Published by Eateasily Online JLT on Aug 16, 2024

Report an issue with EatEasy.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with EatEasy - Food & Grocery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Eateasily Online JLT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EatEasy - Food & Grocery image 1 contact EatEasy - Food & Grocery image 2

About EatEasy - Food & Grocery

1. Search and filter restaurants according to food type, cuisine, payment type, minimum order, delivery time, delivery fee and locations.

2. EatEasy is the official mobile app of EatEasy. ae - UAE's leading online food and grocery ordering website and mobile app founded in 2013.

3. Place an advance order for food and grocery delivery.

4. Earn cashback on your every order to redeem free food from different restaurants.

5. Order food for delivery from 10,000+ restaurants in UAE.

6. Online Ordering for food and grocery delivery has never been so easier!

7. View hundreds of restaurant menu with customer reviews, food images, and item descriptions.

8. Add special instructions on each food item or add comments to notify restaurant.

9. Save multiple addresses like home, office and other addresses to order quickly from different locations.

10. Schedule a particular date and time to place an order.

11. Explore exciting discounts, offers, and promotions from different restaurants.

EatEasy Customer Insights

1. Was travelling and had no time to order thru any other delivery service.

2. Pathetic...waste of time and energy 👎👎👎👎👎 no refund..no time to go behind all the time...never ever seen such poor service🫣Very long time for delivery, you can wait up to two hours sometimes,.

3. My first order through this app was cancelled after a long wait, and I haven't received a refund.

4. The most recent incident happened when I placed an order, received a confirmation, however, the restaurant was not available for some reason.

5. there are alot of restaurants available which is great and it has all that you need to make a quick order from your phone.

6. They didn't deliver the food and also no refund.. Had a complaint against them on Consumer protection dept.The orders get cancelled, and they don't refund the money.

7. Charging people before making sure that the order is safely and correctly delivered then not supporting the customers once there is an issue with the order.

8. easy to use and the way certain sections have been seperated mskes it easy to browse through the restaurants depending on what you are looking for.

9. The new updates have fixed all issues we had in the past, and we are happy to see this company grow each day.Bad service and worst customer service.

10. Instead of proactively telling me so I could place another order, I found out when I called after 30 minutes.

11. Of course uninstalled it and never recommend it.Waited for the order that never came.

Steps to Troubleshoot & Fix EatEasy Issues

1. Fix EatEasy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EatEasy: Restarting the app will resolve most errors.
  2. Update the EatEasy App. Here is how:
    1. On Android goto PlayStore » Search for "EatEasy" » Open EatEasy - Food & Grocery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EatEasy » click "UPDATE".
  3. Clear EatEasy - Food & Grocery app cache: Clearing cached data will force your app to retrieve the latest data directly from EatEasy servers.
    1. On Android, goto Settings » Apps » Select "EatEasy - Food & Grocery" » click Storage » click "Clear Cache".
  4. Check EatEasy app permissions. If any of these permissions required to use your device's features are disenabled, EatEasy might not work.
  5. Uninstall and reinstall EatEasy. If nothing else has worked, completely uninstall EatEasy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EatEasy not working


2. Fix EatEasy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EatEasy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EatEasy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EatEasy may not be able to connect to the Internet when running in the background.

Reported Issues