Published by Bitcoin Wallet Spot on Feb 6, 2024

contact Spot: bitcoin & crypto wallet Chat with our AI-based Spot Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Spot?



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Why chat with our AI Spot Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Spot.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It would be great it one day stellar assets would be automatically added from the given stellar address like it's done for ethereum/exchange accounts!The main thing that I love about Spot is the Fantastic UI it's simply wonderful, it's also super easy to use evan for first timers, highly recommend! 🔥 The only thing that makes it a ⭐⭐⭐⭐ and not a 5 star review is because there's no support for the BSC Binance Smart Chain, that's the only thing that's missing for me personally, hopefully support for the BSC will come soon.Recent updates have been disappointing.

2. I maintain that your costs are totally unreasonable, but please make the price clear.Synchronization with stellar fixed as promised(at least the wallet amount) but the list of transactions still appears to be outdated.

3. Edit: After uninstalling previously I thought I'd give this another try, only to find more features removed.Their main feature used to be that you were able to watch your portfolio across exchanges and other wallets.

4. Overall process of registering, verification,buy,send wait time took about, 40 minutes, so pretty good.Smooth, great ticker app.

5. The Watchlist feature has now gone as well.This used to be the best app for tracking your portfolio across multiple exchanges, but they decided to remove this entirely without any proper communication.

6. I don't use the wallet because paper wallets are the way to go with this stuff, so I cannot attest to the built in wallet, but I would think it's very convenient.

7. Now the app is no longer unique in its features, it is just another crypto wallet like the thousands already out there .

8. App is now acting primarily as a wallet with a wallet tab acting as the default tab when the app opens with no way to change it which is frustrating.

9. For instance my last transaction on the list is dated January 1st, but at least this way actual portfolio value can be determined.

10. So far its been pretty easy to use as in verification, purchasing, and sending, in a quick timely manner.

11. I gave it a 4 star because from the app, it gave me the impression that transactions were instant which wasn't.

Steps to Troubleshoot & Fix Spot Issues

1. Fix Spot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Spot: Restarting the app will resolve most errors.
  2. Update the Spot App. Here is how:
    1. On Android goto PlayStore » Search for "Spot" » Open Spot: bitcoin & crypto wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spot » click "UPDATE".
  3. Clear Spot: bitcoin & crypto wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Spot servers.
    1. On Android, goto Settings » Apps » Select "Spot: bitcoin & crypto wallet" » click Storage » click "Clear Cache".
  4. Check Spot app permissions. If any of these permissions required to use your device's features are disenabled, Spot might not work.
  5. Uninstall and reinstall Spot. If nothing else has worked, completely uninstall Spot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Spot not working


2. Fix Spot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Spot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Spot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Spot may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Jayson

I’d like to delete my account because I’m clean ing up accounts