Contact Mi Telcel Customer Service

Why should I report an Issue with Mi Telcel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telcel, Radiomovil Dipsa S.A. de C.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. En la sección “Paquetes” puedes comprar paquetes de Internet, paquetes para viajar al extranjero y recargar saldo a amigos y familiares con tarjeta de crédito o débito.

2. En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles.

3. La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes.

4. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet.

5. En la sección “Servicios” puedes dar de alta/baja los Servicios Adicionales de tu línea y conocer Internet de las cosas.

6. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos.

7. En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago.

8. En la sección “Servicios” puedes consultar tus suscripciones de Telcel y de Terceros.

9. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito.

10. Está disponible para todos nuestros clientes con dispositivo GMS compatible.

11. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece.

1. More details as the developer asked for, when I try to login, it states the service is not working, this happens almost on a daily basis, sometimes I have to log in to the my telcel web page and sometimes that works, but not consistently, in general all IT applications from Telcel are incredibly unreliable and broken.

2. Cant believe they would release this to the public.Awful application, it doesn't work as expected, always showing errors loading info and also is a gate to enable spam messages when your invoice date has expired.

3. It never allows me to pay on time and whatever you wanna do have to try at least 3 days in a row to get it done via the app.Though they finally fixed the issue where we couldn't see how much data we were using, now it only shows the whole number.

4. It's pretty much a question of luck to be able to do what you are actually trying to do when using this appOnly works half of the time.

5. I personally think it's a horrible practice as you have no way of knowing whether you are at 6.1 or 6.9. It's the first time I've seen a cell phone company do this.Since the latest update, I am unable to pay i.

6. I can't see how many GBs I got left or the expiration date of my plan, but all the cellphone advertising works perfectly though (sarcasm).

7. I would give it a -5/5 stars, but that option is not available.Like most websites and apps I have encountered in Mexico, the information architecture and user experience seem to be an afterthought.

8. Telcel is just wasting customers' time with this piece of junk they call app.

9. My husband's phone is doing the same error, before we ever put in our credit card, it throws an http internal error.

10. If you want an application that just waste your time, battery and memory, this is the one.

11. I have been trying for days and keep getting an internal error.

1. Fix Mi Telcel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mi Telcel: Restarting the app will resolve most errors.
2. Update the Mi Telcel App. Here is how:
   1. On Android goto PlayStore » Search for "Mi Telcel" » Open Mi Telcel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Telcel » click "UPDATE".
3. Clear Mi Telcel app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Telcel servers.
   1. On Android, goto Settings » Apps » Select "Mi Telcel" » click Storage » click "Clear Cache".
4. Check Mi Telcel app permissions. If any of these permissions required to use your device's features are disenabled, Mi Telcel might not work.
5. Uninstall and reinstall Mi Telcel. If nothing else has worked, completely uninstall Mi Telcel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mi Telcel not working

2. Fix Mi Telcel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mi Telcel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mi Telcel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mi Telcel may not be able to connect to the Internet when running in the background.