Contact State Water Heaters Customer Service

Why should I report an Issue with State Water Heaters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of State Water Heaters to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With constant remote monitoring and helpful tools designed just for professionals, the State Water Heaters Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management.

2. Stay connected to the water heaters you install to monitor your water heaters remotely and adjust temperatures and settings.

3. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more.

4. Find the warranty status for a State water heater and get replacement suggestions based on the current brand and model.

5. Stay connected to your water heater by monitoring temperature, schedules and more.

6. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app.

7. Choose your ideal operating mode depending on how you use your water heater.

8. Whether for your home or your business, the iCOMM platform offers you peace of mind.

9. Provides personalized recommendations to help you identify the best options for your customers.

10. Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.

1. Unfortunately I was unable to set up an account to even try out the app.Could not get past the QR code setup or manually entering the heater serial number.

2. Not sure if it was coincidence or not, but it's great to have the app working again.Downloaded and attempted to set up an account.

3. After pressing submit the app would send an error message.

4. Doesn't workApp doesn't work.

5. App was throwing an error.

6. Called into tech support.

7. Won't read the qr on heater.

8. The next day, issue was fixed.

1. Fix State Water Heaters Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart State Water Heaters: Restarting the app will resolve most errors.
2. Update the State Water Heaters App. Here is how:
   1. On Android goto PlayStore » Search for "State Water Heaters" » Open State Water Heaters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for State Water Heaters » click "UPDATE".
3. Clear State Water Heaters app cache: Clearing cached data will force your app to retrieve the latest data directly from State Water Heaters servers.
   1. On Android, goto Settings » Apps » Select "State Water Heaters" » click Storage » click "Clear Cache".
4. Check State Water Heaters app permissions. If any of these permissions required to use your device's features are disenabled, State Water Heaters might not work.
5. Uninstall and reinstall State Water Heaters. If nothing else has worked, completely uninstall State Water Heaters then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing State Water Heaters not working

2. Fix State Water Heaters Server issues & Internet Connection

1. Check network connection: An unstable Internet will make State Water Heaters be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to State Water Heaters not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, State Water Heaters may not be able to connect to the Internet when running in the background.