Published by wcr on Sep 26, 2024

Report an issue with SeTracker2.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SeTracker2?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of wcr to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SeTracker2 image 1 contact SeTracker2 image 2

SeTracker2 Customer Insights

1. But honestly 30 bucks for a kids watch phone isnt bad at all.This app is a great idea but needs a lot of work.

2. The watch itself is functional, the phone calls work ok.

3. There is no reply when attempting to send messages to the app developer.This watch was listed in an article as one of the best tracking watches for kids.

4. Those are the only 2 things I really need the app for.The watch has worked wonders an gives me great peace of mind but the accompanying app has given me the blues.

5. If you love barely functioning apps that shove ads in your face, this one is for you! After subscribing to upgrade to ad free experience, you'll still get randomly bombarded with ads and will need to go into settings to reset "no ad" option.

6. The watch often doesn't connect when attempting to use functions through the app such as sound guardian or attempting to call it.

7. It does work and provides lots of functionality that similar apps charge extra for (like voice chat).Very few instructions on how to use the app.

8. It only updates location every 10 min and half the time it's wrong, which isn't super helpful for tracking a child who runs.

9. The watch seems to work fine except for the GPS part.

10. Basically, stay clear of any "smart watch" that's bundled with this junk.I love the fact it give you so much control.

11. The GPS in the app isn't always correct and the boundaries settings doesn't work.

Steps to Troubleshoot & Fix SeTracker2 Issues

1. Fix SeTracker2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SeTracker2: Restarting the app will resolve most errors.
  2. Update the SeTracker2 App. Here is how:
    1. On Android goto PlayStore » Search for "SeTracker2" » Open SeTracker2 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SeTracker2 » click "UPDATE".
  3. Clear SeTracker2 app cache: Clearing cached data will force your app to retrieve the latest data directly from SeTracker2 servers.
    1. On Android, goto Settings » Apps » Select "SeTracker2" » click Storage » click "Clear Cache".
  4. Check SeTracker2 app permissions. If any of these permissions required to use your device's features are disenabled, SeTracker2 might not work.
  5. Uninstall and reinstall SeTracker2. If nothing else has worked, completely uninstall SeTracker2 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SeTracker2 not working


2. Fix SeTracker2 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SeTracker2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SeTracker2 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SeTracker2 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please can i have a registration code for imei :865099042989273

    — by DIB 11 months ago

  • Can I please have a registration code for smart watch IMEI: 860497061402688 Thanks.

    — by Stefan Filcak 11 months ago

  • Please help me with a registration code or QR code for IMEI: 860497065414945
    I bought this smartwatch for my girl and I did not find the registration code or QR code in the original box. And also in the Device info/Registration code --> "no registration code, please wait!" .

    Thanks a lot in advance,

    — by Pauline 11 months ago

  • Good afternoon,
    Kids sonic pro smart watch, app registration not working
    IMEI: 868189045587500
    Please help
    Kind regards
    Mrs K Smith

    — by Kelly Smith 11 months ago

  • I bought two sonic pro watches for my children and they come with no registration code and can’t set them up till I got them

    — by Katie 11 months ago

  • I have to smartwatches for kids and both always display 'No registration code, please wait!' when I click on Registration code. Sims have calls. IMEI: 860497066344315 and 868826060732459. Can you please reset registration codes? Thanks in advance

    — by Milan 11 months ago

  • I bought my son a smartwatch and theres no registration/QR code anywhere. IMEI 866848066622452

    — by Rebbecka Anstee 11 months ago

  • Please registration code for IMEI 868826060393765

    — by Papapan 11 months ago

  • Hallo, I purchased 2 smart kids watches
    IMEI(GM): 867171042699935
    IMEI(GW):867171047722989, but can not register the smart watches to my app because watch register code - No registration code, please wait. Please assist....

    — by Marthinus 11 months ago

  • Doesn’t recognise registration code on watch

    — by Dean Donaghy 11 months ago

  • Hi I'm currently trying to use a giffgaff sim card in the kids sonic pro smart watch and it is not recognising the sim, from what I can see the sim is backwards compatible for 2g and is a gsm sim. Sim card is activated fine and is operational so I'm assuming its just not compatible with the smart watch but not sure why as the device should be completely unlocked and not just sim locked. Also when trying to get the registration code it just says "no registration code, please wait " thats it please advise on both issues thank you.

