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    contact SeTracker2

    Contact SeTracker2 Customer Service

    Published by wcr on Sep 26, 2024

    Report an issue with SeTracker2.
    Send the customer service your feedback so they can fix your issue asap.



    Email Support directly

    Slower. Best for resolving account issues.



    Chat with our AppContacter AI Support

    Faster. Great for pressing issues and self assistance.

    Why should I report an Issue with SeTracker2?

    1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
    2. Pulling issues faced by users like you is a good way to draw attention of wcr to your problem using the strength of crowds.
    3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
    contact SeTracker2 image 1 contact SeTracker2 image 2

    SeTracker2 Customer Insights

    1. But honestly 30 bucks for a kids watch phone isnt bad at all.This app is a great idea but needs a lot of work.

    2. The watch itself is functional, the phone calls work ok.

    3. There is no reply when attempting to send messages to the app developer.This watch was listed in an article as one of the best tracking watches for kids.

    4. Those are the only 2 things I really need the app for.The watch has worked wonders an gives me great peace of mind but the accompanying app has given me the blues.

    5. If you love barely functioning apps that shove ads in your face, this one is for you! After subscribing to upgrade to ad free experience, you'll still get randomly bombarded with ads and will need to go into settings to reset "no ad" option.

    6. The watch often doesn't connect when attempting to use functions through the app such as sound guardian or attempting to call it.

    7. It does work and provides lots of functionality that similar apps charge extra for (like voice chat).Very few instructions on how to use the app.

    8. It only updates location every 10 min and half the time it's wrong, which isn't super helpful for tracking a child who runs.

    9. The watch seems to work fine except for the GPS part.

    10. Basically, stay clear of any "smart watch" that's bundled with this junk.I love the fact it give you so much control.

    11. The GPS in the app isn't always correct and the boundaries settings doesn't work.

    Steps to Troubleshoot & Fix SeTracker2 Issues

    1. Fix SeTracker2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


    1. Restart SeTracker2: Restarting the app will resolve most errors.
    2. Update the SeTracker2 App. Here is how:
      1. On Android goto PlayStore » Search for "SeTracker2" » Open SeTracker2 » click "Update".
      2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SeTracker2 » click "UPDATE".
    3. Clear SeTracker2 app cache: Clearing cached data will force your app to retrieve the latest data directly from SeTracker2 servers.
      1. On Android, goto Settings » Apps » Select "SeTracker2" » click Storage » click "Clear Cache".
    4. Check SeTracker2 app permissions. If any of these permissions required to use your device's features are disenabled, SeTracker2 might not work.
    5. Uninstall and reinstall SeTracker2. If nothing else has worked, completely uninstall SeTracker2 then reinstall.
    6. Restart your device. Last, restarting your device can often clear most problems causing SeTracker2 not working


    2. Fix SeTracker2 Server issues & Internet Connection


    1. Check network connection: An unstable Internet will make SeTracker2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
    2. Disable VPN: VPN can cause connection errors and lead to SeTracker2 not working. Make sure all VPNs are off
    3. Enable background data: When Background data is turned off, SeTracker2 may not be able to connect to the Internet when running in the background.

    Reported Issues

    Note: Issues displayed have already been sent to the developer and are older than 7 days.

    • Please a don t find a qr code in the kid watch ,not in the backside and not in the watch

      — by ais 1 month ago

    • I would like to cancel the subscription for a watch we have. Phone number is 3075337197. Email address kairacoda@redacted

      — by Kaira K Coda 1 month ago

    • How can i pair my watch?.Ther is no registracion code sticker on my watch, or in the watch ( no registracion code, please wait ).

      — by Tomaž Gartner 2 months ago

    • when I use IMEI number, it says invalid and binding failed. please help

      — by Aditi Rao 3 months ago

    • I bought a watch but the confirmation code does not work so I cannot set it up

      — by Dalel 3 months ago

    • Unable to register the kids watch. Binding failed and also I am not able to change the date & time

      — by Aditi Rao 3 months ago

    • No registration code, please wait.
      Error trying to set up the watch. Please assist?

      — by Travis 3 months ago

    • My has no registration code why so

      — by Zubair kapdi 3 months ago

    • i want you tu delete account on email adress acousticforth@redacted
      i can not create admin acount from that adress, and i hope that after deletin i will be able to do that

      — by Marko 3 months ago

    • Watch show no registration code, please wait!

      If I scan the QR or type it in on the app, then I get " please confirm registration code is correct! If I go OK - still not pairing

      Pls help

      — by Angelique 3 months ago

    • I don't have a registration code. It says "no registration code. Please wait"

      — by Melissa Olivier 4 months ago

    • I am trying to connect the watch to the app but No QR code on the back of the watch and no registration code is showing in the Device info

      — by Marwa Elhawaty 6 months ago

    • Can you help me with the registration code for my kid's watch
      IMEI:868189046454304

      — by Badirang 6 months ago

    • Hi! While I creat setracker2 acc,I put the wrong email into @gmajl.cok, and can't be login in to my acc,I want to cancel my email bond acc '' www.phyuphyuwin001@redacted '' please help me

      — by YYO 6 months ago

    • There is no Registration code to bind with app. It always say "No registration code, please, wait". How to solve?

