Published by Sony Mobile Communications

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Why should I report an Issue with AR effect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AR effect Customer Insights

1. It is built well and has many features but it's just too laggy for me since my phone is a bit old now.That's why Sony 📱 are cheap! Overheating, crashes & acting up, freaz a lot, 🗑 of memory.... More or that's enough! No response from the customer service as they knew how bad they were, but to pay the bill I guess!Why is the portrait mode camera not available for Android 8? I took many beautiful and funpictures of my daughters with them and would love to continue doing so.

2. im using xz premium.If your thinking of getting this app the don't its always glitchly and never works I tried to do dinosaur but it just kept on freezing and moving when it shouldn't if you do get this game I warned youPreinstalled bloatware on my Sony Xperia M4.

3. I prefer to sell my soul to Satan instead of launching this app and I would gladly do that.I love AR effect but it needs more filters on the mascrade 1⃣ because thta is very boring 💤.

4. Thanks for great apps and products.excuse me? where is the so-called new features face animation on the miniatures and 3d stickers? if it's only for some new models, plz mention them instead of explaining like a general one.

5. All i know is my camera do not take forward photos and it was sent back to sony , they return after almost 2months with an answer (nothings wronge ) 3months after i purchased it.

6. I have come to actively avoid Sony products from this experience.What is this thats been on my sony all these months and i have no idea wth' space being used .

7. It has the worst motion tracking of any AR app ever, and it isn't even uninstallable in my Sony phone.

8. This app, has the most unrealistic and unbelievably bad effects imported from the time of king oomba goomba and portrayed as a photography app.

9. Even when disabled it wants to update and use up what little space I have for actually useful apps.

10. AR effect is good and well made just has some problems to me.I never really had the need to use this app.

11. My phone is more the capable to run this application and it's still buggy.

Steps to Troubleshoot & Fix AR effect Issues

1. Fix AR effect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AR effect: Restarting the app will resolve most errors.
  2. Update the AR effect App. Here is how:
    1. On Android goto PlayStore » Search for "AR effect" » Open AR effect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AR effect » click "UPDATE".
  3. Clear AR effect app cache: Clearing cached data will force your app to retrieve the latest data directly from AR effect servers.
    1. On Android, goto Settings » Apps » Select "AR effect" » click Storage » click "Clear Cache".
  4. Check AR effect app permissions. If any of these permissions required to use your device's features are disenabled, AR effect might not work.
  5. Uninstall and reinstall AR effect. If nothing else has worked, completely uninstall AR effect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AR effect not working


2. Fix AR effect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AR effect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AR effect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AR effect may not be able to connect to the Internet when running in the background.

Reported Issues