Contact SeTracker Customer Service

Please, my watch will not show registration number ("No registration code, please wait"). IMEI= 865409070659022.
Sim works correctly (Phonecalls ok)

need help with the se tracker 2 . it wont allow me the manual mode for tracking frequency as it has 1 hour ,10 minutes and 1 minute. this feature drains out the battery of my kid’s smartwatch quickly as i am unable to deselect all options so forced to leave it on with one hour which still drains the battery before school since i charge it the evening before.

Good day kindly assist i require unbinding for a lost email address my imei number is 869609036256194

hi
i have a kid watch for 4 monts... i downloade the app,instaled....for some reason i delited
now i downloaded again and i cant use the watch.....it says...i waiting for aprovel from my email.....i did not recev any emails from this app with any notification
please reset my data to factory to be able to use the watch again
my kid watch is
SKU1082
SW70-Q12 BLUE
REG CODE 530104497162860
IMEI 866930049712863
I use to register this email adress
vaseas@redacted
im waiting for an answer ....thank you
please responde

I have two watches for the kids and cannot pair with registration codes

My name is zain. Here is my complaint about a problem I encountered with your app SeTracker.
I am contacting second time. I cannot add my watch to my app because it gives a binding error please unbind it from any account. IMEI:864075037856199 Registration number: 675603578596194

I am contacting second time.
I cannot add my watch to my app because it gives a binding error please unbind it from any account. IMEI:864075037856199 Registration number: 675603578596194.

I cannot add my watch to my app because it gives a binding error please unbind it from any account.
IMEI:864075037856199
Registration number: 675603578596194

The watch refuses to pair with the mobile phone and tells me there is no registration number. Please wait

I would like to request the cancellation of my account on the website.
Thank you in advance for your attention and I look forward to confirmation of the cancellation.

Sincerely,
Osvaldo

Non mi fa registrare account. Come devo fare?

I want to delete my se tracker account. I have sold the watch and there is a new owner.

Can't register the watch because it shows: "No registration code, please wait!"
Can you please send the registration code?
IMEI: 868826060528014
IMEI: 868826060524294

Deletion

I have problem registering
Can I reset my data and create new a new account?
In order to install the application for the Q 12 children’s watch
Thanks

Tushunmayapman

Cant fix the right time and location of the watch.

There is no "Do not disturb" function in my app. Why did it dissapear? What should I do?

Hello. I cannot login anymore into the app on my phone. Had no problems from when I bought the watch for my kid, so it worked fine for the last 2 weeks, but suddenly today is not working any longer. Have uninstalled / installed the app already several times, reset my password and still nothing. It does not log me in the app. Can you please assist?

I have just topped up my son's watch and I am trying to add phone numbers to it again as they all got deleted from no use or data for a few months and now when I try to add numbers it tells me the device is offline or off when it is on. I have had this trouble once before and can't remember how to fix it.

Hello. The "Listen" option has been gone for a few days. Can you please help us ? Greetings Behar Shabani

I bought a q12 kids watch and i cannot bind it with my new phone, so that is why i want to delete my setracker account so i can bind it again. Thank you.

How do I get better location. It is several miles off?

Закупих часовник втора употреба но е регистриран може ли да възстановим настройките до фабрични

Hello, dears,
We are sellers of some kid's watches that are using tracker. The IP of some watches is changed after a while. The default IP is 54.169.10.136 with port 8001 but after a while, we see their IP changes automatically to 18.138.175.34 with the same port. Their watches stop working with the new IP. We try to change back by the following command in SMS (PW,123456,URL,54.169.10.136,8001#) but the IP doesn't change.
Please guild us to help our customers to change their IP
Many Thanks
Mehdi

I bought two setracker2 kids smartwatch and I have been able to get one for them up and go but w other one hen I try to put in the qr code on the it keeps saying it is not the correct qr code can you please tell me what to do

hi,
how I can chenge reg code to new IMEI?

I am still waiting for my issue to be resolved. I now have the setracker saying waiting for administrative approval. I set the phone up. One thing I did notice was my email looked incorrect? Please help.