      — by Aung Si Phyo 7 months ago

    • Hello. I can not connect my smartwatch with my phone, i see the message: No registratuon code, plase wait.

      — by Daniel Maxim 7 months ago

    • i cant get the regestation code..

      — by eden 7 months ago

    • i am unable to get my regestation code for my son.

      — by eden 7 months ago

    • I can’t link my watch to the app it’s saying no registration code please wait
      Lauriechown@redacted
      IMEI: 868189045741693
      Uk

      — by Laurie Chown 8 months ago

    • Sim seem to be working well on other device.. not reading in watch.. no registration code please wait awhile ... This is what it's showing

      — by Reva 8 months ago

    • Hello,
      i am not able to pair my watch(dx1516) with the application(SeTracker2), i don't have a registration code. when i click on "Registration code" in the watch, i get the message "No registration code, please wait!"
      i put a sim card in, and am able to make calls. but i want to pair with the android application, please.
      My IMEI number: 860497069016605
      My email: dahomy999@redacted
      i live in Africa
      please help

      — by aboda7am 8 months ago

    • Hello, I need help for an smartwatch with ”no registration code”. The IMEI is: 863269072829374. Thank You!

      — by OVIDIU 8 months ago

    • Hi I'm not able to find the registration code for the watch with the following IMEI: 865099046827768

      — by Yam 8 months ago

    • There’s no registration code that came with the watch. How can I bind the watch with phone?

      — by Zeyad Camid 8 months ago

    • 865099064508373

      — by Kreshnik 8 months ago

    • no registration code please wait
      865099064508373

      — by Kreshnik 8 months ago

    • no registration code please wait
      865099064508373

      — by Kreshnik 8 months ago

    • I need a registration code for my kids smart watch 866925041528184

      — by Muhammad Toffaha 9 months ago

    • Hi,

      I need your help I bought Q12 smartwatch for my kid, but no registration code available. Could you provide me that registration code? IMEI: 355231054198843

      — by Mohd Abd Rashid 9 months ago

    • Try to pair smart watch with setracker 2 app but watch unable to show the registration code with error code " no registration code, please wait"

      — by Cash 9 months ago

    • How to get code for my smart watch Smart2030 c001

      — by leotrim 9 months ago

    • No registration code. Please wait.
      Imei : 355231056038096

      — by KHALID FAESAL BIN ABDUL RAHMAN 9 months ago

    • I got :No registration code, please wait!" message when i try to bind watch to my phone. IMEI: 860497062358178.

      — by Alin-Manuel Chioveanu 9 months ago

    • am facing an issue with the Q12 smartwatch. There is no registration code for both watches:
      IMEI: 355231054571817
      IMEI: 355231054577707

      — by victor meirovich 9 months ago

    • am facing an issue with the Q12 smartwatch. There is no registration code for both watches:
      IMEI: 355231054571817
      IMEI: 355231054577707

      — by victor meirovich 9 months ago

    • i can not bind the watch

      — by andreea jeler 9 months ago

    • Hi! My smart watch IMEI: 355231054399276 - show mesage: " No registration code please wait". It is not possible to connect (bind) with phone.

      — by Cristian Petraru 9 months ago

    • Trying to set up my son's sonic pro smart watch pro but trying to put the IMEI number in and it won't accept it on the app.
      I get a message "no registration code, please wait" on the registration code app.
      I have inserted a live sim into the watch but still cannot connect.

      — by Kelly Louise Rigley 9 months ago

    • No QR Code for pairing, the watch display a message saying "No registration code please wait!"

      — by Thabo 9 months ago

    • ver:R36CW_SZ6_V1.0_2022.11.03_15.28.59_cob_b;
      ID:0000000000;
      slave ID:0000000000;
      imei:868189046283331;
      ip_url:54.169.10.136;
      port:8001;
      upload:600S;
      bat level:41;
      language:0;
      zone:0.00;
      ec:1;
      NET:NO(60);

      No reg code for the watch
      Can’t connect to the app

      — by John saad 9 months ago

    • Hello ,
      I try to pair a kid smartwatch to setracker2 but the watch don`t have registration code
      i have the message no registration code , please wait

      — by Bogdan 9 months ago

    • “No registration code, please wait” is the message I get when I try to get the registration code to register Modio MK06 on my phone. No QE code on the back. Can you help how to get the registration code. IMEI: 863269074244580

      — by Jetmir 9 months ago

    • The q19 kid smart watch that I bought from aliexpress doesn't have a registration code on Device Info. It says : no registration code, please wait." Is it possible to obtain a registraion code. IEML of the watch is: 860497067598083

      — by RNY 10 months ago

    • Dear Support team,

      I bought a kids smart watch, but received no registration code. Could you please send it to me for the smart watch with the IMEI 355231056307418? I cannot use the watch without any registration code, as it is not possible, as well to add the watch in the SeTracker2 app.

