Contact 闲鱼 Customer Service

Why should I report an Issue with 闲鱼?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taobao to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 邮箱：taobao-fleamarket-client@list. alibaba-inc.

1. The app itself already got tons of problem such as playing video clip ,video quality and plenty more.咸鱼，already verify with alipay, and already verify my identity too, talk and explain to the support, but still blocking me, rubbish app, just pull it down from Google play if u are not built for global usageCan't log in at all.

2. Might as well don't open to us!Payment mode doesn't allow foreigner like us to pay up easily and has to verify with your international passport otherwise it won't work at all.

3. Linked to Taobao and Alipay, failed verification because no option to use Taobao verify as they require China ID.

4. Suddenly one day xianyu account need real identity verification and not allow fill in international passport and name.

5. Download other apps like alibaba or aliexpress for international purchases.The app is so laggy that it couldn't even load the main page and even load the result of the things I'm searching for.

6. I don't understand why China apps open to us and yet make our lives hell by having tons of errors and international passport.

7. I've attempted to login for months! Totally useless.It blocked me from chatting with seller for not verify AliPay.

8. 系统繁忙 all day long.If anyone wants to use this app for international purchases, don't bother this app was not created for selling items outside of china also its available to the US because there are plenty of chinese people abroad.

9. You don't want to sell is it? I was forced to use an agent but most things I want are limited and usually available at late night.😞I find some sellers are very fishy and toxic.

10. I tried with my AliPay and Taobao accounts and it always just gives a "system is busy"（系统繁忙）error message.

11. Please fix this! My xianyu account has been blocked and can't view the order I has bought.This app is an extreme security hazard and is very intrusive.

1. Fix 闲鱼 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 闲鱼: Restarting the app will resolve most errors.
2. Update the 闲鱼 App. Here is how:
   1. On Android goto PlayStore » Search for "闲鱼" » Open 闲鱼 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 闲鱼 » click "UPDATE".
3. Clear 闲鱼 app cache: Clearing cached data will force your app to retrieve the latest data directly from 闲鱼 servers.
   1. On Android, goto Settings » Apps » Select "闲鱼" » click Storage » click "Clear Cache".
4. Check 闲鱼 app permissions. If any of these permissions required to use your device's features are disenabled, 闲鱼 might not work.
5. Uninstall and reinstall 闲鱼. If nothing else has worked, completely uninstall 闲鱼 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 闲鱼 not working

2. Fix 闲鱼 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 闲鱼 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 闲鱼 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 闲鱼 may not be able to connect to the Internet when running in the background.