Contact Smart Home Solution Customer Service

Why should I report an Issue with Smart Home Solution?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of A1 Telekom Austria Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By using the app, the system learns your routines and habits and adapts lighting, temperature and alarm to your life.

2. If a burglary, water damage or fire does occur, you will be alerted immediately via in-app-notification, SMS and automatic call.

3. When you're away, you can take an secured (encrypted) look at your home and in case you can activate presence simulation to deter potential burglars.

4. Manual or automatic control of devices and lighting is of course also part of a modern smart home, this can also be simplified via rules, presets and voice control.

1. cant connect to gateway..too many permissions eg location...too much data..you dont need my adress...i bought device itself so.. not cool..big mistake to take the smart homebfrom a1... its cheap chinese hardware with bad app design reply to a1: i contacted the suppport.

2. the issue is in app design itself..it requires too many permissions ..doesnot detect vistors in real time.. loses connection...etc.. its badly designed from the begining.

3. Even Google play dont have an email address on the app download page.This app is very useful for A1 smsrthome users .Simple and easy and your home is on your finger tips when you are away from home.

4. And could show fibaro sensor battery level if possible.wanting too much info to sign up.

5. emails contain no contact info or details to unsubscribe or delete account.

6. I think you could only add real time readings for light from Fibaro Multisensor.

7. Cmmon employ some senior devs.Fully operational and easy to usemy gateway is down.

8. Also the sensor is not turning on the led light on movement as it says in the manual.

9. deleted app but cant delete account as no way of contacting them.

10. superNew update is full with bugs related to connecting to devices.

11. support can not solve that flaw.App works great.

1. Fix Smart Home Solution Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Home Solution: Restarting the app will resolve most errors.
2. Update the Smart Home Solution App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Home Solution" » Open Smart Home Solution » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Home Solution » click "UPDATE".
3. Clear Smart Home Solution app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Home Solution servers.
   1. On Android, goto Settings » Apps » Select "Smart Home Solution" » click Storage » click "Clear Cache".
4. Check Smart Home Solution app permissions. If any of these permissions required to use your device's features are disenabled, Smart Home Solution might not work.
5. Uninstall and reinstall Smart Home Solution. If nothing else has worked, completely uninstall Smart Home Solution then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Home Solution not working

2. Fix Smart Home Solution Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Home Solution be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Home Solution not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Home Solution may not be able to connect to the Internet when running in the background.