      I have already tried to add the watch with its IMEI number, but it did not work.

      Many thanks in advance.

      Kind regards,
      Andrea Kerékgyártó

      — by Kerékgyártó Andrea 10 months ago

    • No registration code please wait message, imei 867343031346436

      — by NiRAj SHAHi 10 months ago

    • My watch says "No registration code please wait"

      IMEI: 860497062936650

      PLEASE PROVIDE REGISTRATION CODE

      — by Arafath 10 months ago

    • Hi,

      I'm trying to set up my sons kids sonic pro watch. I've downloaded the app but I need the registration code, when I go on the registration code it says no registration code please wait.
      The sim is activated and topped up.

      What do I do please?

      Thanks

      — by Kay 10 months ago

    • I need registration code for my daughter's watch. IME1: 863269070608887

      — by Akosua 10 months ago

    • no registration code

      — by florin 10 months ago

    • Hello, I buy a watch modio with imei: 863269074204287, and I can't connect with app beaceuse it says: no registration code, please wait! , can u help me to fix it please

      — by Fatlum 10 months ago

    • To whom it may concern,

      I don’t have any QR code at the back of the watch when registering it keep saying please confirm the registration code is correct and won’t allow me to go further.
      Watch numbers IME: 868189044375931
      I look forward hearing from you.
      Thank you

      — by virginie sussest 10 months ago

    • I have problem with registration code. IMEI : 868189046292589
      It shows is incorrect.

      — by Sylwia Grzeczka 10 months ago

    • Hello,please can you help me,I can't see registration code for my kid smartwatch IMEI(GW)867171042839929

      — by Sabahudin 10 months ago

    • I'm not getting notifications when there is a new message on chat from my kids watch. This is important for me to get the notification. Please advise

      — by Anna 10 months ago

    • Hello,
      Please help

      I have an issue to register my kid watch on the seTracker2 app. On my iPhone I receive “Please confirm the registration code is corect” and on the watch -Device Info > Registration code > “No registration code , please wait”
      Watch IMEI : 868189046132157
      How can I solve this ! Waiting for your answer!

      Thanks!

      — by Bogdan Irimia 10 months ago

    • I need registration code. I bought the item but it doesnt have any sticker or paper where the registration code. I need registration code so i can use the watch for my son. Thank you

      — by Darwin 10 months ago

    • I am getting No registration code, please wait! Also there is no code on the back of watch.
      Here is the IMEI: 860497067849619

      — by Nishant Saxena 10 months ago

    • I bought my son a smartwatch and theres no registration/QR code anywhere. IMEI. 868826060501946

      — by Delish 10 months ago

    • No registration code, please wait showing in kids smart watch

      my imei number : 866925045944791
      kindly give registration code, please
      Thank you
      Abdul majeed

      — by abdul majeed 10 months ago

    • Cannot register… no registration code please wait.
      IMEI -868826061921812

      — by Simi Kuriakose 10 months ago

    • Bought a new watch. Currently trying to register it. There is no registration code on the watch. It says 'no registration code, please wait!'
      IMEI: 868826061914528

      — by Mrs Kerry Mcgrillen 10 months ago

    • Hi developer,

      I am facing an issue with the Q12 smartwatch. There is no registration code for both watches:
      IMEI: 863565050339231
      IMEI: 355231055970513

      Kindly provide the registration code for both watches.

      Thanks in advance.

      — by Lee Jia Ying 10 months ago

    • Hi! My smart watch IMEI: 863269074209450 show mesage: " No registration code please wait". It is not possible to connect (bind) with phone. SIM card is set properly and allowed to call.

      — by Anica 10 months ago

    • Device number does not exist.

      IMEI: 868826061898051

      — by yazhkx 10 months ago

    • No QR code and Registration code for IMEI:355231055737862

      — by winnie loh 10 months ago

    • Hello. I don't have the registration code for a smartwatch I bought. The IMEI is 866925046455946

      — by Ionut Voinea 10 months ago

    • Hi I am awaiting a registration code for my child's watch.
      It has no qr code and on the registration tab it says please wait.
      IMEI: 860497066383701

      — by Tony Buckman 10 months ago

    • Hi there,
      I just purchased the watch and I have problem with the registration code. It says "No registrationcode, please wait"
      IMEI: 863565050872470
      Thanks.

