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Why should I report an Issue with I Am Sober?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of I Am Sober LLC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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I Am Sober Customer Insights
1. I highly recommend this as someone who prefers minimal notifications on apps.Very nice features by way of checking in for tracking your mental and physical state over time to see your growth arc (hopefully in the right direction) and does a great job keeping me motivated with milestones and maxims.
2. I emailed the app support with a question about a feature I'd like to see in the future and they responded to me next day! I love all the different motivational "packs" to choose from with different themed quotes.Simple, clean, app that doesn't have annoying ads.
3. (Of course, it must be coupled with support from others and, preferably, with therapy.)I love this app and have used it for more than a few years now, but since last year notifications will randomly stop working.
4. I wish the save/finish buttons were like the comments wall where the send button was at the top and the bottom.I have never stuck to an attempt at changing a habit, until this app! I use it to help support me in being alcohol free.
5. I love the community tab too, it show people have been sober for around the same amount of time as you, from the same issue you're facing.
6. But it is a really good app though.The app is good overall, I just really wish I could flip my screen to the side as the top of my phone screen is broken so I can't check my history or do my workbooks.
7. After you've pledged and read your own personalized reason for staying sober, a wonderful little message appears on the app reminding you of your worth and your power to overcome obstacles.
8. It has a simple to use interface, and I love that the community has clear guidelines on posting so it's a positive and encouraging space.
9. It's not just a tracker — it engages you in introspection, and helps you to change your viewpoint in such a way as to create a reasonably positive outlook to maintain abstinence despite life's challenges.
10. Please consider making a widget!As much as I absolutely love this app, I wish it didn't make you pay for a lot of features.
11. The pledge recap in the evening with mood and degrees of difficulty are useful too, especially to reflect on over time.This app is just utterly amazing, all aspects of it.
Steps to Troubleshoot & Fix I Am Sober Issues
1. Fix I Am Sober Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart I Am Sober: Restarting the app will resolve most errors.
- Update the I Am Sober App. Here is how:
- On Android goto PlayStore » Search for "I Am Sober" » Open I Am Sober » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for I Am Sober » click "UPDATE".
- Clear I Am Sober app cache: Clearing cached data will force your app to retrieve the latest data directly from I Am Sober servers.
- On Android, goto Settings » Apps » Select "I Am Sober" » click Storage » click "Clear Cache".
- Check I Am Sober app permissions. If any of these permissions required to use your device's features are disenabled, I Am Sober might not work.
- Uninstall and reinstall I Am Sober. If nothing else has worked, completely uninstall I Am Sober then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing I Am Sober not working
2. Fix I Am Sober Server issues & Internet Connection
- Check network connection: An unstable Internet will make I Am Sober be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to I Am Sober not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, I Am Sober may not be able to connect to the Internet when running in the background.
Reported Issues
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Hello, I have accidentally subscribed to your 12 month subscription. Is there any way I can get a refund?
— by Nutsa Sokhadze 11 months ago -
I recently signed up for the I Am Sober app, on 10/02/2023 … I’m on a 7day free trial now , but agreed to the $9.99 subscription.
That evening I was charged $129.00 I believe for this subscription. Not at all what I agreed to …. Can you please help me get this straightened out ?
I really need that money
Thanks so much— by Jessica Crosby 1 year ago -
Hello I just noticed that I am still charged for the app $28.30 every month I have cancelled my subscription and for some reason I am still charged pls advise how to permanently cancel my subscription and not through the app since I deleted it! Please advise of a phone number to contact .
— by Sylvie Tessier-Roy 2 years ago -
I canceled my subscription on an old phone, deleted the app, but was still charged.
Please give a refund asap— by virginia rallis 2 years ago -
Please cancel my subscription. Its not for me.
— by Ms s j miller 2 years ago -
Hello. I am concerned because I keep getting a monthly $5 charge even though I don't still use the app and never signed up for any of the premium features. This is my second attempt to get this resolved. I am happy to send screenshots of the charge on my bank account, which I have for at least a minimum of 5 months. Thanks
— by Hannah Losurdo 2 years ago -
Greetings
To who this may concern I would like for my account details/data to be deleted from the app.
Thank you— by Floyd 2 years ago