    — by Sean 11 months ago

  • Bien sûr, je m’excuse pour la confusion. Si vous rencontrez un problème avec un saisir le code exactement tel qu’il vous a été suggestions précédentes. Veuillez me faire savoir si vous avez d’autres questions ou si vous avez besoin d’une assistance supplémentaire

    — by DO MONTE 11 months ago

  • I trying to add the registration code but its not working, my code no is:
    868189045587260

    — by Rado 11 months ago

  • je ne peux pas enregistre la montre car il me mes le REG Code est incorrect

    — by DO MONTE 11 months ago

  • I need a registration code for my daughters watch it has not been supplied with a qr code so cannot register & when trying imei code comes up with does not exist failure add message The imei code is 868189046335842 your help would be greatly appreciated thank you
    Phil greenwood

    — by Philip Greenwood 11 months ago

  • I have a problem with the children's watch, in the application it says that the number from the watch is not valid, the IMEI of the watch is : 860497065993351

    — by Daniel 11 months ago

  • I am unable to pair my kids watch to my iPhone. It keeps saying "No registration code, please wait"
    The IMEI no is: 35523105407246

    — by Brad 11 months ago

  • app doesnt offer me registration option, only login.

    — by Romana 11 months ago

  • No registration code on the phone

    — by Martie 11 months ago

  • My watch says no registration code when i try to access the registration code

    — by Alex 11 months ago

  • Hi. I cannot bind my child’s watch to my phone as it is saying I have no registration number and no Qr code.

    — by Siobhan Hopkins 11 months ago

  • Device ID on watch not working
    868826060739520

    — by Robyn dombroskie 11 months ago

  • I need a registration code for kids smart watch - IMEI is 868189045493956

    — by Michelle 11 months ago

  • I cannot register device as it says “please confirm registration code is correct” the IMEI code is: 868189041709066

    — by Joanne Jamieson 11 months ago

  • My kid remove the resitration number from his watch. How can we find it out? The watch IMEI number is 354768220141448.
    Thank you.

    — by Szabo Lehel 11 months ago

  • My watch won't send a registration code it says "no registration code available"
    By the way, I have put a sim card

    — by rAYAn 11 months ago

  • Hi. I have two kids sonic pro smart watches. When I try to register them with SeTracker it asks me to confirm the registration code however there is no registration code for the watches. Please can you advise me on how to get the registration code so I can complete the set up of my kids watches with the app.
    The IMEI numbers are below:
    IMEI 868189042505836
    IMEI 868189042447393
    I would really appreciate your help! Thanks
    Phillippa

    — by Phillippa Petre 11 months ago

  • Hallo, ich möchte Sie bitten, den Konto zu löschen, denn ich hab die Uhr auf einer Seite gekauft nun hat aber diese Frau wo mir die Uhr verkauft hat nicht das Konto gelöscht und somit kann ich mich nicht Registrieren. Die IMEI: 865677036568185 und die REG CODE 977703765648183
    Herzlichen Dank im Voraus.

    — by Lombardi 11 months ago

  • hello i purchased to watches for my kids I’m having a hard time access scene the registration code for both watches.

    IMEI : 355231053334217
    IMEI: 355231052893130

    are you able to send the registration code for both watches? ( schettrermelinda@redacted )

    — by Melinda Hornok-Schettrer 11 months ago

  • new entry

    — by merita 11 months ago

  • Hi,
    I trying to add the registration code but its not working, my code no is:
    865099064178862

    — by Wajdi 1 year ago

  • Hi I have smart2030 watch i can't register that one

    — by ABDUL MANIU HUSSAIN 1 year ago

  • I am contacting second time. 𝐈 𝐜𝐚𝐧𝐧𝐨𝐭 𝐚𝐝𝐝 𝐦𝐲 𝐰𝐚𝐭𝐜𝐡 𝐭𝐨 𝐦𝐲 𝐚𝐩𝐩 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐢𝐭 𝐠𝐢𝐯𝐞𝐬 𝐚 𝐛𝐢𝐧𝐝𝐢𝐧𝐠 𝐞𝐫𝐫𝐨𝐫 " 𝐁𝐢𝐧𝐝𝐢𝐧𝐠 𝐅𝐚𝐢𝐥𝐞𝐝 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐟𝐢𝐫𝐦 𝐭𝐡𝐞 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐜𝐨𝐝𝐞 𝐢𝐬 𝐜𝐨𝐫𝐫𝐞𝐜𝐭!"
    IMEI:864075037856199 Registration number: 675603578596194.

