Contact Wondrium Customer Service

Why should I report an Issue with Wondrium - Educational Courses?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Teaching Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's a shame because the app and customer service are so bad that I'm ready to cancel.I love the Great Courses, and based upon the content, I was planning on extending past the 30 day trial.

2. For example it's still lacking playback in full screen mode, and the app looks and feels old and outdated.I was a heavy user of the previous version of this app and it was great! I love The Great Courses Plus and the app was simple but effective.

3. Not a problem but annoying and looks unprofessional.2020-04-16 (revised to 3 stars) The folks at Great Courses Plus are obviously working on improving the user experience and have made a significant progress over the past 2 weeks.

4. And if you try to exit popup, you have either changed the setting (which I don't want to do - I downloaded the content because I *don't* want to stream over my data plan) or you haven't changed it and playback stops.

5. But inexplicably (I think because they never tested this), when you start to play downloaded content while not connected to wi-fi, you get a pop-up warning you that you need to change settings to allow data streaming because you're not connected to wi-fi.

6. Have listened to many of The Great Courses for years on Audible, but some of them definitely need to be watched, which is why I'm happy to have found they have a subscription service.

7. As a long-time customer of The Teaching Company / The Great Courses (since the time when courses were sent out on cassette tapes) this is disappointing.

8. They changed the name to Wondrium, and added a lot of non-Great Courses content that I don't want.

9. This service has great educational content from science, hobbies, history, technology and art.

10. The roku app won't keep you signed in so it takes a while to sign in and it's really annoying.Great content, buggy app.

11. It seems the app development is stagnant (though the content is great) The app is good, but not great.

1. Fix Wondrium Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wondrium: Restarting the app will resolve most errors.
2. Update the Wondrium App. Here is how:
   1. On Android goto PlayStore » Search for "Wondrium" » Open Wondrium - Educational Courses » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wondrium » click "UPDATE".
3. Clear Wondrium - Educational Courses app cache: Clearing cached data will force your app to retrieve the latest data directly from Wondrium servers.
   1. On Android, goto Settings » Apps » Select "Wondrium - Educational Courses" » click Storage » click "Clear Cache".
4. Check Wondrium app permissions. If any of these permissions required to use your device's features are disenabled, Wondrium might not work.
5. Uninstall and reinstall Wondrium. If nothing else has worked, completely uninstall Wondrium then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wondrium not working

2. Fix Wondrium Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wondrium be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wondrium not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wondrium may not be able to connect to the Internet when running in the background.