Contact Boomerang from Instagram Customer Service

Why should I report an Issue with Boomerang from Instagram?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Instagram to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is totally unusable right now!I had the same exact issue as one of the other reviewers, where I took many cool videos and when I went to look at them this weird green screen strip was there as well as this weird orange and black shadow effect almost like an old film effect.

2. Sometimes it seems to play the clip too fast and/or makes it too short to edit, which is frustrating, but that happens rarely; when it works, it's great: clever and witty and imaginative... one of the best.While the app has always worked on all of my Samsung Android phones, I've noticed lately, the videos that are saved can't even be recognized by my device.

3. I've emailed boomerang support with examples but the message has not been responded to.Edit: They finally fixed the issue where it would double film the video.

4. Not anymore and is taking up space on my phone, so I guess I'll delete it since there doesn't seem to be a fixed as this has been an ongoing issue for months.

5. The video looks like it separates with a black and white version at the top of the screen and a colored version at the bottom.

6. Not a 5 star because of the quality of the video once uploaded and because it took so long to fix the problem, but all in all still a good app.

7. My videos are saving either all black; therefore, I can't see the video or all green with lines through the video.

8. I have to open up boomerang through Instagram in order to use it properly, which takes about 5 extra steps, which is annoying when you're trying to capture a fun moment via boomerang.

9. When I make a boomerang through the app, and save the video, it does not play back the way I recorded it.

10. Previously, it didn't look discolored if you took the boomerang through the Instagram app, but I did it yesterday, and that's discolored too.

11. Boomerang used to have its own gallery within the app, to see what you've saved, but I don't even see an option for that anymore, very bizarre.

1. Fix Boomerang from Instagram Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Boomerang from Instagram: Restarting the app will resolve most errors.
2. Update the Boomerang from Instagram App. Here is how:
   1. On Android goto PlayStore » Search for "Boomerang from Instagram" » Open Boomerang from Instagram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Boomerang from Instagram » click "UPDATE".
3. Clear Boomerang from Instagram app cache: Clearing cached data will force your app to retrieve the latest data directly from Boomerang from Instagram servers.
   1. On Android, goto Settings » Apps » Select "Boomerang from Instagram" » click Storage » click "Clear Cache".
4. Check Boomerang from Instagram app permissions. If any of these permissions required to use your device's features are disenabled, Boomerang from Instagram might not work.
5. Uninstall and reinstall Boomerang from Instagram. If nothing else has worked, completely uninstall Boomerang from Instagram then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Boomerang from Instagram not working

2. Fix Boomerang from Instagram Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Boomerang from Instagram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Boomerang from Instagram not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Boomerang from Instagram may not be able to connect to the Internet when running in the background.