    — by zain 1 year ago

  • Saying my registration code isn’t correct to setup and pair my device.

    — by Rylie Smith 1 year ago

  • Hello I have recently bought smart2030 C002 watch, but have a problem resignation device from the app. It says please confirm registration code is correct! Here is my IMEI: 865099063288712

    — by ABDUL MANIU HUSSAIN 1 year ago

  • Hello
    Can I please have a registration code for smart watch IMEI: 860497062687873

    — by Mel 1 year ago

  • Can’t generate registration code. Getting error “ no registration code. Please wait”

    Imei : 866848064818870

    — by Mathyvaanan Krishnan 1 year ago

  • We want to link the watch to the app but it says 'No registration code, please wait'

    — by Zenina Paguio 1 year ago

  • 866848069864887 has no Regestation code

    — by Nirajan Shrestha 1 year ago

  • Hi. I have no reg code on my watch that I am trying to set up.

    — by Steve 1 year ago

  • i have two watches all they can do is make calls, i can’t access the app because i have no code “nø registration code please wait”……ver:R36CW_S12_FOREIGN_V1.0_2022.12.14_19.53.12_cob_b; ID:0000000000; slave ID:0000000000; imei:860497068313458; ip_url:52.28.132.157; port:8001; upload:600S; bat level:46; language:0; zone:0.00; ec:1; NET:NO(100);
    ……….Watch #2. ver:R36CW_S12_FOREIGN_V1.0_2022.12.14_19.53.12_cob_b; ID:0000000000; slave ID:0000000000; imei:863269070732943; ip_url:52.28.132.157; port:8001; upload:600S; bat level:55; language:0; zone:0.00; ec:1; NET:NO(100);

    Please help!!

    — by destiny 1 year ago

  • Hi, I have tried everything to register 2 watches, but it keeps saying No registration code, please wait? I have checked settings, APN's, data available etc and it's not working! Please can someone assist. Thanks

    — by Leanne 1 year ago

  • My name is zain. Here is my complaint about a problem I encountered with your app SeTracker.
    I am contacting second time. I cannot add my watch to my app because it gives a binding error please unbind it from any account. IMEI:864075037856199 Registration number: 675603578596194

    — by zain 1 year ago

  • Dear friends,

    Please help me with a registration code or qr code for IMEI:355231052354752.
    I bought this smartwatch for my girl and I did not find the registration code or QR code in the original box. And also in the Device info/Registration code --> "no registration code, please wait!" .

    Thanks a lot in advance,

    — by Dumitru Valentin 1 year ago

  • Hi
    I’m trying to add device to application but it keep says please confirm the registration code is correct
    Please need help to send registration code
    IMEI : 863565050229408

    — by Mohamed Ebrahim 1 year ago

  • hello i purchased to watches from Shein for my kids I’m having a hard time access scene the registration code for both watches.

    IMEI : 863269070732943
    IMEI: 860497068313458

    are yall able to send the registration code for both watches?

    — by destiny 1 year ago

  • i need the registration code for my watch
    imei# 863269070732943

    — by destiny 1 year ago

  • How do I get a QR code. There is not one on the back of the watch

    — by Paul Moody 1 year ago

  • unable to find the registration code for my watch. please provide me with the correct code or further instructions.
    IMEI: 868826061715594

    — by soumaya 1 year ago

  • Hello . i would like to have a regostration code for my watch - imei - 866849064815850 . thank you in advance

    — by natia 1 year ago

  • Reply ASAP

    — by Marivel torres 1 year ago

  • Hi I didn't receive registration code I didn't set up my daughter watch

    — by Marivel torres 1 year ago

  • Hi I bought a Q528 watch but the registration code doesn't want to bind with the app.Pleasr assist.

    — by Erika 1 year ago

  • Sound guardian is not on my menu. How can I enable it?