I brought se tracker 2 smartwatch. But it's showing binding failed and registration code is wrong. Pls reply

I cannot get on the app. It did an update and then could not find my email. I lost everything my son sent me. How do I recover it?

I receive incorrect registration code and cannot pair with the watch. 867171047665592

Need help getting passed the authorization step. That’s all I’m waiting on it’s to hard to do anything on it . Have active SIM card need to set up apn as well

Watch not working battery failure

How to rest watch

I got ordered tracker but charges is not good in condition and unable to charge

Hello I have a registered Wath to the app
Calling to and from the watch is working.
In the app I cant change any option because it says device is offline
The command sent to watch pw,123456,ts#
returns:
ver:G4H_F6_EMMC_OVERSEA_240_5M_akq_IPS_w_2021.02.03_14.50.00;
ID:**********;
imei:***************;
url:18.138.175.34;
port:8001;
upload:3600;
lk:300;
batlevel:70;
language:ru;
zone:+03:00;
profile:1;
GPS:OK(0);
wifiOpen:true;
wifiConnect:true;
gprsOpen:true;
NET:OK(100)

I think the ip is wrong and should be 52.28.132.157
but the command pw,123456,url,52.28.132.157,8001# is not working
Please Help

I have tried to add my sons watch to the app after I log in it just keeps saying awaiting authorisation how can I sort this?

Hi There, my child is in Spain at the moment and the watch won't work on this. Does the SE Tracker app work internationally? Many thanks

I bought an watch over takealot for my son,the barcode doesn't work to pair the watch with the phone so we can't use the watch
What can we Do please

I am unable to bind newly bought kid smart watch to my SE tracker account. Awaiting authorization for 4 hours now. please assist

Hi guys, i got my son the setracker watch a few years ago, i set it up then but can't remember how i did, I've got a new sim card and im setting it up again, the watch is looking for me to give ok ok the access my account, its still me but new email, where do i find the location so i can ok myself to access my account, or can i delete it and start again. Regards Tom

Hello, I have a connected whatch but I can't connect it because there is a message : "the number has been registered yec , contact your agent." Please, How can Be solutioned this problem ? Thanks

I'm trying to pair a second device. I have two children with smart watches we are trying to link their devices to my app.

I would like to cancel my SeTracker subscription. Thank you!

The registration code is incorrect

Watch won't respond because ip stuck in Hong Kong

I have changed my phone number and do not have access to my old number. When I log in on the app and try and add a watch it se ds authorisation to my old number. How do I change my phone number

Hi,I want to delete my account completely

Hello
I want to reinstall setracker software on my new iPhone, please cancel this software for me

Binding failed. You have already bound the device and are waiting for authorization from the main administrator. You cannot add it again.

My kid unstalled the setracker and I think the email I registred was wrong( as I can see on the Picture, I maybe registred as georgiagraceb@redacted@yahoo.com . With 2 @yahoo.com. I registred again as georgiagraceb@redacted . When I try to log in it appears that The device is already paired with another account waiting for device authorization.
I dont know what to do.
I´m the administrator but I can´t access these setracker account because that e-mail is worng.
The watch is paired with de account I can´t acess
The right e-mail is georgiagraceb@redacted
Can you help me? Can you reset the count linked to the 4Glte of my kid?

thank you

I saved contacts in my phone app for my daughter's watch and when she dials it's shows name with number but when we calls her it doesn't show our name on that .it just shows a number .

I can't call my daughter on her phone but she can call me. I can't log into my account it says account error. Is there a customer service number I can call?

I have created the account more than one for changing the location.know it is difficult to add the kids watch to the app because of the need of user authorization.

I bought a smart baby watch, but the seller couldn't help me bind it. what do I do?

I cannot creat an account

Bonjour
Merci de supprimer mon compte setracker conformément à la loi de suppression des donnes
Mail : steph69840@redacted

Merci de me confirmer la suppression

Cordialement
Stéphanie pipier

Please help us with our setracker account. The phone of my child is 'offline' or not under network coverage. Before it was working, now it's not. Please help.

We cannot find the verification code for Registration. We also did not receive a SUM card. Is it already installed in the watch?

I need to restore my watches' factory settings. I tried the SMS commands but it does not work. Please advise