Published by PlayStation Mobile Inc.

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Why should I report an Issue with Experience PlayStation?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PlayStation Mobile Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Experience PlayStation

1. Discover where PlayStation is heading and what games you’ll be able to play at each event.

2. Get the most out of PlayStation events with the official Experience PlayStation app.

3. Easily access program guides, floor plans, and make RSVPs (availability may be limited).

Experience PlayStation Customer Insights

1. If you were to update these applications or at least get rid of them and replace them with something to revamp PlayStation hype, you'd be sure to overtake your opponents with ease.What can I say about you .. the best of the best in life .. I wish I can have a game to build cars from scratch and test it on the road like real .. im a car designer and I can make visions but can't built it based on I don't have licences and no company to trust me if that happens I have ideas and I have ideas about the game .

2. I hope it can be made .. thank you somThis Playstation Experience app "WAS" cool during the events in 2016 & 2017 in Anaheim California.

3. Bring something like playstation home to mobile.I tried to change my profile and it led me to playstation App, which led me to this... I was like OK so I installed this, but when everything was installed and fine.

4. Interestingly, this all coincided with the release of PS5, when PlayStation also decided to ruin their store for PC users.Log in was bugged, the screen froze.

5. You can't do anything cuz it says "error" and you can't connect to your playstation profile cuz it just won't let you.

6. Sony, the ps4 has been a console for 7 years already and you can't even make a normal app for it? All I wanted to do was change my pfp.Installed it and then uninstalled it within 3 mins.

7. Like made up things ready to work like modify in racing games and also graph editor to redesign or make something from scratch .

8. Meanwhile, PlayStation stops supporting their actual apps that were fun and functional.

9. This is perfect for you.This app is actually bad... it goes from a screen where it keeps telling to to refresh providing you with no log in feature which when I searched for in the drop down menu to the left was also a broken link.

10. I went to the three bars and went to "My Profile" I typed in my real first and last names.

11. I understand that ps5 is very near but please, PLEASE fix this.Sony. This app, and many other applications you've made, have incredible potential to expand your reach in marketing.

Steps to Troubleshoot & Fix Experience PlayStation Issues

1. Fix Experience PlayStation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Experience PlayStation: Restarting the app will resolve most errors.
  2. Update the Experience PlayStation App. Here is how:
    1. On Android goto PlayStore » Search for "Experience PlayStation" » Open Experience PlayStation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Experience PlayStation » click "UPDATE".
  3. Clear Experience PlayStation app cache: Clearing cached data will force your app to retrieve the latest data directly from Experience PlayStation servers.
    1. On Android, goto Settings » Apps » Select "Experience PlayStation" » click Storage » click "Clear Cache".
  4. Check Experience PlayStation app permissions. If any of these permissions required to use your device's features are disenabled, Experience PlayStation might not work.
  5. Uninstall and reinstall Experience PlayStation. If nothing else has worked, completely uninstall Experience PlayStation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Experience PlayStation not working


2. Fix Experience PlayStation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Experience PlayStation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Experience PlayStation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Experience PlayStation may not be able to connect to the Internet when running in the background.

Reported Issues