    — by Ele geo 1 year ago

  • Good day please can you assist I have the setracker watch. I’m stuck on the registration portion. I have downloaded and scanned the code but it keep asking to confirm registration and on phone it says no registration found please wait. Please assist thank you I. Advance Blanche

    — by Blanche 1 year ago

  • I'm trying to get a code for sonic pro kids smart watch I've scanned QR code and says not binding pair can u help in anyway

    — by Kerrie Moore 1 year ago

  • I want to set up my daughter's watch bit I tell me no registration code please wait. I can't link it to my phone with out the registration code.

    It's IME:868826060723417

    — by Kirsten Cail 1 year ago

  • Hello. I need the registration code for imei 860497067825908

    — by davit akophashvili 1 year ago

  • Please send my watch registration code. IMEI No- 868826060433975

    — by Shipon Biswas 1 year ago

  • I don't have regcode on kid smartwatch, please help. Below is specs of watch
    ver:R36CW_SZ6_V1.0_2022.03.29_11.43.20_cob_b;
    ID:0000000000;
    slave ID:0000000000;
    imei:860497061622426;
    ip_url:54.169.10.136;
    port:8001;
    upload:600S;
    bat level:61;
    language:0;
    zone:3.00;
    ec:1;
    NET:NO(100);

    — by Baur 1 year ago

  • I cannot papír my smart watches with seatracker2. 1. Watch imei 86399517309942, is registration COD doesnt works. 2. Smart watch: imei:866848061807371 i didn't hét registration code

    — by Vajda Csaba 1 year ago

  • Purchased watch and downloaded the software, inserted the sim into the watch but there is no registration code anywhere. How do I get a registration code?

    — by Kristie Di Ianni 1 year ago

  • Please can i have a registration code for imei 868826061020292

    — by Al Rogers 1 year ago

  • Hi, my watch that i purchased is not working. When I scan the IMEI code it keeps telling me to check the code. I’ve tried manually entering the code also. Code is 868189043947573

    — by Ellen Doherty 1 year ago

  • I need a cord

    — by Longfor 1 year ago

  • I need a cord

    — by Longfor 1 year ago

  • I got a x8 kids watch and downloaded the software, inserted the sim into the watch but there is no registration code anywhere. How do I get a registration code?

    — by Anees 1 year ago

  • Hi, how to we resolve whatapp as now Whatsapp can't be used on the watch. Thank you

    — by Josh 1 year ago

  • Hi,

    my Menus SmartWatch keeps saying "no registration code". Hence not possible to link it with the app.
    My IMEI 860497060564793

    Thanks and best regards,
    Ahmed

    — by Ahmed 1 year ago

  • I didn’t get my registration code how to find

    — by Greatnet 1 year ago

  • Hi I have purchased watch for my kids..No registration code cant get it set up to phone imei number is 868189042351033 from watch it doesnt want to bind the device...Please help... Thank you

    — by Beatrice 1 year ago

  • When I scan a code from my son's watch the app is not taking the code so I can't continue with the registration

    — by PN MANYAMALALA 1 year ago

  • Hi

    I previously emailed having issues setting up an account for my nieces watch, I have now managed to do this but now when I am trying to add the watch device onto the App it’s saying “ Please confirm the registration code is correct!”

    It doesn’t let me go any further or do anything else until this has been fixed? I never received a code with the watch or when I set up my account within the app.

    Please can you come back to me so I can get this set up?

    Thanks
    Gemma

    — by Gemma Findlay 1 year ago

  • Dear all,
    please help me get the registration code for the kids teacher watch as there is no qr code on the back of my watch which was bought from Malasiya and I live in Kathmandu.
    the sent it via online and now I don't know how it can be set up.
    Regards
    Riva

    — by Riva 1 year ago

  • Heloo, I buy yesterday a meimi smart watch, I tried to register smart watch on setracker with my email adress and it says devices waiting for authorization, register code for my devices is 357040142495697, can you help mi to pair my devices with phone, thanks

    — by Bojana 1 year ago

  • My smartwatch didn't get registration code, my IMEI is 867171047757670. Please help to bind my watch to app.

