Contact Copenhagen Wheel Customer Service

Why should I report an Issue with Copenhagen Wheel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Superpedestrian to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wheel allows you to control and customize your Copenhagen Wheel - the new device from Superpedestrian that transforms your bicycle into a smart electric hybrid.

2. Get more from your Wheel through the Wheel app by tracking personal usage statistics including time, distance, calories burned, power, elevation climbed and more, all of which can be compared and shared with friends.

3. The Copenhagen Wheel contains a motor, batteries, multiple sensors, wireless connectivity, and an embedded control system.

4. The Wheel learns how you pedal and integrates seamlessly with your motion, multiplying your pedal power 3x—10x.

5. All actuation of the Wheel happens automatically via the pedals through sensing and control algorithms.

6. When you pedal harder, like when you're going uphill, the Wheel provides more assistance.

7. Using the Wheel app, you can vary the level of powered assist.

8. Our mission is to help people move through cities more seamlessly.

9. It makes hills feel flat and distances shrink, so you can cycle just about anywhere.

10. Named one of TIME Magazine’s 25 Best Inventions of 2014.

11. Superpedestrian is focused on urban mobility.

1. There just must be an easy software bypaas solution....works pretty well but updates can take a long time to download and must be done standing near your bike with the wheel turned on, so long periods standing in the garage to have wi-fi and trying to get updates.Can't login.

2. Unfortuneltly I am a bit in deisbelief, though perhaps I am uninformed of other possibilities, about the neccesity of my phone to operate it....Can I please simply get a on/off switch? What gives? If I loae my phone, or it dies, it seems the wheel is now a super bummer.

3. If you're in the market for an electric bike, stay far away from Super Pedestrian.UPDATE YOUR APP!! Couldn't set up the wheel with the Android app using 2 different pixel devices!! I had to borrow a friend's IOS device to get it to work.

4. It's a shame, because the wheel itself is an engineering marvel.The app doesn't reliably connect or auto-reconnect with the wheel.

5. I'm frequently opening and closing the app or restarting my phone to get the wheel to connect.

6. Also, extremely annoyingly the wheel disconnects from my phone after simply taking a break for a few minutes.

7. Yes I like the wheel.Update 3/26/23: The app is forcing me to login to use the wheel, but keeps giving me errors so now the wheel is totally useless.

8. First it is buggy and crashes often while trying to connect to the wheel.

9. The app constantly disconnects from the wheel, or doesn't connect at all.

10. Big time waster when you're stopping often and switch off the wheel for short periods!I am loving this incredible wheel.

11. Often doesn't find a wheel and I have to tap 'search again' or restart the app then search again.

1. Fix Copenhagen Wheel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Copenhagen Wheel: Restarting the app will resolve most errors.
2. Update the Copenhagen Wheel App. Here is how:
   1. On Android goto PlayStore » Search for "Copenhagen Wheel" » Open Copenhagen Wheel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Copenhagen Wheel » click "UPDATE".
3. Clear Copenhagen Wheel app cache: Clearing cached data will force your app to retrieve the latest data directly from Copenhagen Wheel servers.
   1. On Android, goto Settings » Apps » Select "Copenhagen Wheel" » click Storage » click "Clear Cache".
4. Check Copenhagen Wheel app permissions. If any of these permissions required to use your device's features are disenabled, Copenhagen Wheel might not work.
5. Uninstall and reinstall Copenhagen Wheel. If nothing else has worked, completely uninstall Copenhagen Wheel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Copenhagen Wheel not working

2. Fix Copenhagen Wheel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Copenhagen Wheel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Copenhagen Wheel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Copenhagen Wheel may not be able to connect to the Internet when running in the background.