Published by Spotwish on Jul 21, 2023

Report an issue with Cogni.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Cogni?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Spotwish to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Cogni image 1 contact Cogni image 2

About Cogni

1. It works like this: whenever you feel some striking emotion, you take note of the situation that caused it, the thoughts you had at the time and the actions you took as a result of that emotion.

2. Over time, your thinking Records history begins to reveal patterns of behavior that you and your therapist can identify and work.

3. Even if you do not have a psychologist or is not in therapy, registering your thoughts can be very useful as a means of self-learning.

4. And if you ever decide to start therapy, you will already have a rich history right in the app, that your therapist can use to guide you!

5. These records are widely used in cognitive-behavioral therapy (CBT), but can be useful even for those who do not do therapy.

6. Cognitive-behavioral therapy (or simply CBT) is a type of psychotherapy.

7. Cogni is the easiest, faster and fun way for you to write down your emotions and thoughts.

8. CBT has been expanding around the world, as a practical approach to treatment with excellent results.

9. Among various techniques used by psychologists who practice CBT, one of the most used techniques is the Dysfunctional Thought Record.

10. And that's what Cogni does best!

11. You will learn to know yourself better and better control your emotions, getting a more balanced and happy life!

Cogni Customer Insights

1. Although it's possible to register I'm feeling angry or so, it'd be nice to have more options bc it stays registered as "very sad"Great to organise your thoughts and feelings, and to keep a track on how you're evolving in your therapy!It's a great application, although can use some more emotions in the selection menu.Really useful.

2. Sometimes we forget those things.The design of the app is great, and the app itself works fine, but it would be nice to creat more moods and edit them.I only see happy, neutral and sad faces.

3. It now works, it's a great app to keep my psychologist updated, and way less clunky than messaging her every once in a while or emailing her a document every week.

4. Studying those registries make you learn about how you stress or sad, same with what makes you happy and excited.

5. My ine suggestion would be to make more emotions available to choose from though (e.g. sick, resigned, numb etc)usability is lackluster.

6. Very practical and simple to learn!I love the experience using the app.

7. The green color should be related to the Most Positive Mood, for example.

8. I only suggest to change the color of the icons due to semantics.

9. You can make a registry in 3 minutes no stress.

10. :)Very simple to use.

11. Congrats on your app.

Steps to Troubleshoot & Fix Cogni Issues

1. Fix Cogni Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Cogni: Restarting the app will resolve most errors.
  2. Update the Cogni App. Here is how:
    1. On Android goto PlayStore » Search for "Cogni" » Open Cogni » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cogni » click "UPDATE".
  3. Clear Cogni app cache: Clearing cached data will force your app to retrieve the latest data directly from Cogni servers.
    1. On Android, goto Settings » Apps » Select "Cogni" » click Storage » click "Clear Cache".
  4. Check Cogni app permissions. If any of these permissions required to use your device's features are disenabled, Cogni might not work.
  5. Uninstall and reinstall Cogni. If nothing else has worked, completely uninstall Cogni then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cogni not working

2. Fix Cogni Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Cogni be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cogni not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cogni may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my account.
    E-mail: luizafontes1000@redacted
    Password: analuiza13579

    — by Ana Luiza 1 year ago