Published by Student Media LLC

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Why should I report an Issue with Translate Platinum - Online Tr?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Student Media LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Translate Platinum Customer Insights

1. I'm a first-year student of Spanish and Welsh so once in a while the interpretations are more complex than what I need yet I can still use itThe moment I opened the app i had to pay a fee just for translating songs for my Grandma, then I had to go find ANOTHER app to translate English songs for my Grandma since she's Japanese and still doesn't understand English.

2. I cherish having the option to snap a photo to translate what is on the screen, just as a text or conversing with another person with live translation.

3. Google Translate provides far better service for free.App very misleading, you cant use it unless you subscribe monthly.

4. Jesus christ i bought a actual hand held physical ACTUAL MANUFACTURED REAL ITEM in 2010....that didnt require a monthly fee that was $5 more than a single month charge to trzndkate.

5. If you want a lot of downloads, I suggest you let people use it for free, I don't find it very bright, I'm just trying to write a post, but this is stopping me.open app... wants you to sign up for trial.

6. $25 PER MONTH TO TRANSLATE??? IT DID SAY FREE TO DOWNLOAD... LOL google translate.

7. I downloaded this app about an hour ago and have not got it to translate thing I put in the text to translate box.

8. This app is not for you if you don't like paying fees just FOR A SIMPLE TRANSLATIONWhen I downloaded this app, it told me to sign up and pay a fee as soon as I opened the app.

9. Never ever give 25$ per month to translate.

10. No way to use live translate.

11. Simple to use, thanks a lot!This app is absolutely horrible I give it zero Stars if I could but unfortunately you can't leave a review unless you leave one star.

Steps to Troubleshoot & Fix Translate Platinum Issues

1. Fix Translate Platinum Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Translate Platinum: Restarting the app will resolve most errors.
  2. Update the Translate Platinum App. Here is how:
    1. On Android goto PlayStore » Search for "Translate Platinum" » Open Translate Platinum - Online Tr » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Translate Platinum » click "UPDATE".
  3. Clear Translate Platinum - Online Tr app cache: Clearing cached data will force your app to retrieve the latest data directly from Translate Platinum servers.
    1. On Android, goto Settings » Apps » Select "Translate Platinum - Online Tr" » click Storage » click "Clear Cache".
  4. Check Translate Platinum app permissions. If any of these permissions required to use your device's features are disenabled, Translate Platinum might not work.
  5. Uninstall and reinstall Translate Platinum. If nothing else has worked, completely uninstall Translate Platinum then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Translate Platinum not working


2. Fix Translate Platinum Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Translate Platinum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Translate Platinum not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Translate Platinum may not be able to connect to the Internet when running in the background.

Reported Issues

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