Contact Turkcell Customer Service

Why should I report an Issue with Turkcell?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Turkcell İletişim Hizmetleri A.Ş to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In the "Pasaj" section of Turkcell app, you can seize the additional installment opportunities offered for you in mobile phones, smartwatches, computers, tablets, household appliances, personal care products and many other categories, in addition to credit cards and addition to the invoice. • Discover the Packages and Tariffs Offered For You!

2. You can make transactions for another line from Packages section also, such as paying Turkcell bill, making top up and sending packages as a gift to your loved ones.

3. You can check your remaining usage of your current line from the "My Remaining Usage" section on Turkcell home page and if the package is not enough for you, you can have a look at the packages offered for you and easily change your package from the "Packages" section.

4. With Turkcell app, you can monitor your usage, view and pay your invoices, top-up your account, purchase packages, shop for electronics and much more with ease, speed and free of charge.

5. You can make applications such as new line application, fixed internet application and Superbox application and track the application status from the "My Subscriptions" section. • Discover the Features That Non-Turkcell Members Can Benefit From!

6. It is time to discover the privilege of shopping for many technological products throughTurkcell app with Turkcell Pasaj! • You Can Reach Turkcell Pasaj via Turkcell app!

7. You can also apply for a new line or transfer your line to Turkcell form this section.

8. You can easily switch to Turkcell Pasaj and take the advantage of many technological products with up to 36 months of installments and free shipping.

9. For your loved ones who are Turkcell users, you can make top-up and send packages as a gift.

10. You can access Turkcell Pasaj from Turkcell app’s welcome screen.

11. You can participate in the ‘’Salla Kazan’’ campaign through the Turkcell app and get many gifts such as internet and digital services every week.

1. The credit card vanishes on 4G and is available on wireless! And a lot of other things..I want to report this error (we are sorry that your action could not be completed.

2. Many are facing the same issue but Turkcell seems least bothered to release quick update and fix it.Cannot process payments cannot add a card since update.

3. Every time I am trying to purchase a package, it gives me some stupid pop-up which cannot be removed.

4. In the back, I can see that for the payment to be done, I need to insert my 3D security code, but I cannot insert it, since this buggy pop-up is not going away.

5. I contacted them and they told me that I can pay by ringing the call center but only with a Turkish credit card.

6. Need a fix for this problemThe worst application to top up with credit card.

7. Kindly solve this error for user to utilize the app benefits which are necessary to keep in touch with the account details.

8. It only goes away when I switch to some wifi networks, whis is useless in need!This app is the worst, they fix one thing 3 new things get broken lol.

9. Therefore the app always times out and we can't log in.Critical bug hasn't been fixed for months! I don't understand how a billion dollar company can't fix a simple but extremely critical bug related to payment.

10. The calendar on creating a new credit card doesn't work, so you can't add a new card.

11. ThxYou can change the language but that only works on the main menus, the rest is in Turkish.

1. Fix Turkcell Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Turkcell: Restarting the app will resolve most errors.
2. Update the Turkcell App. Here is how:
   1. On Android goto PlayStore » Search for "Turkcell" » Open Turkcell » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turkcell » click "UPDATE".
3. Clear Turkcell app cache: Clearing cached data will force your app to retrieve the latest data directly from Turkcell servers.
   1. On Android, goto Settings » Apps » Select "Turkcell" » click Storage » click "Clear Cache".
4. Check Turkcell app permissions. If any of these permissions required to use your device's features are disenabled, Turkcell might not work.
5. Uninstall and reinstall Turkcell. If nothing else has worked, completely uninstall Turkcell then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Turkcell not working

2. Fix Turkcell Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Turkcell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Turkcell not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Turkcell may not be able to connect to the Internet when running in the background.