) they wanted me to pay full price of 580 TL for a new simcard.

7. Still no option to pick a language like English which makes the next to useless for many people.

8. They have a (FIKS) packet that doesn't charge money from the card.

9. Then it gives an service error , so what the hell am supposed to do ? It happens multiple times , i have funds then it's just gone with no benefits.

10. Sometimes the application logs out of my account by itself and doesn't give a password when I try to log in again.

11. I would appreciate to add this language in order to meet customer needs.the app ALWAYS AND ALWAYS throws an error.

1. Fix Türk Telekom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Türk Telekom: Restarting the app will resolve most errors.
2. Update the Türk Telekom App. Here is how:
   1. On Android goto PlayStore » Search for "Türk Telekom" » Open Türk Telekom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Türk Telekom » click "UPDATE".
3. Clear Türk Telekom app cache: Clearing cached data will force your app to retrieve the latest data directly from Türk Telekom servers.
   1. On Android, goto Settings » Apps » Select "Türk Telekom" » click Storage » click "Clear Cache".
4. Check Türk Telekom app permissions. If any of these permissions required to use your device's features are disenabled, Türk Telekom might not work.
5. Uninstall and reinstall Türk Telekom. If nothing else has worked, completely uninstall Türk Telekom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Türk Telekom not working

2. Fix Türk Telekom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Türk Telekom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Türk Telekom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Türk Telekom may not be able to connect to the Internet when running in the background.