      — by Dana 10 months ago

    • Would you please send me a Registration Code for IMEI 357790780327891.. My girl’s new watch keeps giving an error that there is No Registration Code so I am unable to use the app and now the watch is useless :(

      — by Nada ElMissiry 10 months ago

    • I bought 2 Q19 smartwatches for my kids and I installed setracker 2 but the watch has not any qr code on the back and the software says "no registration code, please wait". I want the code for the registration in the app... The two watches have been provider with the imei codes....

      Please help me!

      — by Alessandro Zilli 10 months ago

    • Hi
      Can I get registration code for
      IMEI: 355231054302932
      IMEI: 355231055328480

      Kind regards

      — by Allan 10 months ago

    • Hi, I'm getting from the watch message "No registration code, please wait"

      — by tomas 10 months ago

    • I can't bind my watch as no registration code is generated. IMEI No. 868826060383287
      Please help

      — by Md Nasimul Huda 10 months ago

    • 0736203350

      — by Luca 10 months ago

    • Setraker2 need registration code

      — by Shahin 10 months ago

    • J'ai une montre .kids 2030 coo2.je scanne le code.toujours code non aboutie.

      — by bechik sahbi 10 months ago

    • I can not get my son's watch to connect to wifi or can not make calls or anything like that. Sim card is activated and in and it is still not working

      — by Jenny Masters 10 months ago

    • Registration code not there. Hence not able to connect. IMEI : 866848067140546

      — by Kavita 10 months ago

    • When a try to register by using the number behind the watch, the message “please confirm the registration code is correct” is displayed. What should I do?

      — by Daniel 10 months ago

    • Regeneration code for 863565050647633

      — by Curtis Richardson 10 months ago

    • I have no regeneration code for IMEI:863565050647633

      — by Curtis Richardson 10 months ago

    • Hello,

      After several attempts to resolve the issue with registration code on my kids smartwatch with the SeTracker2 application, the customer support agent has forwarded this request to your attention.
      We are not able to get registration code and therefore not able to connect.
      All steps were followed per the Support troubleshooting steps, the error of not generating registration code persist.
      Please let me know if you can give us registration code if I send you the IMEI of the watch.

      Thank you,
      Ivona

      — by Ivona 10 months ago

    • please can you send me a registartion code for watch
      IME 868189042439911
      it just keeps saying no registration code please wait so i am unabke to get a qr code to pair it phone

      — by catherine lorimer 10 months ago

    • please can you send me a registartion code for watch
      IME 868189042439911
      it just keeps saying no registration code please wait so i am unabke to get a qr code to pair it phone

      — by catherine lorimer 10 months ago

    • No registration cod on IMEI 355231054401668

      — by Koi 11 months ago

    • No registestration cod on imei355231054401668

      — by Koi 11 months ago

    • Hello. I buy a watch but i can put The registragion code. Im from Portugal.

      — by Filipe Alves 11 months ago

    • Hello, I need a registration code and my watch doesn't provide me the code, it only show me the message "No registration code, please wait" The IMEI: 860497062355422. thank you.

      — by ZYL 11 months ago

    • I can not get the registration code for Nabi z7a watch IMEI
      860497060402895

      — by Mohamed Salah El-Din Mohamed El-Amin 11 months ago

    • No registration code, please wait!
      IME: 860497065956853

      — by Ivan 11 months ago

    • "No registration code, please wait" error.
      My IMEI is: 868826061785324

      — by Mária 11 months ago

    • Hi there,
      I need 2 x registration codes for my kids watches. Thank you :)

      IMEI: 868189041586241
      IMEI : 868189046403673

      Thank you

      Chrissy

      — by Chrissy 11 months ago

    • Hello, I need registration vode for IMEI: 865099042625117.
      I 've tried everything, but I can not het the QR code.

      — by Maja Čota 11 months ago

    • i can't get the registration code from the watch in order to connect it with the app. What should I do ?

      — by Joana 11 months ago

    • My smart 2030 watch c005 registration code doesn't apear
      This is this the IMEI : 865099035642970
      It says : "no registration code please wait"

      — by Yazen 11 months ago

    • I need a registration code and my watch doesnt provide me the code, it only show me the message "No registration code, please wait"
      The IMEI: 868189043742446

      — by Andrea 11 months ago

    • Smart 2030 coo2 no registration code problem IMEI 860497066322386

      — by Yassine Kchaou 11 months ago

    • Hello,
      My little brother has recently recieved a watch, but there is no registration code and is therefore unable to pair with the SeTracker2 application. Is it possible to generate the code, please? IMEI: 868189048067708

      — by Boris Kovaľ 11 months ago

    • My kids Q12 smart watch does not have a QR code. Please send me one. IMEI: 860497060747877

      — by Laura Jasson 11 months ago

    • Please can i have a registration code for imei :865099042989273

      — by DIB 11 months ago

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