Published by SpartanNash on Jul 24, 2024

Report an issue with VG's Grocery.
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Why should I report an Issue with VG's Grocery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SpartanNash to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About VG's Grocery

1. The VG’s Grocery app helps customers easily view our weekly ad and save even more through our yes rewards program with coupons, clubs, and rewards.

2. Enhance your shopping experience with everything you need right at your fingertips including store hours, online shopping with the Fast Lane, and more!

VG's Grocery Customer Insights

1. No other store does the pickup process as well as VG's!Not giving a rating, because it installed an update, and all I get us a blank screen when it opens.

2. It opens than it loads and then it crashes.The app does exactally what its supposed to do which in itself is great! It gives me most sales,.which i need to know cause theres no paper sales comming out now.

3. Absolutely annoying, because I always use the coupons.For some time now, have not been able to see all the coupons available.

4. I paid for the fast lane subscription, but it doesn't reflect that in the app so I keep getting charged the $5.

5. Only a canned response that I can clip the coupons at the store.

6. So frustrated.App is only a blank screen, been that way for months.

7. Unable to search for items to purchase to put on a shopping list.

8. I sent an email a few days ago about issues with version 3.7 not working.

9. App doesn't show me past purchases or pending orders.

10. I can list general items, but not a specific product.

11. I've called customer service and had them "fix it" and it still doesn't work.

Steps to Troubleshoot & Fix VG's Grocery Issues

1. Fix VG's Grocery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VG's Grocery: Restarting the app will resolve most errors.
  2. Update the VG's Grocery App. Here is how:
    1. On Android goto PlayStore » Search for "VG's Grocery" » Open VG's Grocery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VG's Grocery » click "UPDATE".
  3. Clear VG's Grocery app cache: Clearing cached data will force your app to retrieve the latest data directly from VG's Grocery servers.
    1. On Android, goto Settings » Apps » Select "VG's Grocery" » click Storage » click "Clear Cache".
  4. Check VG's Grocery app permissions. If any of these permissions required to use your device's features are disenabled, VG's Grocery might not work.
  5. Uninstall and reinstall VG's Grocery. If nothing else has worked, completely uninstall VG's Grocery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VG's Grocery not working


2. Fix VG's Grocery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VG's Grocery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VG's Grocery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VG's Grocery may not be able to connect to the Internet when running in the background.

Reported Issues

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