    — by Radisav Jevic 1 year ago

  • Hi I'm trying to set up watch but it keeps saying no registration code please wait. The watch is IMEI 860497062049710

    — by Kate 1 year ago

  • I bought smartwatch for my kid and try to install setracker 2 but it's show no registration code, please wait. I want the code for the registration in the app.
    The IMEI of my device is 866925047226395

    — by Adnan Mujčinović 1 year ago

  • IMEI no. 355231052282086, there is no Registration code, please help me to pair, or send me Registration code

    — by Ram sagar 1 year ago

  • I have problems with my imei code. Ive tried everything but every time I register it says “please confirm the registration code is correct” and I’ve double checked it multiple times but it still wont work. I’ve also talked to the ai bot and it gave me suggestions and they didn’t work either. Now I’m here emailing you guys to see if you could maybe fix this?

    — by Tiffany 1 year ago

  • my Setracker watch saying no registration code my IMEI 866848065796356

    — by kuddah 1 year ago

  • Hi i didn't get a registration code at the back of the watch, plz assist imei number 866848064885846

    — by Luyanda 1 year ago

  • Please after scanning the App keep asking me to confirm the registration code is correct

    — by Maxwell 1 year ago

  • Hi. I have a problem with my new smart watch for my kid with IMEI Number 863573048849022. I cant bind the watch with my account on Se tracker app because it keeps asking for administrator authentication on a mail that im not using any more. Please delete my account data that i have used before on my previous smart watch with IMEI 867171047088860. I have used my two mails before: postolovaslavica@redacted and slavicapostolova@redacted .
    Thank you

    — by Slavica Berkova 1 year ago

  • To Whom it May Concern,
    We bought a SeTracker 2 watch for our son. Everything worked really well. For the last month, the SoundGardien and Remote photo features never work. It always says off line which isn't true because I can still text or call my son. Can my son disable this feature from his watch and or is there a way to fix this problem? My son is autistic, we need that feature to work. Thanks!

    — by Shelley Cotroneo 1 year ago

  • Hello,
    I have acquired a setraker2 watch and I can't link it to the setraker2 App
    The App rejects the code scanned on the back of the watch with the following message "please confirm the registration code is correct!"
    This is the code on the back of my watch 868189044986984
    Thanks for your support

    — by Mokhtar CHAAR 1 year ago

  • No registracion cod, how to get

    — by Kelemen Jozsef 1 year ago

  • No registracion cod, how to get

    — by Kelemen Jozsef 1 year ago

  • please send me the registration code for smart watch 2030 C002 iemi 865099053251746

    — by karem 1 year ago

  • I do not have a registration code the
    IMEI : 860497062916264

    — by Alana 1 year ago

  • "No registration code, please wait"
    IMEI: 869216020496727
    Please send me the watch' Register code.

    — by Vahidreza 1 year ago

  • I didn't get the registration code on the back of the watch , and i can't finish the registration process.
    IMEI. 866848067317649

    — by Manal 1 year ago

  • App lost all data, including connection to device, login details, all account settings the lot all gone

    — by Greg Thiedecke 1 year ago

  • ID not being recognised on the app when putting in the imei number: 868189042513061

    — by Stephen 1 year ago

  • Hi,
    Not registration code, please wait. Can you help me? Code 860497060114086

    — by Roberta 1 year ago

  • Hi,
    Could you please help me to active the setracker2 kids smartwatch. Having problem with the registration code (doesn’t exist the registration qr scanner at the back of the watch also not getting the code in the watch) watch IMEI: 860497061301559
    User name: cb.palash5@redacted
    Pass:palash552316
    Looking forward for your inisitive.
    Best regards
    Palash

    — by Palash chakroborty 1 year ago

  • We have put in the sim card but we are not receiving a verification code

    — by kim smith 1 year ago

  • I bought 2x Q528, both smartwatches are with me and locations are shown 10km away from me in opposite direction, in the middle shown my location. so 2 Smart watches are in same locarion and their locations shown in wrong locations 15k-20km away from eachother.

    — by shavlego 1 year ago

  • I am having a problem connecting the watch to the phone. Please ask the support team to delete my account. I cannot log in because I already purchased the watch and registered with more than one email address, and now I cannot use it.
    Imei. 866848062362103
    h6c1803y53
    Smart2030

    — by Halim 1 year ago

  • I am having a problem connecting the watch to the phone. Please ask the support team to delete my account. I cannot log in because I already purchased the watch and registered with more than one email address, and now I cannot use it.
    Imei. 866848062362103
    h6c1803y53
    Smart2030

    — by Halim 1 year ago

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